IT Epic Clinical Analyst Intermediate

AdventHealth; Altamonte Springs (FL); On-site; USD 60,000 - 95,000; Full time

Job summary

Join a forward-thinking healthcare provider dedicated to uplifting the community through holistic care. As an Epic Information Systems Clinical Intermediate Analyst, you will leverage your technical expertise to enhance patient care delivery systems. This role involves designing and implementing solutions that improve clinical outcomes while collaborating with a diverse team. You'll thrive in an environment that values your unique contributions and supports your professional growth. If you're passionate about making a difference in healthcare, this opportunity is perfect for you.

Benefits

Health Insurance

Flexible Schedule

Professional Development

Retirement Plans

Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Wellness Programs

Community Service Opportunities

Work-Life Balance Initiatives

Qualifications

• 3+ years of clinical or technical background preferred.
• Experience communicating complex technical concepts to non-technical audiences.

Responsibilities

• Collaborate with clinicians to design, build, and maintain Epic systems.
• Perform gap analysis and develop future workflows for new solutions.

Skills

Epic Systems

Microsoft Suite

Analytical Skills

Communication Skills

Problem Solving

Education

College Degree in Business or IS

Ongoing Education Participation

Preferred College Degree

Tools

Epic Certification

Project Management Tools

Job description

All the benefits and perks you need for you and your family:

Benefits from Day One

Award-winning IT Department

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time Days. M-F 8am-5pm

The role you’ll contribute:

The Epic Information Systems Clinical Intermediate Analyst has a comprehensive understanding of system build and implementation, the ability to analyze and understand business problems, and the knowledge to make solution recommendations that meet the organizational goals of maintaining clinical and business systems. They provide a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients' experiences. Primary responsibilities include collaborating with clinicians and end users of the system to design, build, test, train, implement, evaluate, and maintain Epic and other associated systems. The Epic Information Systems Clinical Intermediate Analyst must utilize the knowledge of clinical practice, computer science, and information technology to manage data and determine components that are suitable to build while maintaining alignment with the professional standards of practice. They are responsible for coordinating with physicians and end users in the analysis and documentation of workflows, performing gap analysis, identifying needed process changes, and developing future workflows during the implementation of new solutions or functionality. The ability to communicate with all levels of hospital leadership, clinicians, physicians, and ancillary department staff is essential for this position.

The value you’ll bring to the team:

• Demonstrates proficiency or advanced functional knowledge of Epic, applicable third-party solutions, and the Microsoft suite of products
• Develops and maintain collaborative relationships with all stakeholders; meets with customers and sponsors to capture business & technical requirements
• Demonstrates knowledge of processes within the facility department; assesses workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the implementation of new solutions or functionality
• Designs, builds and configures within assigned Epic system modules and any supporting third- party applications; develops and maintains system process documentation and outlines process steps using appropriate tools; identifies and implements requested changes to the system
• Designs and develops test scripts and materials for end-to-end workflow testing; Performs unit, system, and integration testing per standards, to include negative and regression testing; documents outcomes.
• Remains current on industry trends and vendor/application/system updates. Ensures that all software modifications/upgrades are working according to Epic specifications.
• Follows departmental standards for software configuration control, quality assurance and version releases; Provides documentation on system upgrades and new releases of Epic applications; provides training if required
• Troubleshoots issues or system deficiencies and initiates escalation procedures with minimal supervision as required. Provides recommendations for resolution of the problems found
• Participates in or leads multiple cross-functional projects; Understands project planning and coordination methodologies using project management skills, tools, and lean methodologies. Communicates project status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
• Provides guidance and acts as a resource for other analysts, project managers, and consultants
• Actively participates in project, team, departmental and other meetings as required. Reports status updates, accomplishments, task and any barriers to manager.
• Participates in the on-call responsibilities in support of a 24hrs/7days-production systems environment; acts as the primary support contact for the application's end-users

The expertise and experience you’ll need to succeed:

• College Degree (AS, Diploma, B.A., B.S. or 2+ years of commensurate experience) in a field of study such as business, IS, or a healthcare related Required
• Yearly participation in ongoing education either formal or through conferences, active professional organization participation, or journal presentations Required
• College Degree (AS, Diploma, B.A., B.S.) Preferred
• Experience communicating complex technical concepts to a non-technical audience Required
• 3+ years of clinical or technical background Preferred
• Epic Certification or ability to complete certification within 3 months of completing classes
• Advanced knowledge of Microsoft suite of products
• Demonstrated creative problem-solving approach and strong analytical skills
• Must have strong written and verbal communication skills
• Work with minimal guidance
• Rapid learner
• Knowledge of clinical/technical workflow
• Maintenance of current licensure or certification related to area of specialty (OT, PT, SLP, RN, RPH, RT, ARRT, etc.) Required
• Epic Certification or ability to complete within 90 Days Required

Preferred Qualifications:

• Epic Radiant Certification Required
• Imaging/radiology clinical experience preferred

About the company

AdventHealth is a Seventh-day Adventist non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities in 9 states across the United States.