IT Field Service Technician

Morganmorganjobsapplynow; Charleston (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

Morgan & Morgan is seeking an IT Field Service Technician to deliver on-site and remote support across the Charleston region. You will install, configure, and maintain IT hardware, assist users, and manage tickets in ServiceNow within SLA.

Travel to firm locations and coordinated vendor engagement may be required. Ideal candidates have 2+ years in IT service roles, experience with Office 365, Active Directory, VPN, and a working knowledge of networking.

Qualifications

• 2+ years of IT Service Desk experience.
• Experience with Office 365 and Active Directory.
• Basic understanding of Networking and wiring configurations.
• Familiar with remote access technologies (VPN, terminal services, published apps).
• Preferred experience with ServiceNow, Salesforce, and VMware.
• Ability to assist others with complex issues in a professional manner.
• Ability to manage and prioritize incidents, requests, and tasks.
• Strong problem analysis and problem-solving skills.
• Excellent written and verbal communication skills.
• Physically capable to lift up to 50 pounds and travel to firm locations as needed.

Responsibilities

• Provide friendly, professional on-site support to users in their region.
• Create, monitor, track, schedule, update and close tickets within ServiceNow within SLA.
• Respond to and resolve tickets escalated from the Service Delivery teams to Field Services.
• Collaborate with vendors to resolve issues as necessary.
• Maintain, organize, and order stock of IT hardware within their region.
• Establish and build relationships with local leadership and staff and seek solutions to improve daily workflow.

Skills

IT Service Desk

Office 365

Active Directory

Networking basics

VPN / Remote access

Communication

Problem solving

Time management

Physical stamina

Customer service

Tools

ServiceNow

Salesforce

VMware

Job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

IT Field Service Technician - Charleston, SC, United States

Summary

The Field Services Support Technician will be responsible for delivering white glove level support to employees in their office/region as well as to our 6000+ employees across the country. The Technician will provide both in person and over the phone user support in a virtual desktop environment as well as maintaining, installing, and configuring all IT hardware in their region. The technician will also perform routine to moderately complex troubleshooting of hardware and software systems along with maintaining and sustaining inventory of IT hardware in their region.

Responsibilities

• Provide friendly, professional on-site support to users in their assigned region(s).
• Create, monitor, track, schedule, update and close tickets within ServiceNow within SLA.
• Respond to and resolve tickets escalated from the Service Delivery teams to Field Services
• Collaborate with vendors to resolve issues as necessary
• Maintain, organize, and order stock of IT hardware within their region
• Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow

Qualifications

• 2+ years of experience in an IT Service Desk role
• Experience in Office 365 and Active Directory Services
• Basic understanding of Networking and wiring configurations
• Remote access technologies (VPN terminal services, published apps etc.)
• Preferred experience working with ServiceNow, Salesforce, and VMware
• Ability to assist others with complex issues in a professional manner
• Ability to manage and prioritize incidents, requests, and tasks
• Strong problem analysis and problem-solving skills
• Excellent written and verbal communication skills
• Resourceful, well organized, highly dependable, efficient and detail oriented
• Physical requirements include the ability to lift and carry up to 50 pounds, stand and walk for extended periods, bend, kneel, climb ladders, work in confined spaces, use hand tools, distinguish cable and wiring colors, and travel to firm locations as needed

#LI-MB1

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.

• For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Privacy Policy

Here is a link to Morgan & Morgan's privacy policy.