IT Desktop Support Engineer

5 Axis Marketing; New Brighton (MN); On-site; USD 48,000 - 90,000; Full time

Job summary

A leading IT services provider is seeking an IT Desktop Support Engineer to join their team in New Brighton, Minnesota. This full-time role involves providing comprehensive IT support and troubleshooting for hardware and software issues. The ideal candidate will have a strong technical background with at least 3 years of experience, along with excellent customer management skills and proactive problem-solving abilities.

Qualifications

• Minimum of 3 years of IT support experience.
• Expert in desk-side support and PC break/fix.
• Ability to lift/move computer equipment up to 50 lbs.

Responsibilities

• Provide IT infrastructure support including troubleshooting hardware, software, and operating systems.
• Install, troubleshoot, and fix desktops, printers, laptops, and peripherals.
• Work with customers at various levels and manage communication effectively.

Skills

Troubleshooting

Customer Management

Communication

Networking

Problem Management

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

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Job Description

Job Title: IT Desktop Support Technician

Job Type & Location: New Brighton, Minnesota

It is a 40hr/week full-time opportunity.

Job Requirements

Technical

Minimum of 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.

"Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

Ability to lift/move computer equipment weighing up to 50 lbs.

Expert in desk-side support and PC break/fix, including basic administration of Windows O/S and MAC/Linux OS (preferred).

Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under 'Smart Hands' capability.

Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

Experienced in repeat call analysis and developing preventive actions

Experienced in Problem management

Excellent written and oral communications skills with clients and management, as well as people skills.

Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency

Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

Experience with ticketing tools (ServiceNow / Remedy, etc.),

Non-Technical

Good Customer management skills.

Good in oral and written communication

Able to interact and work with customers at different levels.

Driven and result-oriented.

Passionate about the work

Ability to work independently or as part of a team

Ability to complete tasks effectively with minimal supervision

Must be available to work flexible work schedules

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Civil Engineering

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