IT Field Service Technician

AllSTEM Connections; South Bend (IN); On-site; USD 30,000 - 47,000; Full time

Job summary

AllSTEM Connections is seeking a Field Service Technician to install and maintain technology systems at job sites in the construction industry. You will set up network infrastructure, cell and internet connectivity, and various peripherals to ensure seamless operation on-site.

The role involves travel to regional and nationwide job sites, performing hands-on installations, troubleshooting, and ongoing support for hardware and software.

Qualifications

• Experience installing on-site infrastructure, hardware, and equipment.
• Proficiency in installing and troubleshooting wired and wireless network infrastructure (Ethernet, Wi‑Fi, etc.).
• Experience with technology systems, including security cameras, access control systems, and other construction‑related hardware.
• Strong understanding of internet and cellular connectivity solutions, including mobile hotspots, routers, modems, and antenna installation.
• Highly organized with attention to detail.

Responsibilities

• Install and set up technology infrastructure on-site.
• Install routers, switches, and access points.
• Set up cellular and internet connectivity including mobile hotspots and modems.
• Troubleshoot on-site and remotely to resolve connectivity issues.
• Coordinate with vendors and document field activity.

Skills

Site infrastructure install

Wired/wireless network

Security cameras & access

Internet connectivity & hotspots

Highly organized

Tools

Cisco gear

Access Points

Starlink satellite

Job description

We are seeking a highly skilled and motivated Field Service Technician to join our team in providing technology support for job sites in the construction industry. The ideal candidate will have hands‑on experience in installing and maintaining various technology systems, including network infrastructure, cellular and internet connectivity, and other technology‑related services essential for construction projects.

Key Responsibilities:

Installation & Setup of Technology Infrastructure:

• Hardware Setup: Configure and set up computer systems, servers, and workstations for on‑site use. Install various printers, projectors, and other technical devices as required. Setup and configuration of remote conference rooms and training centers.
• Network Equipment Setup: Install routers, switches, and access points to create reliable on‑site networks.
• Cellular & Internet Setup: Implement cellular and internet solutions for job site connectivity, including setting up mobile hotspots, modems, antennae systems, and other mobilization equipment.
• Asset Distribution: Distribution and confirmation of on‑site mobility assets to validate setup, connectivity, and functionality.
• Safety Protocols: Adhere to safety guidelines and industry regulations while working on job sites, especially when handling electrical installations and equipment.
• Wiring and Cabling Installation: Install and terminate copper and fiber cables, ensuring compliance with safety standards and industry best practices.
• On‑Site and Remote Troubleshooting: Identify and resolve technical issues related to connectivity and equipment malfunctions at construction job sites.
• Hardware & Software Support: Provide ongoing support for systems and devices, performing software updates, hardware replacements, and troubleshooting to minimize downtime and maximize productivity.
• Network Connectivity Issues: Diagnose and resolve network disruptions, including Wi‑Fi, cellular, and Ethernet connections, to ensure seamless operation of tech systems.
• Asset Collection: Collect and recover on‑site assets at completion of job site work, or as needed.
• Vendor Coordination: Liaise with technology vendors and service providers for equipment installation, repair, and support.
• Documentation & Reporting: Maintain accurate records of installations, configurations, service issues, and resolutions. Provide detailed reports of field activities and project progress to management.

Nationwide Travel & On‑Site Work:

• Job Site Travel: Travel regularly to construction job sites regionally or nationally, as required, with the ability to adapt to varying work environments and conditions. Flexibility in travel schedules is essential.
• On‑Site Presence: Perform hands‑on technical work, requiring physical presence at multiple job sites, with the ability to manage tasks efficiently and independently in varying locations.

Required Skills & Qualifications:

Technical Expertise:

• Experience installing on‑site infrastructure, hardware, and equipment.
• Proficiency in installing and troubleshooting wired and wireless network infrastructure (Ethernet, Wi‑Fi, etc.).
• Experience with technology systems, including security cameras, access control systems, and other construction‑related hardware.
• Strong understanding of internet and cellular connectivity solutions, including mobile hotspots, routers, modems, and antenna installation.
• Highly organized with attention to detail.

Problem‑Solving Skills:

• Proven ability to diagnose and resolve complex technical issues independently.
• Quick thinking and adaptability when troubleshooting connectivity issues on‑site or remotely.
• Having critical thinking skills to evaluate when issues should be escalated.

Physical Abilities:

• Ability to lift and carry heavy equipment (up to 30 lbs.) and work in physically demanding conditions.
• Comfortable working in a variety of construction environments, including outdoors, under various weather conditions, and at heights.

Travel Readiness:

• Must be willing to travel regionally and nationwide, including overnight stays and short periods away from home.
• Comfortable with the flexibility and demands of frequent travel, with a focus on job site installation and support across different locations.
• Valid driver’s license and reliable transportation for travel to and from job sites.
• Clean driving record for the last 5 years.

Preferred Qualifications:

• Experience working with Cisco products and hardware such as routers, switches, and Access Points
• Experience working with, installing, and setting up satellite internet such as Starlink.
• Prior experience in the construction industry or with construction‑related technology support.
• Certifications in network installation (e.g., CompTIA Network+, Cisco).
• Experience with cloud‑based services, security systems, and remote monitoring tools.
• Experience managing remote technology solutions for multiple job sites.
• Ability to adapt to different job site conditions and schedules, including working weekends or non‑traditional hours as needed.