IT Field Engineer

Equus; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Equus is seeking an on-site IT Support professional to deliver end-user hardware, software, and network assistance across client locations. You will diagnose issues, perform maintenance, and coordinate with vendors to ensure smooth operations.

The role requires strong problem-solving, communication, and the ability to work independently in a dynamic environment. Equal opportunity employer with confidential handling of all candidate information.

Qualifications

• Bachelor's degree or equivalent experience.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are advantageous.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Interact within cross-functional teams, ensuring effective collaboration and communication.
• Ability to work independently and adapt to changing environments.

Responsibilities

• On-Site Support: visit client locations to address technical issues and install, configure, and troubleshoot hardware/software.
• Hardware Maintenance: diagnose/repair hardware failures, replace faulty components, perform preventive maintenance.
• Software Support: assist users with installations, updates, patches, and troubleshoot software issues.
• Network Administration: configure/manage routers, switches, firewalls; monitor performance and security.
• Documentation and Reporting: maintain records of service requests, resolutions, and inventory; prepare reports on system performance.
• Customer Service: communicate effectively with end-users and ensure excellent customer satisfaction.
• Coordinate with vendors/contractors to ensure project execution and manage relationships.

Skills

Problem solving

Communication

Interpersonal skills

Cross-functional teamwork

Independent work & adaptability

Education

Bachelor's degree in Computer Science/IT or related field

Tools

CompTIA A+

Network+

Microsoft Azure Fundamentals

Job description

Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

RESPONSIBILITIES:

• On-Site Support:
  • Visit client locations (such as offices, data centres, or remote sites) to address technical issues.
  • Install, configure, and troubleshoot hardware and software components.
  • Resolve network connectivity problems.
  • Set up and maintain printers, scanners, and other peripherals.
• Hardware Maintenance:
  • Diagnose and repair hardware failures (e.g., laptops, desktops, servers, switches).
  • Replace faulty components (e.g., hard drives, RAM, power supplies).
  • Perform preventive maintenance (cleaning, updates, backups).
• Software Support:
  • Assist users with software installations, updates, and patches.
  • Troubleshoot software-related issues (e.g., operating systems, applications).
  • Provide guidance on best practices for software usage.
• Network Administration:
  • Configure and manage network devices (routers, switches, firewalls).
  • Troubleshoot network connectivity issues.
  • Monitor network performance and security.
• Documentation and Reporting:
  • Maintain accurate records of service requests, resolutions, and equipment inventory.
  • Prepare reports on system performance, incidents, and recommendations.
• Customer Service:
  • Communicate effectively with end-users, understanding their technical needs and providing timely solutions.
  • Ensure excellent customer satisfaction through professional interactions.
• Coordinate with external vendors and contractors to ensure seamless project execution.
• Evaluate vendor performance and manage relationships effectively.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are advantageous.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Interact within cross-functional teams, ensuring effective collaboration and communication.
• Ability to work independently and adapt to changing environments.

Additional Information

All your information will be kept confidential according to EEO guidelines.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].

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