IT Endpoint Depot Technician 2

Advocatehealth; Milwaukee (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Advocate Health is seeking an IT Endpoint Depot Technician 2 to manage IT endpoint devices, maintain accurate inventory records, and assist with troubleshooting. The role requires a proactive approach to IT asset management, along with necessary IT certifications and prior experience in the field.

Qualifications

• 2-4 years of experience in IT inventory management or related field required.
• CompTIA A+, MTA or Google IT Support Certificate required.
• Understanding of laptops, desktops, tablets, and peripherals needed.

Responsibilities

• Manage receiving, inspecting, and recording IT endpoint devices.
• Perform regular audits of endpoint inventory.
• Assist with intermediate level troubleshooting and repair of devices.

Skills

Troubleshooting

Inventory Management

Customer Service

Attention to Detail

Education

High School Diploma or GED

Tools

ServiceNow

Microsoft Office Suite

Job description

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• Manage the receiving, inspecting, and recording of incoming and outgoing IT endpoint devices and peripherals following documented standards. Ensure proper asset record keeping from procurement through disposal of IT assets according to organizational policies and procedures. Record asset tag information (serial number and asset tag number) for import into Active Directory, ServiceNow, and other inventory tracking and configuration systems
• Maintain a secure and orderly storage area for IT endpoint devices and peripherals. Keep precise records of all IT assets, including desktops, laptops, tablets, mobile devices, and peripherals, utilizing ServiceNow hardware asset management software.
• Collaborate with warehouse personnel for the receipt, movement, and delivery of equipment stock and pallets. Participate in meetings to help other teams understand IT Asset management practices, and project workflows.
• Perform regular audits of endpoint inventory to identify discrepancies, damages, or missing items, and reconcile any discrepancies.
• Implement asset management workflows and tools to streamline inventory tracking and reporting processes. Inform management and leadership of issues and potential solutions.
• Adhere to and champion IT policies and procedures for inventory management, asset tagging, security, and disposal, educating and helping others to understand ITAM processes and procedures when necessary.
• Assist with intermediate level troubleshooting and repair of IT endpoint devices, such as replacing screens, hard drives, motherboards, etc. Facilitating the repair, replacement, or maintenance of IT assets under warranty or service agreements by collaborating with vendors and external service providers
• Unbox, apply asset tags, install base images, configure, and re-box new or used laptops and desktops. Unbox and apply asset tags to tablets and phones in the central imaging center. Connect hardware to the network and KVM devices for imaging, configuration, and setup as directed. Establish initial network connectivity for new device deployment following defined procedures and troubleshoot as necessary.
• Configure multiple machines simultaneously in a mass production environment, ensuring attention to detail and accuracy while following documented procedures and assisting entry level teammates. This includes performing software installations, implementing device security requirements, and ensuring compliance with IT hardware/software standards. Provide timely status updates on device imaging assignments and inform leadership of any deviations from standards.
  
  

Major Responsibilities

• Manage the receiving, inspecting, and recording of incoming and outgoing IT endpoint devices and peripherals following documented standards. Ensure proper asset record keeping from procurement through disposal of IT assets according to organizational policies and procedures. Record asset tag information (serial number and asset tag number) for import into Active Directory, ServiceNow, and other inventory tracking and configuration systems
• Maintain a secure and orderly storage area for IT endpoint devices and peripherals. Keep precise records of all IT assets, including desktops, laptops, tablets, mobile devices, and peripherals, utilizing ServiceNow hardware asset management software.
• Collaborate with warehouse personnel for the receipt, movement, and delivery of equipment stock and pallets. Participate in meetings to help other teams understand IT Asset management practices, and project workflows.
• Perform regular audits of endpoint inventory to identify discrepancies, damages, or missing items, and reconcile any discrepancies.
• Implement asset management workflows and tools to streamline inventory tracking and reporting processes. Inform management and leadership of issues and potential solutions.
• Adhere to and champion IT policies and procedures for inventory management, asset tagging, security, and disposal, educating and helping others to understand ITAM processes and procedures when necessary.
• Assist with intermediate level troubleshooting and repair of IT endpoint devices, such as replacing screens, hard drives, motherboards, etc. Facilitating the repair, replacement, or maintenance of IT assets under warranty or service agreements by collaborating with vendors and external service providers
• Unbox, apply asset tags, install base images, configure, and re-box new or used laptops and desktops. Unbox and apply asset tags to tablets and phones in the central imaging center. Connect hardware to the network and KVM devices for imaging, configuration, and setup as directed. Establish initial network connectivity for new device deployment following defined procedures and troubleshoot as necessary.
• Configure multiple machines simultaneously in a mass production environment, ensuring attention to detail and accuracy while following documented procedures and assisting entry level teammates. This includes performing software installations, implementing device security requirements, and ensuring compliance with IT hardware/software standards. Provide timely status updates on device imaging assignments and inform leadership of any deviations from standards.
  
  

Licensure, Registration, And/or Certification Required

• CompTia A+ ; Microsoft Technology Associate (MTA); Google IT Support Certificate or equivalent required
  
  

Education Required

• High school diploma or GED
  
  

Experience Required

• 2-4 years of experience in IT inventory management, PC repair and imaging, mobile device set-up, endpoint device support, or related field
  
  

Knowledge, Skills & Abilities Required

• Understanding of laptops, desktops, tablets, smartphones, and related peripherals
• Experience with basic troubleshooting and repair methods
• Working experience with ServiceNow or similar inventory management systems
• Experienced in using Excel, Word, Outlook, and Teams Office products.
• Flexibility to adapt to changing priorities and work in a fast-paced environment
• Team player with the ability to build long term relationships
• Ability to work independently and as part of a team
• Ability to communicate effectively with end users, vendors, and suppliers.
• High attention to detail and accuracy required.
• Excellent Customer service and problem-solving skills
  
  

Physical Requirements And Working Conditions

• This position requires travel, therefore, will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job including manual pallet jacks.
• Exposed to semi-temperature-controlled warehouse conditions.
• Ability to lift and move up to 50 pounds of IT equipment throughout the workday.
• Operates all equipment necessary to perform the job including manual pallet jacks.
  
  

Preferred Job Requirements

• Associates degree in IT related field preferred.
  
  

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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