IT DC Support Specialist

Empire Auto Parts; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading auto parts distributor is seeking an IT DC Support Specialist to provide on-site technical support for distribution centers. Responsibilities include troubleshooting IT issues, maintaining system performance, and providing end-user support. The ideal candidate has at least 5 years of IT support experience and strong communication skills. This position is full-time and based in Charlotte, NC.

Qualifications

• At least 5 years of experience in an IT support role.
• Advanced knowledge of Windows and Mac operating systems.
• Excellent troubleshooting and diagnostic skills.

Responsibilities

• Provide first-line IT support via phone, email, or in-person.
• Install and configure software applications and hardware.
• Troubleshoot and resolve hardware and software issues.
• Perform system backups and recovery procedures.

Skills

Expert-level technical support

Advanced knowledge of computer hardware

Networking and infrastructure knowledge

IT security best practices

Problem-solving skills

Strong communication skills

Customer service focus

Job description

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Description

The

Job Details

Description

The IT DC Support Specialist will provide on-site technical support for our company's various distribution centers and satellite locations. The successful candidate will work closely with the local IT team to ensure that all computer systems and equipment are running efficiently and effectively. In this role, you will be responsible for providing end-user support, troubleshooting technical issues, and resolving hardware and software problems. Additionally, you will collaborate with the Director of IT Desktop Operations and remote IT team to support other locations as needed. This is an excellent opportunity for a skilled IT professional who enjoys working in a fast-paced environment and is passionate about technology.

Responsibilities

• Provide first-line support to computer users via phone, email, or in-person, answering technical queries and resolving issues related to desktops, laptops, mobile devices, printers, and other IT equipment.
• Install and configure software applications, operating systems, and hardware.
• Troubleshoot hardware and software issues, diagnosing and resolving problems, and performing maintenance activities.
• Ensure the smooth operation of computer systems, including regular monitoring of system performance, identifying potential issues, and taking corrective action where necessary.
• Maintain accurate records of all support activities, including incident tickets, system configurations, and user accounts.
• Provide technical training to users as necessary to ensure that they are proficient in the use of IT equipment and software.
• Perform system backups and recovery procedures to ensure data security and availability.
• Assist in the development and implementation of IT policies and procedures.
• Occasional travel to other distribution centers and satellite locations as needed to support the business.
  
  

Skills & Qualifications

• At least 5 years of experience in an IT support role, providing expert-level technical support for desktops, laptops, mobile devices, printers, and other IT equipment
• Advanced knowledge of computer hardware, software, and operating systems, including Windows and Mac
• Strong knowledge of networking and infrastructure technologies, including TCP/IP, DNS, DHCP, and Active Directory
• Experience with IT security best practices, including firewalls, intrusion detection/prevention, and antivirus/malware protection
• Excellent problem-solving and troubleshooting skills, with a proven ability to diagnose and resolve complex technical issues
• Strong communication and interpersonal skills, with the ability to work collaboratively with team members and end-users
• Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction
  
  

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

• Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Transportation, Logistics, Supply Chain and Storage

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