IT Field Services Engineer

GSF External Careers; Irvine (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Golden State Foods is seeking an IT Field Services Engineer in Irvine, CA to provide local site and backup remote support for business processes and technologies. You will work closely with IT teams to ensure standards and processes are followed and deliver outstanding service to end users.

The role requires 5+ years of technical applications/support, the ability to train end users on applications and hardware, and knowledge of manufacturing and logistics processes.

Qualifications

• Five or more years in technical applications/support and IT service desk.
• Ability to train end users on apps and hardware.
• Knowledge of manufacturing and logistics processes.
• Experience with asset management is a plus.
• Experience in manufacturing/logistics facilities is a plus.

Responsibilities

• Provide local site and backup remote IT support for business processes and technologies.
• Deliver excellent technical and non-technical support with strong customer service.
• Support local business applications and hardware (laptops, printers, mobile devices).
• Collaborate with IT teams to troubleshoot and resolve issues.
• Create documentation and participate in on-call rotation.

Skills

End-user support

Customer service

Communication skills

Training end users

Team collaboration

Education

Bachelor’s degree in computer science or information systems

Tools

Dynamics 365

VMware

Docebo

UKG

Job description

Description

ABOUT GOLDEN STATE FOODS

Golden State Foods is a distinguished leader in the food service industry, offering an extensive array of products and services to a diverse clientele. Rooted in the values of quality service and integrity, we are dedicated to creating a supportive and inclusive atmosphere where employees can advance, innovate, and contribute to our ongoing success.

The IT Field Services Engineer is accountable for ensuring maximum business productivity by providing local site and backup remote support of business processes and technologies within Golden State Foods. This person will work closely with other IT teams and the business to ensure standards and process are followed.

ESSENTIAL FUNCTIONS

Business and IT Operational Support

• Help the business leverage technology to operate efficiently, leveraging business applications and productivity tools (e.g. Excel, Access, SharePoint, Teams).
• Deliver excellent technical and non-technical support with outstanding customer service and end user satisfaction in a timely manner.
• Primary support for local business applications and equipment/hardware (e.g. laptops, desktops, printers, temperature monitoring, mobile devices, scan guns, etc…).
• Assist with troubleshooting and management of application specific equipment (e.g. Zebra scanners, label printers)
• Working closely with other IT teams to troubleshoot and resolve application and infrastructure problems.
• Resolve daily issues that impact the team to achieve overall business objectives.
• Collaborate with peers and other groups across the organization; share knowledge and lessons learned.
• Identify technical processes that are manual and/or not scalable and work with the business and IT to improve as needed.
• Create knowledge, technical and process documentation for new or existing processes and issues for the business to use and understand.
• Able to identify Continuous Improvement areas to increase satisfaction of technologies and processes and support CI changes.
• Provide support, training and assistance for all computer-related duties.
• Provide “new user” setup support.
• Act as a point of escalation for local, critical issues.
• Keep local inventory and adhere to Asset Management best practices.

Application Support

• Work closely with the appropriate IT teams to help support Enterprise applications (e.g. Dynamics 365, VMWare, UKG, Docebo, etc.
• Work closely with end users and identify opportunities for feature improvements, automation and bug fixes.
• Identify training and process improvement opportunities as they relate to these applications.
• Participate in new user training as needed.
• Provide guidance on application functionality for end users.

Project Work

• Participate in both business and IT projects; focusing on end-user support, communications, and change management

Other IT Support

• Participate in and adhere to production change approval board processes.
• Fundamental knowledge of connecting laptops, desktops, handhelds to networks.
• Fundamental troubleshooting skills laptops, desktops, handleds.
• Participate in and adhere to cybersecurity processes and procedures.
• Process tickets in ServiceNow and adhere to SLA requirements.
• Participate in the on-call rotation for afterhours support.
• Support the IT Service Desk with knowledge sharing, documentation and training.

MINIMUM QUALIFICATIONS

Education/Certification

Bachelor’s degree in computer science or information systems from an accredited college or university, or commensurate work experience.

Experience

• 5+ years of technical applications/systems support and IT Service Desk work experience.
• Ability to train end userswith applications and hardware.
• Knowledge of manufacturing and logistics processes and procedures.
• Experience with asset management a plus.
• Experience working within a manufacturing and/or logistics facility a large plus.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

• Strong interpersonal communication (oral/written/verbal skills).
• Ability to work in a fast-paced environment with flexible hours. Overtime and some weekend work may be required.
• Experience and ability to communicate to non-technical users.
• Work with minimal supervision.

Must be highly motivated and have an good sense of ownership.

WHY JOIN US

Golden State Foods (GSF) is one of the largest diversified suppliers in the food industry, manufacturing a range of products including sauces, dressings, condiments, syrups, and toppings for leading restaurant and retail brands.

Join GSF and grow your career with a global food industry leader who:

• People First: At Golden State Foods, we're not just a company; we're a dynamic community where your talents are celebrated, and your ambitions are nurtured.
• Values Driven: Our core values drive everything we do, creating a culture of innovation, integrity, and excellence. But we're not content with just being great; we strive for greatness in every aspect of our work.
• People Development: At GSF we strive to continually develop our people to prepare us all for the needs of tomorrow.
• Philanthropy & Sustainability: We're committed to making a difference beyond our walls through philanthropy and sustainability efforts across all our locations around the globe.
• Extensive Benefits: Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs.

Equal Opportunity Employer:

We're proud to be an equal opportunity employer. Our company values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.

Golden State Foods uses artificial intelligence ("AI") and automated tools within our applicant tracking system to assist with parts of the hiring process, including reviewing applications, matching resumes to job requirements, scheduling, and, in some cases, analyzing candidate responses or assessments. These tools evaluate job-related qualifications and characteristics such as skills, experience, education, and alignment with the requirements described in the job posting. They do not evaluate race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic.

Human decision-making: AI tools support but do not replace our recruitment team. Final hiring decisions are made by human reviewers.

For more information about your rights, data and retention, and contacting us with questions, please review our website Privacy Policy.