IT Deployment and Support Associate

Detroit Institute of Arts; Phoenix (AZ); In loco; USD 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

Cordia is seeking an IT Deployment and Support Associate to assist with deploying, configuring, shipping, and supporting end-user devices. You will partner with the Infrastructure & Cybersecurity team to prepare ~125 new computers annually, coordinate shipments, maintain asset records, and provide basic technical support.

This role offers hands-on experience in a corporate IT environment and is ideal for an student or early-career IT professional looking to grow in endpoint management and

Competenze

• Currently pursuing or recently completed an Associate's or Bachelor's degree in IT, CS, Cybersecurity, or related field.
• Basic understanding of Windows operating systems.
• Strong customer service and communication skills.
• Ability to follow documented processes and procedures.
• Strong attention to detail and organizational skills.
• Ability to lift and move computer equipment up to 40 pounds.
• Reliable transportation to Cordia's Phoenix office and local shipping facilities.

Mansioni

• Configure and deploy Windows-based laptops and desktop computers according to Cordia standards.
• Install and validate required software, security tools, and system updates.
• Enroll devices into Microsoft Intune, Microsoft 365, and other management platforms.
• Coordinate the packaging and shipment of new computers to employees and field locations.
• Verify hardware inventories and maintain accurate asset records.
• Assist users with initial device setup, login issues, and basic application support.
• Troubleshoot common workstation, printer, peripheral, and connectivity issues.
• Support user onboarding and equipment replacement activities.
• Maintain deployment, inventory, and shipping documentation.
• Coordinate warranty and repair activities with hardware vendors.
• Assist with technology refresh initiatives and special IT projects.
• Follow Cordia cybersecurity policies and secure device handling procedures.

Conoscenze

Windows OS basics

Customer service

Documentation & processes

Detail oriented

Manual handling up to 40 lbs

Reliable transportation

Formazione

Associate's or Bachelor's degree in Information Technology or related field

Strumenti

Microsoft Intune

Microsoft 365

Windows management tools

Descrizione del lavoro

Cordia

Cordia is a comprehensive energy solutions provider delivering safe, reliable, resilient, and sustainable energy to communities across the United States. We partner with hospitals, universities, businesses, government organizations, and other critical institutions to design, develop, build, own, operate, and maintain energy systems that keep communities running. Our solutions include district energy, combined heat and power, microgrids, energy performance services, and other innovative approaches that help customers improve reliability, efficiency, and sustainability. Through long-term customer partnerships and deep energy expertise, Cordia helps organizations navigate complex energy challenges while supporting the transition toward a more resilient and sustainable energy future.

Position Summary

Cordia is seeking an IT Deployment and Support Associate to assist with the deployment, configuration, shipping, and support of end-user computing devices throughout the organization. This position provides hands-on experience in a corporate IT environment while helping ensure employees receive secure, properly configured technology to perform their jobs effectively. The IT Deployment and Support Associate will work closely with the Infrastructure & Cybersecurity team, managed service providers, and business users to prepare approximately 125 new computers annually, coordinate shipments, maintain device inventory records, and provide basic technical support. This role is ideal for a student or early-career IT professional interested in developing practical skills in endpoint management, customer service, and enterprise technology operations.

Essential Functions

• Configure and deploy Windows-based laptops and desktop computers according to Cordia standards.
• Install and validate required software, security tools, and system updates.
• Enroll devices into Microsoft Intune, Microsoft 365, and other management platforms.
• Coordinate the packaging and shipment of new computers to employees and field locations.
• Verify hardware inventories and maintain accurate asset records.
• Assist users with initial device setup, login issues, and basic application support.
• Troubleshoot common workstation, printer, peripheral, and connectivity issues.
• Support user onboarding and equipment replacement activities.
• Maintain deployment, inventory, and shipping documentation.
• Coordinate warranty and repair activities with hardware vendors.
• Assist with technology refresh initiatives and special IT projects.
• Follow Cordia cybersecurity policies and secure device handling procedures.
• Perform additional duties as assigned by the Director of Infrastructure & Cybersecurity.

Required Qualifications

• Currently pursuing or recently completed an Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.

• Basic understanding of Windows operating systems.
• Strong customer service and communication skills.
• Ability to follow documented processes and procedures.
• Strong attention to detail and organizational skills.
• Ability to lift and move computer equipment up to 40 pounds.

• Reliable transportation to Cordia's Phoenix corporate office and local shipping facilities, as needed.

Preferred Qualifications

• Familiarity with Microsoft Windows 11.
• Exposure to Microsoft 365 administration.
• Experience with Microsoft Intune or endpoint management platforms.
• Previous customer service, retail technology, or help desk experience.
• Interest in pursuing a career in Information Technology or Cybersecurity.

Preferred qualifications are additional skills or experience that may enhance success in this role but are not required for consideration. If you meet the required qualifications and are interested in joining Cordia, we encourage you to apply even if you do not meet every preferred qualification.

Work Conditions

This position is based primarily indoors at Cordia's corporate office and requires extended periods of desk work and computer use. The role also requires the ability to package, unpack, lift, and transport computer equipment weighing up to 40 pounds.

What You'll Gain

• Hands-on experience supporting an enterprise IT environment.
• Exposure to cybersecurity, endpoint management, and IT operations.
• Experience with Microsoft 365, Intune, device lifecycle management, and asset management.
• Mentorship from IT and cybersecurity professionals.

• Professional development through hands-on experience supporting a multi-site organization.

Why Cordia / Culture

At Cordia, our people are the power behind what we do. We believe meaningful work starts with talented people who care about their customers, their communities, and each other. Our culture is built around eight Key Beliefs: Safety, Talent, Value, Collaboration, Accountability, Customers, and Sustainability. We don't just talk about these values; we strive to put them into practice every day. We empower our people to bring their expertise, solve problems, collaborate across teams, and take ownership of the work they do. At Cordia, you'll have the opportunity to work alongside talented people who are passionate about what they do, contribute to projects that have a tangible impact on the communities we serve, and grow your career while helping shape the future of energy. Your work at Cordia powers more than facilities. It helps power communities, advance sustainability, and build a stronger energy future.