IT - ENTERPRISE SYSTEM SPECIALIST

Jackson County; Jackson (MI); On-site; USD 75,000 - 105,000; Full time

Job summary

Jackson County is seeking an Enterprise System Specialist to manage, develop, and support county-wide enterprise applications and systems under the IT Director. The role focuses on ensuring system availability, performance, security, and regulatory compliance across 911, imaging, law enforcement, websites, and ERP systems.

The candidate will administer and develop applications, customize reports, coordinate testing and upgrades, and maintain documentation and training plans for applications.

Qualifications

• Bachelor's degree in Computer Science or a related field is required.
• Four to five years of enterprise network administration experience.
• Experience with Cisco/Meraki switches, routers, and firewalls.
• Ability to pass a background check to access criminal justice systems.
• Valid Michigan driver's license.

Responsibilities

• Manage and support enterprise applications and systems for availability and performance.
• Develop custom applications to support customer needs and reporting.
• Coordinate testing, upgrades and functional changes with staff.
• Document policies, procedures, and training for applications and usage.
• Monitor issues, track trouble tickets, and coordinate vendor resolutions.
• Develop and present reports and special applications per goals and procedures.
• Research enhancements and implement system improvements and patches.
• Evaluate hardware and software upgrades and manage licensing documentation.

Skills

Enterprise network administration

Cisco/Meraki networking

Project leadership

Windows applications proficiency

PowerShell scripting

Education

Bachelor's degree in Computer Science or related field

Equivalent combination of experience/certificates

Tools

Microsoft Exchange

SolarWinds

Palo Alto security appliances

Certificate servers

VMware certifications

Job description

Enterprise System Specialist

Under the direction of the Director of Information Technology, manages, develops, and supports commercial and County-developed enterprise applications and systems. Ensures system availability, performance, security, and compliance with County goals, industry best practices, and regulatory requirements.

Supports various County systems, including 911, imaging, law enforcement, websites, and Enterprise Resource Planning (ERP) systems.

Key Responsibilities

• 1. Application Administration and Support: Provides and maintains application configuration, security, interfaces, access, and performance support to the user community to ensure high levels of availability, performance, and security.
• 2. Application Development: Develops custom applications to support customer needs using scripting languages and other development tools.
• 3. Application Customization and Reporting: Refines, customizes, and develops products, including forms, reports, SQL, and Crystal Reports applications, to meet user needs.
• 4. Testing and Upgrades: Coordinates application testing, upgrades, and functional changes with applicable staff members to improve application efficiency.
• 5. Documentation and Training: Documents and maintains policies, procedures, and associated training plans for applications, their development, and appropriate use.
• 6. Reporting and Application Development: Maintains, develops, prepares, and presents special and recurring reports and applications in accordance with established goals and procedures.
• 7. Issue Monitoring and Resolution: Monitors work orders for timely resolution and identifies recurring patterns that may indicate issues requiring research, testing, and development.
• 8. Vendor Coordination: Serves as the primary point of contact with vendors regarding user issues to track and facilitate timely problem resolution.
• 9. Enhancement Requests: Researches, develops, and monitors enhancement requests to ensure prompt resolution.
• 10. Software Troubleshooting: Assists in resolving software issues to minimize negative impacts on end users.
• 11. Application Audits: Conducts desk audits of various applications to ensure proper functionality and maintain application integrity.
• 12. Technical Support: Performs advanced technical work in coordination with applicable staff to enhance and maintain system performance and integrity.
• 13. Configuration and Licensing Documentation: Maintains and tracks documentation related to system configuration, licensing agreements, and maintenance changes in accordance with established procedures.
• 14. System Improvements and Maintenance: Recommends, schedules, and performs software and hardware improvements, upgrades, patches, reconfigurations, and purchases to maintain system integrity and improve functionality.
• 15. Technology Research: Conducts research on emerging products, services, protocols, and standards to support systems software procurement and development efforts.
• 16. Strategic Planning: Participates in and supports capacity planning and the development of long-term strategic goals for systems and applications to meet established objectives.
• 17. End-User Assistance: Responds to calls from computer system end users requesting assistance and takes appropriate action using a variety of equipment.
• 18. Help Desk and Problem Tracking: Enters and tracks all trouble calls in the problem-tracking application, follows up with users in a timely manner to ensure resolution, and takes proactive measures to prevent recurring issues.
• 19. Hardware and Software Evaluation: Researches and evaluates proposed hardware and software upgrades.

QualificationsEducation

• Bachelor's degree in Computer Science or a related field.
• An equivalent combination of additional experience and certificates demonstrating similar expertise may be considered.

Experience

• Four to five years of experience in enterprise network administration.
• Networking experience with Cisco/Meraki switches, routers, and firewalls.
• Experience with project leadership and proficiency in Windows applications.
• Experience with the following is preferred:
  • Microsoft Exchange
  • SolarWinds
  • Palo Alto security appliances
  • Certificate servers
  • PowerShell scripting

Other Requirements

• Valid Michigan driver's license.
• Ability to pass a background check to obtain access to criminal justice-related information systems.

Preferred Certifications

• Cisco CCNE
• CISSO
• VMware certifications

This format organizes the original posting into a professional job description while preserving its responsibilities and qualification requirements.