IT Field Engineer

Big-D Careers; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A respected general contractor is seeking a Technical Support Specialist for an on-site position in Abilene. The role involves delivering technical support to employees at a construction site, ensuring all IT needs are met efficiently. Applicants should have strong troubleshooting skills and relevant experience, offering a dynamic work environment.

Qualifications

• Minimum 3+ years in a Technical Support role.
• At least 1+ year in a Field Support role.
• Experience in AEC industry is a plus.

Responsibilities

• Interact with users to assist with issues.
• Troubleshoot technical issues efficiently.
• Coordinate IT project deadlines and tasks.

Skills

Networking

Technical Support

Troubleshooting

Time-management

Interpersonal Skills

Education

AA degree in Computer Science

ITIL Foundation

CompTIA A+

Network+

CCNA

MCSA

Tools

Cisco/Meraki

Microsoft Office 365

Microsoft Intune

Poly VC/VOIP

Job description

Job Description

This is an on-site position responsible for providing superior customer service and quality technical support for internal employees and external collaborative business partners. The ITFE will work as part of a team to support employees located at a large construction jobsite in the Abilene area.

Responsibilities

• Interact in person, via telephone, email, IM, and web interface to assist users.
• Analyze, prioritize, troubleshoot, and resolve technical issues, including employee laptops and mobility devices, in a timely fashion according to SLAs and OLAs.
• Install and maintain software, equipment, and networks at the jobsite.
• Create, track, and resolve incidents and tasks in SolarWinds/Samanage.
• Record, track, and audit equipment using the asset management system (Samanage), including asset recovery.
• Maintain company security through established tools.
• Implement rollouts for company technology impacting the jobsite.
• Follow ITIL processes for incident and problem management.
• Provide IT training during onboarding and follow best practices for asset provisioning.
• Contribute to technical and process improvements to enhance the IT organization’s effectiveness.
• Collaborate with cross-functional IT team members to improve service quality.
• Stay current on information technology, especially mobility solutions.
• Work with the jobsite team to design and implement infrastructure according to company standards.
• Liaise with project team members to plan for jobsite IT needs during the project lifecycle.
• Determine, recommend, procure, and execute products or services that meet requester needs within DPR standards.
• Implement and follow jobsite standardization practices.
• Coordinate with service providers and trade partners to install and implement technologies.
• Manage mobilization and demobilization of IT equipment at field offices and remote areas.
• Ensure quality customer service by owning escalated issues until resolution, including communication and root cause analysis.
• Be flexible to work afterhours or weekends as needed.
• Troubleshoot various technical issues at levels 1, 2, or 3 support.
• Coordinate and track IT project deadlines and tasks.

Position Requirements

• Excellent organizational, interpersonal, and time-management skills.
• Technical skills in networking (Cisco/Meraki, protocols like TCP/IP, DHCP, FTP/SFTP, HTTPS).
• Support for video conferencing and scheduling hardware/software.
• Experience supporting Dell/Lenovo/Microsoft workstations and peripherals.
• Support for mobile devices (iOS/Android).
• Proficiency in Microsoft Office 365 and supporting diverse applications.
• Ability to react quickly and efficiently under pressure.
• Expertise in troubleshooting and root cause analysis.
• Team player, open to feedback.
• Ability to work within deadlines with or without supervision.
• Professional interaction with employees, customers, and suppliers.
• Ability to work independently and coordinate with others.
• Experience with Meraki, Microsoft Teams, Poly VC/VOIP, Microsoft Intune, Autopilot, fiber optics, and low voltage technology is a plus.

Education

• AA degree in Computer Science or related field preferred, or equivalent work experience.
• Certifications such as ITIL Foundation, CompTIA A+ and Network+ are preferred. CCNA or MCSA certifications are a plus.

Experience

• Minimum 3+ years in a Technical Support role.
• At least 1+ year in a Field Support role.
• Experience in the AEC industry is a plus.

Work Conditions

• On-site position; no remote or hybrid options.
• Based in Abilene at a construction site.
• PPE may be required (DPR provided).
• Dusty conditions are typical.
• This is an hourly position; overtime requires approval.
• Ability to lift 50 lbs.

DPR Construction is a forward-thinking, self-performing general contractor specializing in complex and sustainable projects across various markets. Founded in 1990, DPR is an employee-owned company with global offices, recognized as a great place to work.

Explore our opportunities at www.dpr.com/careers.