IT Cybersecurity Specialist (CustSpt/InfoSec)

US Defense Information Systems Agency; Suffolk (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

US Defense Information Systems Agency (DISA) in the Hampton Roads area seeks a professional to support the mission of the US Cyber Command. This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure, located in the DISA - Hampton Roads Tier 2 Endpoint Branch (IT3H3).

Applicants must meet one of the basic qualifications (Ph.D. or 3 years of graduate study) or equivalent experience, with core competencies including Attention to

Qualifications

• Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or related fields.
• Attention to Detail: experience reviewing IT work or data for accuracy and consistency.
• Customer Service: experience briefing customers on IT products and services to address IT needs.
• Oral Communication: experience communicating status of IT systems/projects to supervisors and IT staff, including non-technical audiences.
• Problem Solving: ability to select and apply information to address routine IT issues.

Responsibilities

• Troubleshoot and resolve computer hardware, software, and desktop configuration issues using diagnostic tools.
• Install, configure, and maintain client hardware, operating systems, and software per security requirements.
• Provide technical customer assistance and document incident resolutions in tracking databases.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

Ph.D. or equivalent doctoral degree / 3 years of graduate education

Job description

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. It is located in the DISA - Hampton Roads Tier 2 Endpoint Branch (IT3H3).

Basic Requirements

Applicants must possess either education, as described below, or have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.

GG-11: A Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR

Attention to Detail - experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards. My work or the data that I produce is typically reviewed by my supervisor or another colleague.

Customer Service - experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs

Oral Communication - experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience

Problem Solving - identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions.

Qualifying Experience

To qualify based on your experience, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as:

• Troubleshooting and resolving computer hardware, software application, and desktop configuration issues using diagnostic and recovery tools;
• Installing, configuring, and maintaining client-level hardware, operating systems, and software to meet operational and security requirements; and
• Providing technical customer assistance and documenting incident resolutions in automated tracking databases.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of the announcement.

Combination of education and experience is not applicable for this position.