IT EUX Engineer L2

Blue Mantis, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A tech company is seeking an IT EUX Engineer L2 to provide remote support for customer issues. The ideal candidate will have an Associates Degree in IT and 3-5 years of related experience, including proficiency in Windows and MS Office. Responsibilities include problem resolution and support documentation.

Qualifications

• 3-5+ years of Technical Call Center/Help Desk experience is required.
• Relevant industry certification preferred (e.g., CompTIA A+, Network+).

Responsibilities

• Resolve problems reported to the call center via phone or web tickets.
• Provide first-level contact and problem resolution for customer issues.
• Assist Level I technicians with escalated issues and maintain Help Desk documentation.

Skills

Windows Operating systems proficiency

MS Office applications proficiency

Technical Call Center/Help Desk experience

Education

Associates Degree in Information Technology

Tools

Active Directory administration

Network technologies knowledge

Job description

Overview

A company is looking for an IT EUX Engineer L2, fully remote in the US.

Key Responsibilities

• Resolve problems reported to the call center via phone or web tickets
• Provide first-level contact and problem resolution for customer issues
• Assist Level I technicians with escalated issues and maintain Help Desk documentation

Required Qualifications

• Associates Degree in Information Technology or equivalent experience
• 3-5+ years of Technical Call Center/Help Desk experience
• Proficiency in Windows Operating systems and MS Office applications
• Basic knowledge of network technologies and Active Directory administration
• At least one relevant industry certification preferred (e.g., CompTIA A+, Network+)