IT Engineer - Infrastructure Network

Lumosfiber; High Point (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Lumos is seeking an IT Engineer - Infrastructure Network to drive technology vision and hands‑on leadership for enterprise infrastructure and network platforms. You will shape strategic plans, deploy and optimize back‑office networks, and oversee security and reliability across multiple environments.

Join a fast‑growing provider delivering fiber internet, with a strong focus on scalable, secure network solutions and collaboration across teams to support business growth and customer success.

Responsibilities

• Securely maintain and support the internal and external corporate network infrastructure including routers, switches, firewalls, wireless, and virtual networking equipment.
• Provide DNS, DHCP and IPAM system administration and operational support.
• Lead network infrastructure initiatives and provide technical guidance across the company.
• Create, maintain and support secure connectivity between corporate networks and remote/cloud environments (VPN, Salesforce/AWS).
• Administer systems and monitoring across on‑prem and cloud environments; implement visibility with monitoring tools.
• Investigate incidents, document findings, and develop effective network-based remediation strategies.
• Participate in vulnerability scans, analyze results, and drive remediation and reporting.

Education

Bachelor's degree in Computer Science

Job description

Are you ready to take your network engineering career to the next level by driving innovation, security, and enterprise-scale impact?

Lumos is now hiring a highly skilled and motivated IT Engineer - Infrastructure Network who will provide technology vision and hands-on leadership in the implementation, management, and optimization of enterprise infrastructure and network platforms for Lumos technology systems. You will provide strategic and tactical planning, development, evaluation, deployment and ongoing infrastructure and enterprise network support of enterprise back-office platforms.

Company Summary

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we\'ve joined forces with T-Mobile to launch T-Fiber-a joint venture that blends Lumos\' infrastructure expertise with T-Mobile\'s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia-and a shared goal of reaching 12 to 15 million homes by 2030-Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow . We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can\'t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That\'s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset , we step up, move first, and adapt as we go. Here, there\'s no hierarchy, only hustle.

We are all servant leaders , confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We\'re passionate about our customers\' experience . Their futures don\'t stand still, and neither do ours. We\'ll never stop reinventing ourselves to meet our customers\' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people\'s lives.

Essential Functions

Network and Related Architecture Administration and Support

• Securely maintain and support the internal and external corporate network infrastructure including all routers, switches, firewalls, wireless, and virtual networking equipment.
• Further assist with network system administration including DNS, DHCP, and other IPAM functionality.
• Provide technical leadership across the company for network infrastructure.

Secure Cloud Communication Administration

• Create, maintain, and support secure communication between corporate networks and remote networks, include business to business VPN, remote access VPN, and cloud systems connectivity, with special emphasis on Salesforce and AWS environments.

Network Systems Administration & Monitoring

• Administer and support the various systems in use by the information technology team, including virtual environments, identity and access management, and Windows and Linux systems.
• Implement and support monitoring of systems, both on-premises and in the cloud, using Splunk or similar systems.
• Develop and enhance monitoring configurations to ensure visibility.

Tickets & Escalations, Incident Response & Investigation

• Evaluate escalation requests from front line support teams and provide approvals or alternative guidance as required.
• Investigate reported incidents, creating thorough documentation of all activity and findings.
• Analyze complex issues and provide custom solutions to further business and customer needs involving networking, virtual private network (VPN) services, firewall requests, and other networking services.

Vulnerability, Network, Firewall, and Identity Management

• Participate in and advise on routine vulnerability scans and penetration tests.
• Analyze vulnerability results and manage the remediation process.
• Establish vulnerability performance indicators and develop reports.
• Collaborate with other infrastructure team members with identity management and multi-factor authentication.

Network and Security Design Development

• Participates in network and security design, configuration, and testing activities for both corporate and customer facing network infrastructure.
• Investigates, tests, recommends, and implements.
• Related duties as assigned.

Knowledge, Skills, and Abilities Required

Bachelor\'s degree in Computer Scienc