IT End User Support

NCR VOYIX; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

NCR VOYIX is seeking an IT Support Specialist to provide comprehensive infrastructure and end-user support. This role requires effective collaboration with local and global teams to ensure reliable systems and high-quality technical service across Voyager locations.

Key responsibilities include hands-on support for desktops and workstations, incident resolution, and information security support. Candidates should possess a degree in Computer Science or a related field, alongside strong communication and organizational skills.

Qualifications

• Minimum of 2 years of hands-on technical support experience.

Responsibilities

• Provide hands-on support for laptops, desktops, and workstations.
• Resolve incidents in accordance with SLAs and document issues.
• Assist with antivirus protection and compliance audits.
• Provide technical support in both office and remote environments.
• Maintain accurate hardware inventories and manage stock levels.
• Coordinate with vendors for hardware support.
• Diagnose and repair hardware issues.
• Configure and troubleshoot software across platforms.
• Assist with disaster recovery planning and execution.
• Contribute to IT projects and system upgrades.
• Participate in planning of IT initiatives.
• Maintain weekly timesheets using designated systems.

Skills

Communication Skills

Organizational Skills

Flexibility

Education

Associate or Bachelor’s degree in Computer Science or a related field

CompTIA A+

Network+

Microsoft certifications

Job description

Position Purpose

Provide comprehensive IT infrastructure and end‑user support across Voyix locations, partnering with local, regional, and global business and IT teams to ensure reliable systems, secure operations, and high‑quality technical service.

Key Responsibilities

• End‑User & PC Support: Deliver hands‑on support for laptops, desktops, and high‑performance engineering workstations, including system staging, restoration, and recovery.
• Help Desk Operations: Resolve incidents in accordance with SLAs, document and track issues, and collaborate with global teams to ensure timely resolution.
• Information Security Support: Assist Global Information Security (GIS) with antivirus protection, data backup and recovery processes, compliance audits, and security initiatives.
• Executive & Hybrid Workforce Support: Provide white‑glove technical support for employees and senior leadership in both office and remote work environments.
• IT Asset Management: Maintain accurate hardware inventories, manage stock levels, and perform regular audits.
• Vendor & Warranty Management: Coordinate with vendors for hardware support, repairs, and warranty services.
• Hardware Troubleshooting: Diagnose and repair hardware issues, performing component replacements as needed.
• Software Configuration & Support: Configure, troubleshoot, and resolve software issues across multiple platforms.
• Technical Environment Expertise: Support Windows, Microsoft Office, and macOS/iOS environments.
• Disaster Recovery & Business Continuity: Assist with disaster recovery planning, testing, and execution.
• Project & Upgrade Support: Contribute to IT projects, system upgrades, new technology implementations, and hardware refresh initiatives.
• IT Planning & Execution: Participate in planning and execution of IT initiatives aligned with business needs.
• Timesheet Management: Accurately record and maintain weekly timesheets using designated systems.

Requirements

• Communication Skills: Ability to effectively collaborate with global, regional, and site‑based cross‑functional teams, as well as external vendors and solution partners.
• Organizational Skills: Strong organizational and multitasking abilities with a collaborative, team‑focused mindset.
• Flexibility: Willingness to support after‑hours IT needs and work across multiple NCR sites.
• Experience: Minimum of 2 years of hands‑on technical support experience.

Education & Certifications

• Required: Associate or Bachelor’s degree in Computer Science or a related field.
• Preferred: CompTIA A+, Network+, or Microsoft certifications (Office, Administration, or Professional).

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.