IT CYBERSECURITY SPECIALIST (SYSADMIN/INFOSEC)

US Defense Information Systems Agency; Montgomery (AL); Hybride; USD 70 000 - 95 000; Plein temps

Résumé du poste

The US Defense Information Systems Agency (DISA) Hybrid Cloud Solutions Office (HC) in Montgomery, Alabama seeks a full‑performance level professional to support the mission of US Cyber Command. The role emphasizes IT customer liaison, troubleshooting, and applying security practices across customer systems.

Qualifications include attention to detail, customer service, oral communication, and problem solving.

Qualifications

• Attention to detail in reviewing IT-related work and ensuring accuracy and consistency with standards.
• Customer service experience maintaining relationships and identifying IT products/services to meet customer needs.
• Oral communication experience briefing mid-level management and IT staff on status and technical information for non-technical audiences.
• Problem solving: identify alternatives and apply information from diverse sources to resolve IT issues.

Responsabilités

• Provide technical advice and assistance including troubleshooting, diagnosing, and resolving customer application problems.
• Research and evaluate problematic trends in customer support requirements to inform improvements.
• Apply information security/information assurance policies in delivering customer services.
• Coordinate, execute, implement, and maintain operation of customer application systems.
• Develop and manage customer performance requirements and support policies/procedures.
• Resolve the complete range of problems within the activity operations and refer complex issues to specialized experts.

Connaissances

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Description du poste

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. It is located in the DISA HYBRID CLOUD SOLUTIONS OFFICE (HC) . In order to qualify for this position, you must meet the requirements described below.

Basic Requirements:

Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.

Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.

Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.

Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.

Qualifying Experience:

To qualify at the GG-12, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as: Serves as a technical analyst and primary customer liaison with responsibility for resolving difficult customer problems.

• Provides technical advice and assistance to include troubleshooting, diagnosing, and resolving customer application problems in response to reported or observed incidents and ensures critical business activities are carried out.
• Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements based upon an analysis of business needs and practices.
• Applies information security/information assurance policies, principles, and practices in the delivery of customer services.
• Coordinates, executes, implements, and maintains the operation of customer application systems.
• Develops and manages customer performance requirements and customer support policies and procedures.
• Serves as the technical analyst and resolves the complete range of problems within the scope of the activity operations and refers operational problems requiring specialized expertise to the appropriate technical expert.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.