IT Desktop Support- San Antonio, Texas- USA (Dispatch/On Demand Request)

Axiom Technologies; San Antonio (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

A global IT services partner in San Antonio seeks a Desktop Support Engineer to provide on-site and remote technical support, coordinate service requests, and ensure user satisfaction. The ideal candidate has a degree in IT and 1-2 years of related experience. Responsibilities include troubleshooting desktop issues and managing tickets efficiently in a dynamic environment.

Qualifications

• 1-2 years of experience in a desktop support or helpdesk environment.
• Experience with dispatching or coordinating IT support is a strong plus.
• Proficiency in supporting Windows and Mac OS environments.

Responsibilities

• Provide on-site and remote support for desktops, laptops, printers, and related hardware/software.
• Monitor and assign incoming support tickets based on priority.
• Act as the central coordinator for Desktop Support operations.

Skills

Technical Support for Windows and Mac OS

Troubleshooting network issues

Strong communication skills

Ticket prioritization

Education

Associate or Bachelor’s degree in Information Technology

Tools

ServiceNow

Jira

Remedy

Zendesk

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about what we do.

We are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans. This role will provide on-site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities:
Technical Support:

• Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.
• Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.
• Assist with system setups, hardware deployment, and software installations.
• Perform password resets, account unlocks, and basic user account administration.
• Maintain documentation of technical procedures and known issues.

Dispatch & Coordination:

• Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.
• Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation.
• Follow up on open tickets to ensure resolution and customer satisfaction.
• Escalate complex or high-priority issues to senior engineers or other IT teams as needed.
• Track SLA compliance and keep stakeholders informed of ticket status and updates.
• Create shift handover reports and maintain accurate logs of ongoing issues.

Requirements:
Education & Experience:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• 1-2 years of hands-on experience in a desktop support or helpdesk environment.
• Experience with dispatching or coordinating IT support is a strong plus.

Technical Skills:

• Proficiency in supporting Windows and Mac OS environments.
• Familiarity with Microsoft Active Directory, Exchange, and Office 365.
• Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).
• Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).

Preferred Certifications:

• CompTIA A+, Network+, or Security+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation (for process-oriented environments)

Work Conditions:

• May include shift work, on-call rotation, or weekend support depending on business needs.
• Combination of desk-based and floor support (if on-site).

What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail]

What next?

Job Features

Job Category

Technical

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