IT Director, End User Support - 100% Onsite

CGS Business Solutions; Irvine (CA); On-site; USD 180,000 - 195,000; Full time

Job summary

An established industry player is seeking an IT Director to lead End User Support and Services in a dynamic environment. This pivotal role involves overseeing IT operations, managing service provider relationships, and ensuring high customer satisfaction. With a focus on strategic deployments and performance improvements, the ideal candidate will bring over a decade of IT experience, including significant service management expertise. This is a fantastic opportunity to make a substantial impact in a forward-thinking company known for its rapid growth and commitment to excellence in IT solutions. If you are ready to take on a challenging and rewarding leadership role, this position is perfect for you.

Qualifications

• 10+ years of IT experience with 5 years in IT service management.
• Bachelor’s degree in Computer Science or equivalent experience.

Responsibilities

• Manage IT Services operations and oversee user support functions.
• Coordinate projects and maintain strong relationships with IT departments.

Skills

IT Service Management

Performance Analysis

Communication Skills

Education

Bachelor’s degree in Computer Science

Equivalent experience in Information Systems

Tools

ServiceNow

Office 365

MS Exchange

Citrix

Job description

IT Director, End User Support - 100% Onsite

Location: Onsite: Irvine, CA

Base Pay Range: $180,000.00/yr - $195,000.00/yr

CGS Business Solutions is committed to helping you, as an esteemed IT Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding jobs for the following opportunity:

The IT Director will oversee all End User Support & Services, Systems, AV and Licensing and is responsible for the management of both the user support function and the Managed Services operations for end user services.

Responsibilities:

• Manage and plan the activities of assigned staff, service providers, and/or user personnel in support of IT Services operations for all locations, including 1st and 2nd level support.
• Act as the direct contact for external suppliers, managing and overseeing monthly billing and annual contracts.
• Coordinate update meetings, ensuring vendors meet their SLAs, and resolve operational issues between the vendors and IT staff.
• Work and coordinate projects between internal departments and manage strategic deployments as required.
• Build strong relationships with IT departments and key customers to ensure success.
• Maintain a customer-focused approach and continually improve customer satisfaction.
• Implement the Incident Management process and work in conjunction with IT Operations and Engineering on associated Problem Management functions.
• Manage service provider relationships for service desk and managed services operations, including billing, problem resolution, SLA attainment, quarterly reviews, and project work.

Education and Experience:

• Bachelor’s degree in Computer Science or Information Systems or equivalent experience.
• 10+ years of IT experience, including 5 years of IT Service management responsibilities.
• Technical and operating systems skills including ServiceNow, Office 365, MS Exchange, and Citrix.
• Aptitude in performance analysis, improvements, and solution implementation.
• Excellent oral and written communication skills.

About CGS Business Solutions:

CGS specializes in IT business solutions, staffing, and consulting services, with a strong focus on IT Applications, Network Infrastructure, Information Security, and Engineering. CGS is an INC 5000 company and is honored to be selected as one of the Best IT Recruitment Firms in California. After five consecutive Fastest Growing Company titles, CGS continues to break into new markets across the USA.

Seniority Level: Director

Employment Type: Full-time

Job Function: IT Services and IT Consulting