IT Director, Digital Experience Enablement

University of Oklahoma; Norman (OK); On-site; USD 120,000 - 170,000; Full time

Job summary

The University of Oklahoma is seeking a Director of Digital Experience Enablement within OU Information Technology. This role leads enterprise services that ensure secure, reliable digital experiences across Norman, OKC, Tulsa, and online campuses, including identity access and asset management.

Reporting to the CIO, the director drives automation, budgets, vendor relations, and cross-campus collaboration to support teaching, research, and clinical care with a seamless digital experience.

Qualifications

• Bachelor's degree requirement or equivalent experience in a related field.
• 48 months experience in leading and managing technical services and personnel and strategic planning.
• Equivalency may substitute 48 months of experience for the degree.

Responsibilities

• Provide strategic and operational leadership for enterprise services enabling secure, reliable digital experiences.
• Oversee identity and access enablement, endpoint enablement, IT asset management and lifecycle, and service assurance.
• Manage budgets, vendors, and multidisciplinary teams across multiple campuses and modalities.

Skills

Leadership

Strategic planning

Executive communication

Data-driven decision making

Education

Bachelor's degree in Business, Management, or related field

Job description

Pay Range: Commensurate based on education and experience

Benefits Eligible: Yes

Work Schedule: Monday – Friday, 8:00 a.m. to 5:00 p.m.

Travel: May be required

For Best Consideration Date: 10/19/2026

Position Introduction:

Join OU Information Technology and be part of a team that advances the University of Oklahoma’s purpose: We Change Lives. Our work supports student success, research innovation, operational excellence, and meaningful service to our university community. If you are driven to solve complex problems, strengthen critical systems, and use technology to create lasting impact across One OU, we invite you to bring your talent, curiosity, and commitment to a team where your work matters.
The Director of Digital Experience Enablement provides strategic and operational leadership for the enterprise services that enable secure, reliable, and productive digital experiences across the University of Oklahoma. Reporting to the IT Chief Experience Officer, the Director is responsible for identity and access enablement, endpoint enablement, IT asset management and endpoint lifecycle management, and service assurance and monitoring. This role ensures that faculty, staff, students, researchers, clinicians, and affiliated personnel have the access, devices, and technology services necessary to effectively support the university's mission of teaching, learning, research, service, and healing. The Director develops enterprise standards, drives operational excellence, leverages automation, and aligns technology delivery with institutional priorities across all campuses and affiliated organizations. This is a system-level, OU-wide role, supporting all locations and modalities including Norman, Oklahoma City, and Tulsa campuses, satellite campuses and virtual delivery, including OU Online, to ensure consistent, reliable service regardless of where or how the university community works, learns, or delivers care.
The Director establishes common service standards while adapting delivery to the distinct needs of academic, research, administrative, and clinical settings. This leaders experience in complex, distributed technology environments; with responsibility for enterprise service delivery, organizational change, budgets, vendors, and multidisciplinary teams; working knowledge of identity and privileged access management, endpoint platforms, IT asset management, observability, and IT service management; experience supporting regulated or high-availability environments; and the ability to build trust, communicate with executive and technical audiences, use data to guide decisions, and lead consistently across locations and modalities.
This role partners closely with university leadership to understand what the people behind the university missions actually need to do their best work ¿ proactively identifying and removing the barriers, friction, and delays that stand in their way, and accelerating results across the institution. This is a strategic leader who understands how complex, interconnected systems behave at an enterprise scale and has led an enterprise-wide and multi-campus change successfully and treats a seamless digital experience as a competitive advantage for the university.”

View full job description

Required Education and Experience:

• Bachelor's Degree in Business, Management, or related field.
• 48 months experience in leading and managing technical services and personnel and strategic planning.

Equivalency/Substitution: Will accept 48 months experience in lieu of the Bachelor's Degree.

Hiring Contingent Upon a Background Check: Yes