IT Field Services Technician

Brasfield & Gorrie, LLC; Dallas, Nashville (TX, TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Brasfield & Gorrie, LLC is seeking an IT Field Services Technician to establish and maintain robust network connectivity across construction job sites. You will deploy networks, coordinate with project teams, and travel to sites for installation and support.

Ideal candidates bring a Bachelor's in a tech field and proven field deployment experience, with strong customer service and AV competence. Travel up to 60% and strict safety adherence are required.

Qualifications

• Bachelor's degree in a technology-related field is required.
• Proven experience with network setup, configuration and troubleshooting in field deployments.
• Strong understanding of internet connectivity solutions in construction environments.
• Familiarity with fiber, coax, cellular and satellite (Starlink) systems.
• Experience in customer-focused IT support roles.
• Familiarity with asset management lifecycle preferred.
• Experience with business-grade Audio/Video technologies preferred.
• Willingness to travel up to 60% between office and jobsite locations.

Responsibilities

• Collaborate with Project Managers, Superintendents, and IT Networking to plan, install, and support a customized network infrastructure for each project.
• Travel to and set up jobsite networks, including gateways, switches, access points, and microwave gear.
• Partner with ISPs and jobsite leadership to procure and install reliable internet connections.
• Act as liaison with IT Service Desk and regional IT Support to resolve jobsite network issues.
• Create and update knowledge articles on troubleshooting and processes for users and staff.
• Travel frequently to regional jobsites to provide IT support and ensure project goals are met.
• Manage jobsite network assets with the IT Networking team, including procurement and retirement.
• Participate in quarterly weekend IT systems maintenance to keep offices and sites operational.
• Serve as primary contact for jobsite AV support and maintenance.
• Adhere to safety protocols, PPE use, OSHA courses, and a strong safety culture.

Skills

Network setup & troubleshooting

Field deployments

Internet connectivity strategies

Fiber, coax, cellular, satellite tech

Customer-focused IT support

Asset management lifecycle

Audio/Video technologies

Travel readiness

Education

Bachelor's degree in a technology-related field

Job description

Responsibilities

The IT Field Services Technician plays a crucial role in establishing and maintaining network connectivity across Brasfield & Gorrie job sites. This position requires expertise in deploying and managing networks that provide the backbone for the seamless data flow needed in construction operations.

Responsibilities and Essential Duties include the following (other duties may be assigned):

• Collaborate with Project Managers, Superintendents, and the IT Networking team to plan, install, and support a customized network infrastructure tailored to each project's unique needs throughout its lifecycle.
• Travel to and set-up jobsite networks, including internet gateways, switches, access points, and microwave networking equipment.
• Partner with internet service providers and jobsite leadership to procure and install reliable internet connections where appropriate.
• Act as a liaison, coordinating with the IT Service Desk, regional IT Support Technicians, and Networking team to resolve network issues on jobsites.
• Create and update knowledge articles on troubleshooting steps and processes for both end-users and IT staff.
• Travel frequently to jobsites within the region, providing IT support to ensure project goals are met, aligning with company and IT policies.
• Partner with IT Networking team to manage jobsite network assets, including procurement, deployment, technical support, and retirement.
• Participate in quarterly (weekend) IT systems maintenance to ensure that regional offices and jobsites remain fully operational and ready for use after maintenance activities are complete.
• Serve as the primary contact for jobsite AV support, ensuring effective operation and maintenance of AV systems.
• Adhere to all safety protocols, including the use of Personal Protective Equipment (PPE), completing OSHA safety courses, and a deep personal commitment to safety in all areas of work

Education - Skills - Knowledge - Qualifications & Experience

• Bachelor's degree in a relevant technology related field required.
• Proven experience in network setup, configuration, and troubleshooting, focusing on field deployments preferred.
• Strong understanding of internet connectivity solutions in construction settings preferred.
• Familiarity with internet service technologies, including fiber, coax, cellular, and satellite systems like Starlink.
• Demonstrated experience in a customer-focused IT support role.
• Familiarity with asset management lifecycle is preferred.
• Experience with business-grade Audio/Video technologies preferred.
• Willingness to travel up to 60% between office and jobsite locations as needed.
• Unwavering drive to ensure that challenges are met head‑on with a positive attitude and a commitment to continuous improvement
• Strong sense of fulfillment through serving others, with a commitment to customer satisfaction.
• Excellent written and verbal communication skills; able to simplify technical details for non‑technical users.
• Strong organizational skills and ability to manage multiple projects simultaneously and prioritize tasks to meet deadlines.
• Demonstrates professionalism and resilience, staying calm and focused under pressure.
• Self‑motivated, proactive, and eager to learn, with a commitment to continuous improvement.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day‑to‑day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.