IT Engineer Generalist, Intern

Anite; Santa Rosa (CA); Sur place; USD 37 000 - 40 000; Plein temps

Résumé du poste

Keysight Technologies is seeking an Onsite IT Support Specialist in Santa Rosa, CA to assist employees with software applications and productivity platforms, including Office 365, SuccessFactors, Knowledge Management, and Concur. You will train users, troubleshoot issues, and ensure smooth operation of internal resources.

This role offers face-to-face coaching, strong customer service, and a focus on problem solving with a flexible schedule, primarily 8am-5pm PST, Mon-Fri, onsite at our Santa

Qualifications

• Strong people skills and a knack for problem solving.
• Ability to troubleshoot and resolve technical issues while maintaining customer focus.
• Onsite support role in Santa Rosa, CA with standard 8am-5pm PST schedule.

Responsabilités

• Provide hands-on, face-to-face training and problem solving for software applications.
• Assist employees in adopting productivity platforms (Office 365, SuccessFactors, Knowledge Management, Concur).
• Fix issues and ensure smooth use of internal resources and platforms.

Connaissances

iOS

Android

Windows

Mac OS

Microsoft Office 365

Communication

Customer service

Audio-visual

Teams

SharePoint

OneDrive

Command line

Active Directory

MDM

Description du poste

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreabout what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Would you like to be part of the vastly growing and evolving world of IT? Today's workplace culture is embracing

the mobile, cloud-based, platform-agnostic ecosystem that is gradually making its way into companies.

Keysight is looking for someone who has a passion for and is savvy with the emerging changes in the world of

As a support specialist you will be helping Keysight employees in adopting our vastly changing productivity

platforms by providing hands-on, face-to-face training and problem solving with everything from iPhones to

laptops. This role primarily focuses on software applications and helping users gain knowledge about how to

better use our internal resources and platforms including Microsoft Office 365 cloud, Success Factors,

Knowledge Management, Concur, etc. as well as be able to fix issues when things don't go so smoothly.

Key Responsibilities

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of customer appointments.

-Standard 8am-5pm PST, Mon-Fri. Your work hours will be based on business needs. This role is onsite working at Keysight Technologies in Santa Rosa, CA

Qualifications

Required Skills and Knowledge

• Solid understanding of different hardware and software platforms from iOS to Android, Windows and Mac OS.
• Knowledgeable about the Microsoft environment on both Mobile and PC platforms.
• Excellent people skills, able to articulate your knowledge and experience to users for
• best practices, tips, tricks and insights.
• Audio visual experience (Bluetooth, audio settings in the operating system, headsets,
• soft phone services, etc.)
• Experience with collaboration platforms (Teams/Zoom, Sharepoint, Onedrive, etc.)
• Knowledge and experience using Microsoft and Mac command line interfaces.
• Understanding of Microsoft ActiveSync and Active Directory Architecture.
• MDM (mobile Device Management) structure experience

Additional skills (not required but valuable)

• You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.
• You have excellent customer service, time management skills and can make decisions quickly.

The level of role will be based on applicable experience, education and skills; most offers will be between the minimum and the midpoint of the salary range listed below.

CA Salary Min $26.89 to Max $28.69

Visa Sponsorship is not available.
Relocation is not available.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***