Customer Experience Associate

Weis Markets; Hackettstown (NJ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) plan

Employee discount

Healthcare benefits

Paid time off

Job summary

Weis Markets is seeking a Customer Experience Associate to greet customers, answer questions, and assist at the checkout. You will operate the front-end registers, bag items, and ensure a clean, organized store environment in accordance with health and safety guidelines.

The role involves standing for extended periods, handling merchandise, and following PPE procedures. Competitive wage and employee benefits are available to eligible associates.

Qualifications

• High School Diploma or GED.
• No prior experience required.
• Strong customer service skills.
• Ability to stand and lift up to 25 lbs.

Responsibilities

• Greet customers and resolve questions.
• Operate front-end cash register and checkout.
• Bag merchandise and assist customers with carts.
• Maintain cleanliness and safety in the department.
• Follow PPE protocols and store guidelines.

Skills

Customer service

Cash handling

Communication

Product knowledge

Education

High School Diploma

Tools

POS system

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address:

2045 State Rte 57, Mansfield Village Square

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.
• Operates front end scanning equipment and cash register. Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

Supervisory Responsibilities

This position currently has no supervisory responsibilities.

Qualification Requirements

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.

Payrate: $15.92-$23.00

Weis Markets offers a competitive wage with access to a variety of benefits and resources such as minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA), and have two supplemental medical plan options, the Advantage and Elite plans, dental, vision, short term disability, term life and AD&D, and voluntary insurance such as hospital indemnity and critical illness. Associate discount - 10% Weis brands, auto and home insurance, employee assistance program with mental health support and wellness, pet insurance, purchasing power and paid time off and sick pay provided the eligibility and criteria specific to the position is met. For information on obtaining New Jersey state benefits when unable to work due to a non-work-related illness or injury, or family leave please visit https://www.nj.gov/labor/myleavebenefits/.

Your Future

• Age 21 or older are auto-enrolled after 60 days into our 401(k) retirement savings plan. The employer match is 50% on the first 6% of employee contributions. Employer contributions are 100% vested after three consecutive years of service and completing 1,000 hours each year.
• Associates with one year of service as of March 1 may apply for our Weis scholarship program.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.