IT Desktop Support Engineer

5 Axis Marketing; Houston (TX); On-site; USD 39,000 - 177,000; Full time

Job summary

A leading company in IT services is seeking an experienced IT Desktop Support Technician to provide field support in Houston, TX. This role involves troubleshooting hardware and software issues as well as assisting with laptop configurations. Ideal candidates will possess strong technical skills and a solid understanding of desktop application installations, networking, and customer management.

Qualifications

• Minimum 3 years of hands-on experience in IT infrastructure support.
• Proficient in hardware/software troubleshooting.
• Understanding of Windows, MAC/Linux OS, TCP/IP networking.

Responsibilities

• Provide comprehensive field support for IT infrastructure.
• Troubleshoot hardware, software and OS issues.
• Assist users with initial laptop issues during setup.

Skills

Desktop Support

End-User Computing (EUC)

Technical Troubleshooting

Education

Associate degree in Electronics

CompTIA A+

Tools

ServiceNow

Remedy

Job description

Join to apply for the IT Desktop Support Engineer role at Sky Systems

Join to apply for the IT Desktop Support Engineer role at Sky Systems

Job Description

Job Title: EUC IT Desktop Support Technician

Job Type & Location: Onsite || 5 days a week (40 hrs/week) - 10 Day Project || Houston, TX

We are seeking an experienced and proactive EUC IT Desktop Support Technician to provide comprehensive field support for IT infrastructure, including troubleshooting hardware, software, and OS issues. This role requires strong technical skills, excellent customer service, and the ability to work independently or as part of a team. They need a technician for 10 days (full day at the customer location for Normal business hours) tentatively starting from the first week of June. The purpose is to assist users with initial laptop issues as we will be configuring and dispatching them

Job Requirements

Technical

Minimum 3 years of hands-on experience in IT infrastructure field support.

Proficient in desktop/laptop/printer/peripherals troubleshooting and break/fix support.

Solid understanding of Windows OS (administration), and basic knowledge of MAC/Linux OS.

Experience in desktop application installation and technical troubleshooting.

Strong grasp of TCP/IP networking, DNS, DHCP, VPN, and RDP.

Familiar with LAN/WAN concepts and smart hands support activities.

Ability to lift/move computer equipment up to 50 lbs.

Capable Of Supporting And Replacing Peripheral/networking Hardware Including

Monitors, keyboards, mice, printers, fax machines, scanners.

Routers, wireless access points, switches, firewalls, racks, cabinets, and patch panels.

Skilled in network cabling troubleshooting and resolution.

Experience in repeat call analysis and developing preventive solutions.

Exposure to problem management processes.

Working knowledge of ITSM/ticketing tools (e.g., ServiceNow, Remedy).

Certifications Preferred: Associate degree in Electronics, CompTIA A+, and OEM certifications (Dell, Toshiba, Lenovo, etc.).

The required skill set includes Desktop Support, End-User Computing (EUC), and Laptop Imaging.

_ Non-Technical_

Good Customer management skill,

Good in oral and written communication

Able to interact and work with customers at different levels.

Driven and result oriented.

Passionate about the work

• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Civil Engineering

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Houston, TX $39,300.00-$176,567.00 1 year ago

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