IT Desktop and Network Technician

RXinsider LTD.; Irvine (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Pay

Benefits Package

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Career Growth Opportunities

Job summary

Prudential Overall Supply is hiring an IT Technician - Infrastructure Support to join our Corporate IT team in California. You will provide hands-on support for desktops, mobile devices, and MS 365, ensuring timely assistance across multiple company locations.

The role involves troubleshooting hardware/software issues, deploying devices, user account administration, and maintaining asset records. Regular travel to company facilities within California is expected.

Qualifications

• Valid driver's license and reliable transportation.
• 1+ years of IT support or help desk experience.
• Experience with Windows 10/11 environments.
• Familiarity with Microsoft 365 apps and services.
• Basic Active Directory and user account management.
• Troubleshooting desktops, laptops, printers, and mobile devices.
• Experience using ServiceDesk or Jira for ticketing.
• Strong communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to lift and transport equipment up to 40 pounds.

Responsibilities

• Provide desk-side, remote, phone, and email support for employees across multiple locations.
• Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues.
• Support Windows 10/11 environments and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Install, configure, deploy, and support desktops, laptops, printers, scanners, mobile devices, and related equipment.
• Perform workstation setup for new hires, relocations, and equipment refreshes.
• Manage user accounts, password resets, onboarding and offboarding tasks.
• Maintain hardware/software inventory and assist with procurement and lifecycle activities.
• Support endpoint management platforms (e.g., Microsoft Intune).
• Perform patching, updates, and basic security support; document resolutions.

Skills

Windows 10/11 support

Microsoft 365 apps

Active Directory

Troubleshooting

Customer service

Multi-priority management

Education

Associate degree in IT or related field

CompTIA A+ certification

Tools

ServiceDesk

Jira

Job description

Join a Growing Industry Leader

Prudential Overall Supply, an industry leader in uniform and textile rental services since 1932, is seeking an IT Technician - Infrastructure Support to join our Corporate IT team.

This role is ideal for an IT professional who enjoys helping users, solving technical problems, and working with a variety of technologies. The IT Technician provides hands-on support for desktop systems, mobile devices, Microsoft 365 applications, and endpoint technologies while ensuring employees receive timely and effective technical assistance across multiple company locations.

This is an excellent opportunity for someone looking to build their career in information technology while gaining exposure to enterprise systems, endpoint management, infrastructure support, and IT operations.

What You'll Do

• Provide desk-side, remote, phone, and email support for employees across multiple company locations.


• Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues.


• Support Windows 10/11 environments and Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.


• Install, configure, deploy, and support desktops, laptops, printers, scanners, mobile devices, and related equipment.


• Perform workstation setup for new hires, office relocations, and equipment refreshes.


• Support user account administration, password resets, onboarding, and offboarding activities.


• Maintain accurate hardware and software inventory records and assist with equipment procurement, deployment, warranty repairs, and asset lifecycle activities.


• Support endpoint management platforms such as Microsoft Intune and other mobile device management solutions.


• Perform workstation patching, software updates, endpoint compliance activities, and basic security support functions.


• Manage incidents and service requests through ServiceDesk, Jira, or similar ticketing systems while documenting resolutions and knowledge base articles.


• Escalate complex technical issues to IT Analysts or other technical teams as appropriate.


• Create and maintain user-facing documentation and support resources.


• Assist with technology deployments, infrastructure projects, and other initiatives as assigned.


• Travel regularly to company facilities throughout California and occasionally to other locations to provide technical support and equipment deployment.


• Participate in occasional after-hours maintenance activities and support efforts as required.

Qualifications

Required

• Valid driver's license and reliable transportation.


• 1+ years of experience in IT support, help desk, desktop support, or a related technical support role.


• Experience supporting Windows 10 and Windows 11 environments.


• Familiarity with Microsoft 365 applications and services.


• Basic understanding of Active Directory and user account management.


• Experience troubleshooting desktops, laptops, printers, mobile devices, and related hardware.


• Experience using ServiceDesk, Jira, or similar ticketing systems.


• Strong troubleshooting, communication, and customer service skills.


• Ability to manage multiple priorities in a fast-paced environment.


• Ability to lift and transport equipment weighing up to 40 pounds.

Preferred

• Associate degree in Information Technology or a related field, or equivalent work experience.


• CompTIA A+ or similar industry certification.


• Experience with Microsoft Intune, MaaS360, or other endpoint management platforms.


• Experience with hardware inventory, asset management, and equipment lifecycle tracking.


• Knowledge of basic networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.

Why Work at Prudential Overall Supply?

• Competitive Pay - Your time and hard work are valued


• Comprehensive Benefits Package - Medical, Dental, and Vision coverage


• 401(k) with Company Match


• Profit Sharing - When we do well, you do well


• Paid Time Off - Vacation, holidays, and sick time


• Tuition Reimbursement


• Paid Life Insurance


• Consistent Schedule - Monday through Friday


• Uniforms Provided


• Employee Discounts


• Career Growth Opportunities - We promote from within

About Prudential Overall Supply

Since 1932, Prudential Overall Supply has been a leader in uniform and textile rental services. We provide best-in-class solutions including uniform rental, lease, and purchase programs across a wide range of industries.

We are proud to be an essential service provider, supporting our customers and communities with reliable, high-quality service. Our long-tenured employees and strong customer relationships are the foundation of our continued success.

Equal Opportunity Employer

Prudential Overall Supply is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, marital status, pregnancy, citizenship, or any other protected characteristic under applicable law.