IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

Defense Information Systems Agency; Oklahoma City (OK); On-site; USD 45,000 - 60,000; Part time

Job summary

Defense Information Systems Agency is hiring an IT Cybersecurity Specialist in Oklahoma City to support critical business operations. This entry-level position requires providing customer assistance, managing performance requirements, and ensuring compliance with security protocols. Ideal candidates will have a background in IT, strong problem-solving skills, and the ability to communicate technical information effectively.

Qualifications

• Experience reviewing IT policies and drafting reports.
• Experience providing briefings on IT subject matter.
• Favorable suitability review and security clearance required.

Responsibilities

• Provides advice to customers and troubleshoots complex problems.
• Leads rapid response teams for service issues.
• Ensures application of security policies in customer support.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

Two full years of progressively higher level graduate education, Master's or equivalent degree

Job description

IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

Join to apply for the IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC) role at Defense Information Systems Agency

IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

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Join to apply for the IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC) role at Defense Information Systems Agency

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. It is located in the DISA Command Control Division (HCA23).

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. It is located in the DISA Command Control Division (HCA23).

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Duties

• Provides advice and assistance to customers and troubleshoots the most complex problems in a manner that minimizes interruptions in customers' ability to carry out critical business activities.
• Develops and manages customer performance requirements and customer support policies and procedures.
• Leads rapid response teams in response to customer service problems resulting from catastrophic events.
• Analyze and resolve a complete range of problems within the scope of the activity operations and refers operational problems.
• Develops, updates, and maintains a comprehensive database of technical and corresponding resolutions.
• Evaluates and reports on new tools and trends in the customer support field.
• Ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
  
  

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Requirements

Conditions of Employment

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• This position is Mission Essential.
• This position has shift work (11pm-7am)
  
  

Qualifications

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements

Attention to Detail -experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards. My work or the data that I produce is typically reviewed by my supervisor or another colleague

Customer Service - experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs

Oral Communication - experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience

Problem Solving- identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions

Qualifying Experience

To qualify at the GG-2210-09, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as: Experience reviewing information technology (IT) policies, drafting reports on IT subject matter, and providing briefings to management on IT subject matter.

To qualify at the GG-2210-11, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as: Experience interpreting information technology (IT) policies for effectiveness; making recommendations to increase effectiveness; and providing briefings to leadership to make recommendations on improvements.

To qualify at the GG-2210-12, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as: Experience accessing information technology (IT) policies, developing IT policy for application in an organization; applying project management principles to increase effectiveness of IT programs; and briefing leadership on recommendations to increase efficiency.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

GG-9 Substitution of Education for Experience: Two full years of progressively higher level graduate education, Master's or equivalent graduate degree, may be substituted to meet the qualifying experience requirement. If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply.

GG-11 Substitution of Education for Experience: Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree may be substituted to meet the qualifying experience requirement. If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply.

To be creditable, education must have been obtained in an accredited college or university. You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education .

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by the National Association of Credential Evaluation Services at the time of application. National Association of Credential Evaluation Services .

There is no substitution of education for the qualifying experienceat the GG-12 grade level

Additional information

• This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
• If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.
• This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service.
• A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.
• Management has the prerogative to select at either grade level.
• This recruitment provides promotion opportunity to target position without further competition when selectee is eligible and recommended by management. However promotion is not guaranteed and no promise of a promotion is implied.
• Telework availability will be based upon the mission requirements and supervisory determination
• We may use this announcement to fill additional vacancies within 90 days of the closing date.
• Moving costs MAY be paid.
• Recruitment, relocation, or retention incentives MAY be authorized.
• This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
• Shift work required. Shift hours will be: 1st shift (XXXX - XXXX), 2nd shift (XXXX - XXXX) and 3rd shift (XXXX - XXXX).
• Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level.
• PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only.
• For grades below the full performance level, only MSP/PPP eligible candidates who currently occupy a formal training program position will be entitled to exercise their priority preference.
• Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.
• For more information on the Cyber Excepted Service Personnel System, click here.
• For more information on veterans' preference, click here.
• For more information regarding qualifications requirements, click here.
• All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.
• If selected, the authorized rate of pay may exceed the stated maximum salary rate range under certain circumstances.
  
  

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• Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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