IT Documentation Specialist

My Amazon Guy; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Unlimited access to MAG School courses

Competitive salary

Opportunities for professional development

Job summary

A growing digital marketing agency is seeking an IT Documentation Specialist to create and maintain technical documentation related to IT systems and processes. The role involves writing Standard Operating Procedures (SOPs), creating flow charts, and ensuring documentation accuracy. Candidates should have at least 1 year of experience in a relevant role and a Bachelor's degree in IT or related fields. This position offers a permanent work-from-home setup and opportunities for professional development.

Qualifications

• 1+ years of experience in a similar role.
• Proficient with Microsoft Office and G Suite applications.
• In-depth knowledge of IT systems and processes.
• Ability to write clear technical documents.
• Familiarity with IT systems and processes.
• Proficient with Microsoft Office and G Suite.
• Strong problem-solving and critical thinking.

Responsibilities

• Create and update documentation related to IT systems.
• Write SOPs and create flow charts.
• Review and monitor documentation for accuracy.
• Create flow charts and visuals to improve readability.
• Review and monitor documentation for accuracy and changes.
• Respond to requests for updates or new documents.
• Stay updated on IT processes and trends.
• QA tasks to ensure error-free work.
• Contribute to training and upskilling strategies.

Skills

Communication capabilities

Multitasking

Technical writing

Problem-solving

Critical thinking

Education

Bachelor’s degree in IT or related field

Tools

Microsoft Office

G Suite

Computer security systems

Job description

The IT Documentation Specialist will create, update, and maintain documentation related to IT systems and processes. This will include writing Standard Operating Procedures (SOPs), creating flow charts, and troubleshooting IT documents to ensure accuracy and compliance. This role will serve as a primary technical resource for updates to the relevant documentation.

About My Amazon Guy

My Amazon Guy is a growing digital marketing agency with more than 500 employees and clients! We are engaging, rewarding, and innovative. Our company’s goal is to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.

Key Responsibilities

• Identify the need for, and create documents related to, IT systems and processes.
  
• Document IT processes such as business requirements, design reviews, system setup, configuration, user access, and security.
  
• Write SOPs to ensure processes are well documented.
  
• Create flow charts and other visuals to improve readability.
  
• Review and monitor documentation for accuracy and changes as needed.
  
• Respond promptly to requests for updates or new documents.
  
• Stay up to date on IT system processes and trends.
  
• QA Tasks to ensure that tasks are error-free
  
• Proactively contribute to providing strategies for training and upskill advancements
  
• Always come prepared
  
• Assignments are properly actioned and handled per mag standards
  
• Act as a direct liaison between end users and IT, and help share knowledge in the org through documentation
  

Requirements

• 1+ years of experience in a similar role
  
• Bachelor’s degree in IT, computer science, or other relevant fields
  
• Exceptional communication capabilities, both written and verbal
  
• Ability to multitask and prioritize
  
• Proven ability to understand and write technical documents
  
• In-depth knowledge of IT systems and processes
  
• Proficient with Microsoft Office, G Suite applications, and computer security systems
  
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
  
• Expert in problem-solving, critical thinking, and an understanding of complex system dependencies
  
• A dual-monitor setup is required (at least 8GB of RAM)
  
• Must have at least 25 MBPS internet speed
  
• 40 hours a week, 8 hours a day
  
• Competitive salary base
  
• Permanent WFH setup
  
• Unlimited FREE access to MAG School courses and SOP Library!
  
• Work schedule is in EST (Monday-Friday only)
  
• Opportunities for professional development and career advancement