IT Director

Natus Sensory; Schaumburg (IL); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical Plans

Wellness Program

401(k)

4 weeks PTO

Floating Holidays

Tuition reimbursement

Job summary

Natus Sensory in Schaumburg, IL seeks an experienced Information Technology Director to set IT strategy, lead TSA management, and drive Salesforce implementations in alignment with our growth goals. This role partners with business leaders to deliver secure, scalable technology solutions that support company objectives.

You will oversee enterprise applications, governance, and cost optimization while guiding technology initiatives across the organization and ensuring robust IT operations.

Qualifications

• Bachelor's degree or equivalent in IT with relevant work experience.
• Certifications in IT governance, security, or project management preferred.
• 10+ years IT leadership experience with a track record of delivery.
• Experience with cloud infrastructure (AWS/Azure) and enterprise apps (ERP/CRM/PLM).
• Strong communication, budgeting, and vendor/contract management skills.

Responsibilities

• Lead IT strategy and TSA management in alignment with business goals.
• Oversee Salesforce implementations and enterprise application projects.
• Ensure service continuity and risk management across IT operations.
• Partner with executives to optimize insourcing vs TSA decisions.
• Define KPIs and drive cost efficiency, security, and governance.

Skills

IT leadership

Stakeholder collaboration

Salesforce

Cloud computing

Education

Bachelor's degree in IT or related field

Certifications in IT governance/security/project management (CISSP, CISM, ITIL, PMP) preferred

Tools

Windows Server

Exchange

AWS

Azure

ERP/CRM/PLM

Job description

FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.

Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support — and greater peace of mind.

Summary

Natus Sensory is seeking an experienced and results-driven Information Technology Director to join our management team. This role is responsible for setting the company's IT strategy and vision in alignment with corporate objectives to support business scalability. The ideal candidate will lead the management of the Transition Services Agreement (TSA) for Natus Sensory, Inc., ensuring smooth operations and the successful implementation of key IT initiatives, with a specific focus on Salesforce application implementations. This role also involves developing and enforcing information technology policies and procedures, as well as providing guidance on all IT-related matters.

This position will be pivotal in facilitating collaboration and communication related to the services provided through our TSA agreement, while also leading strategic application implementation projects to drive the company's overall growth. The individual will work closely with business leaders, IT teams, and external stakeholders to align IT strategies with business goals, ensuring that technology solutions are effectively implemented, adopted, and optimized.

Essential Duties And Responsibilities

• Manage Transition Services Agreement (TSA):Oversee the successful execution of TSA-related activities for the company, ensuring alignment with contractual obligations and timelines.
• Service Continuity:Monitor and maintain seamless IT services during the TSA period, ensuring minimal disruption to business operations.
• Stakeholder Collaboration:Work closely with key stakeholders, including business leaders and IT teams, to manage all aspects of the TSA.
• Issue Resolution:Address any challenges or roadblocks related to TSA services and elevate issues when necessary to ensure timely resolution.
• Salesforce Leadership:Lead and manage the implementation of Salesforce solutions, ensuring they meet business requirements and align with company goals.
• Business Partnering:Act as a trusted advisor to business stakeholders, helping them leverage technology to meet strategic goals.
• Process Improvement:Continuously identify opportunities for process optimization and drive improvements through technology, including the ongoing strategy on insourcing vs. TSA to support business growth.
• Risk Management:Identify, assess, and mitigate risks related to IT service delivery.
• Change Management:Lead change management efforts to ensure smooth adoption of new technologies and processes by employees.
• Performance Metrics:Define and track IT performance metrics (KPIs) to ensure operational excellence, including system uptime, user satisfaction, cost management, and project delivery timelines.
• TSA Optimization:Manage TSA work with other business partners, identify parts of the TSA that need to be split up, and find opportunities within the TSA to create cost savings opportunities.
• Salesforce Expertise:Serve as the company's expert in Salesforce implementation, ensuring best practices are followed and solutions are optimized for business needs.

Travel Required

Some travel is required, up to 30%

Supervisory Responsibilities

This position will potentially manage direct reports in the future but not in the near term of the role.

Qualifications Requirements

• Bachelor's Degree or an equivalent level of education and experience in IT, Computer Science, Software Engineering, or a related field of study; professional certifications in IT governance, security, or project management (CISSP, CISM, ITIL, PMP) are preferred.
• 5+ years of medical device or manufacturing industry experience preferred.
• At least 10 years of experience and a successful track record of IT leadership, execution, and delivery.
• Extensive managerial experience within the following technical environments: Windows Server, Exchange, Microsoft Office, mobile connectivity, virtual private networking, wireless networking, and help desk operations.
• Experience in collaboration as an IT business partnership role, with significant exposure to managing transaction service agreements.
• Proven expertise in managing cloud-based infrastructure and services (AWS, Azure) to ensure scalable and cost-effective IT operations.
• Experience selecting, implementing, and supporting Enterprise applications (ERP, CRM, PLM).
• Solid understanding of data analysis, budgeting, and business operations.
• Previous experience working in mergers & acquisitions, company separation, and acquisition is highly preferred.
• Knowledge of data centers and end-to-end infrastructure.
• Strong communication skills and commitment to thorough documentation.
• Excellent interpersonal and leadership skills.
• Proven focus on internal customer satisfaction.

Pay Transparency Details

The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.

What We Offer!

• Medical Plans
• Wellness Program
• Dental & Vision Benefits
• EAP Services
• Legal Services
• 401(k)
• 4 weeks of PTO
• 2 Floating Holidays
• 7 Company Holidays
• HSAs (Employer HSA contribution available, dependent on plan selection.)
• Dependent Care FSA
• Disability Benefits,
• Life Insurance Benefits
• Tuition reimbursement and more!

Join Natus Sensory today. Confidence in every Sense.

Natus is an Equal Employment Opportunity Employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories. It is also Natus’ policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.