IT Engineer

Thermo Systems LLC.; Twin Rivers (NJ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

401(k) match

Travel reimbursement

Healthcare options

Casual dress

Technical training

Tuition reimbursement

Vacation/Sick time

Job summary

Thermo Systems LLC is seeking an entry-level IT professional to support users and clients and help maintain the enterprise IT infrastructure. This role provides Tier 1 support, troubleshoots hardware, software, and network issues, and assists with project-related technical tasks.

A bachelor’s degree and 0–3 years’ experience are typical, with CompTIA certs preferred. Join a team that values integrity, customer care, and hands-on learning, with opportunities to grow technical skills and

Qualifications

• Bachelor's degree or equivalent with relevant technical experience.
• 0–3 years of industry experience.
• CompTIA A+, CompTIA Network+, or CompTIA Security+ certification preferred.

Responsibilities

• Provide Tier 1 response and support.
• Support users and onsite IT needs.
• Install and configure hardware, software, and network connectivity.
• Test and troubleshoot hardware and software.
• Provide onsite IT support to customer systems.
• Maintain office equipment.
• Escalate issues to the next tier when needed.

Skills

Tier 1 support

Laptop support

Hardware installation

OS installation

Python basics

Networking basics

Education

Bachelor's degree

Tools

Network testing tools

Rack mounting tools

Job description

Career Opportunities with Thermo Systems LLC

Careers At Thermo Systems LLC

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Thermo Systems is a global, full-service control systems integration partner, delivering world-class automation solutions in the District Energy, Life Sciences, and Mission Critical markets. Our diverse leadership and dedicated engineering team are committed to excellence and consistent growth. Our unique company culture, known as "The Thermo Way," strengthens our team by fostering an environment where all members perform their best.

Our commitment to being unified, dynamic, and delivering excellence is evident in how we build trusting relationships through connection and camaraderie, ability to adapt, and focus on integrity and success. These values guide our daily operations and interactions, setting the standard for our team's behavior. As we continue to grow and evolve, "The Thermo Way" supports our goals of becoming a world-class organization, ensuring employee success, customer success, and financial strength.

Job Summary

Entry-level IT professional. Provides support to users and clients. Supports the maintenance and operation of the enterprise IT infrastructure.

Education and Experience

• Bachelor of Arts or Bachelor of Science degree or other pertinent curriculum with relevant technical experience.
• Typically, 0-3 years of industry experience.
• Additional preferred qualifications: CompTIA A+, CompTIA Network+, or CompTIA Security+ certification

Duties and Responsibilities

Technical Responsibilities

• Provide Tier 1 response and support.
• Support users.
• Support laptops, software, hardware and network connectivity.
• Testing, configuring and troubleshooting of hardware, software and networking systems.
• Provide technical assistance on projects.
• Maintain office equipment.

Customer Service

• Communicate in an effective, positive, and proactive manner with customers.
• Follow customer specific site standards and procedures.
• Always conduct business in a professional manner.
• Provide excellent customer care and support.
• Be patient, attentive, and responsive to customers in solving their problems.
• Always follow up and honor commitments with customers.
• Develops an understanding of the customer's needs and actively seeks to service those needs.
• Complete assigned tasks accurately, and on schedule.
• Understand the scope of assigned work.
• Escalate issues to the next tier of support or management in a timely fashion.
• Provide onsite IT support to customer systems

Project Responsibilities

• Complete assigned tasks accurately, on schedule, and under budget.
• Understand the scope of work assigned to you, identify when issues arise that are beyond that scope, and communicate those issues to the assigned project lead.
• Provides accurate feedback on status of assigned tasks

Required Skills and Abilities

• Troubleshoot and resolve Tier 1 support issues.
• Proficient with hand tools, screwdrivers and network cable cutting and testing tools.
• Assemble server racks and install equipment.
• Install and configure operating systems.
• Configure user laptops and workstations.
• Basic knowledge of Python language.
• Basic knowledge of Computer Networks

Travel Required

• Overnight travel as required. Up to 20%.

On Call

• As required.

Work Authorization/Other Requirements

• Proof of eligibility to work in the country where the position is located is required.
• Maintain a valid driver’s license.
• Fit for Duty at all times.

Culture

Model Thermo Systems core values of employee success, customer success and financial strength by:

• Seeking new and additional business through project change orders, additional services to existing customers, and referrals for new customers/projects. Drive financial success.
• Be a good teammate, support your colleagues, promote a positive atmosphere for those around you. Drive employee success.
• Go the extra mile for your customer, take ownership of their needs, over communicate. Drive customer success.
• Foster an environment of integrity, trust, collaboration, professionalism, serving one another, leading by example, and assuming good intent each and every day.

What You'll Get

• Competitive salary, annual bonuses, 401(k) with company match, and business travel reimbursement: We appreciate our employees, and we make sure they know it.
• Benefits: We offer full-time employees multiple healthcare packages, including low-cost options.
• Casual Dress: Every day is "Casual Friday"; we want you to be comfortable when you come to work.
• Training: We offer in-house and factory technical training to keep our staff sharp.
• Tuition Reimbursement: We encourage academic advancement and professional credentialing.
• Vacation/Sick Time: We believe work-life balance is essential. Ensuring our employees have time to truly relax and recharge is important to us.
• Culture & Extras: We provide free lunches, regular team bonding & fun office events, and plenty of company swag.

Thermo Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.