IT Engineer (Common Services Automation Support)

Blue Cross of Idaho; Meridian (ID); Hybrid; USD 96,000 - 144,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k) matching

Education reimbursement

EAP

Job summary

Blue Cross of Idaho seeks a Common Services Engineer to design, develop, maintain, and support software systems and infrastructure in a hybrid setup at the Meridian Idaho campus with local WFH options. Candidates should hold a CS/EE/IS degree or equivalent work experience, with 2+ years in software design or development and familiarity with UI Path, RPA, and various AI tools.

Responsibilities include deploying automated processes, patching, monitoring performance, and contributing to CI/CD

Qualifications

• Bachelor’s degree or equivalent work experience in CS/EE/IS.
• 2+ years’ design or development of software applications, systems, technology infrastructure, or related experience.
• Experience with UI Path or RPA and AI tools.

Responsibilities

• Configure, monitor, manage, and troubleshoot software systems and infrastructure.
• Research, implement, monitor, patch, and troubleshoot systems.
• Monitor application performance and address issues proactively.
• Develop tools and scripts to improve build and release processes.
• Automate deployment processes and ensure build integrity.
• Create test plans and maintain automated test scripts.
• Participate in full lifecycle from requirements to design.
• Document software functionality and support operations.

Skills

UI Path

RPA

AI tools

Troubleshooting

Mentoring

Education

Bachelor’s Degree in Computer Science

Associate’s Degree in Computer Science

Tools

ServiceNow

GitLab

Snowflake

Confluence

SharePoint

AWS

JIRA

Job description

Our Common Services Engineers design, develop, maintain, support, document, test, and/or debug new and existing software systems, applications, and/or technical infrastructure.Location: this position offers a hybrid work location (onsite at Meridian Idaho campus and local WFH).Education must meet one of the following requirements:Bachelor’s Degree in Computer Science, Electrical Engineering, Information Systems, or closely related field of study or equivalent work experience (two years’ relevant work experience is equivalent to one-year college)Applicable certification(s) as defined by the leader + 2 years additional experienceAssociate’s Degree in Computer Science, Electrical Engineering, Information Systems, or closely related field of study + 2 years additional experienceRequired Experience: 2/+ years’ design or development of software applications, systems, technology infrastructure, or related experience to include:UI Path / RPA experienceGeneral knowledge of AI tools and functionalityWorking knowledge of Service Now, GitLab, Snowflake, Confluence, SharePoint, AWS, JIRATroubleshooting technology problems, documenting solutions or escalating as necessaryManaging user accounts and setting up new jobs in respective areas.Ability to mentor and coach other engineersFamiliar with Agile Methodology and SAFeYour Day May Look Like:Engineers, configures, monitors, manages, and troubleshoots software systems, applications, and/or technical infrastructure.Researches, implements, monitors, manages, patch, and troubleshoot various systems, software, and/or technologies.Monitors application performance by anticipating and correction operational issues before occurrence.Develops tools and/or scripts to support and improve current software, systems, or technology build and release process and continuous integration and delivery initiatives.Automates software deployment processes and develops automation tools. Ensures the integrity of the builds and artifacts.Creates test processes and procedures used to ensure that software operates within defined requirements.Implements test plans, automation, and validation strategies.Develops and maintains automated test scripts to reduce repetitive manual testing.Participates in full development lifecycle including requirements analysis and design.Writes technical specifications based on conceptual design and stated business requirements.Supports, maintains, and documents software functionality.Analyzes code to find causes of errors and revises programs.May review solution performance and continually assess health of software, systems, and/or technologies. Tracks and drives awareness to operational and technical risks.As of the date of this posting, a good faith estimate of the current pay range is $96,183 to $144,275. The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.Reasonable accommodationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.