IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

Defense Information Systems Agency; Oklahoma City (OK); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Relocation assistance

COLA for select locations

Career benefits

Job summary

Defense Information Systems Agency (DISA) is seeking a qualified IT professional to serve as a technical analyst and primary liaison for customer support across diverse applications and desktop environments.

The role emphasizes troubleshooting, guidance on configurations, and applying information security practices to ensure high-quality service delivery. Candidates should demonstrate customer-focused communication and problem-solving abilities for mission-critical operations.

Qualifications

• Attention to detail in reviewing IT-related work and data for accuracy and standards.
• Experience in communicating with customers to address IT needs and explain services.
• Ability to brief staff and management on status of IT systems and operations.
• Skills to identify and resolve routine IT problems using standard sources.

Responsibilities

• Serves as a technical analyst and primary customer liaison.
• Resolves problems involving integration or configuration issues of applications and desktop configurations.
• Provides technical advice and assistance including troubleshooting and diagnosing customer problems.
• Researches and provides feedback on trends in customer support requirements.
• Reviews, validates, and standardizes problem resolutions for the knowledge base.
• Applies information security policies in delivering customer services.

Skills

Attention to detail

Customer service

Oral communication

Problem solving

Education

IT-related degree

Job description

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the PROFESSIONAL Work Category at the FULL PERFORMANCE Work Level within the CES Occupational Structure. It is located in the DISA - Global Service Desk Division- DISA - IT6 / Global Service Desk Division.

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the PROFESSIONAL Work Category at the FULL PERFORMANCE Work Level within the CES Occupational Structure. It is located in the DISA - Global Service Desk Division- DISA - IT6 / Global Service Desk Division.

Duties

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• Duties may vary based on organization and work role of the position selected for but may include the following:
• Serves as a technical analyst and primary customer liaison.
• Resolves problems involving integration or configuration issues of a wide variety of applications and desktop configurations.
• Provides technical advice and assistance to include troubleshooting, diagnosing, and resolving customer application problems.
• Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements.
• Reviews, validates, and standardizes problem resolutions for inclusion in the problem resolution database.
• Applies information security/information assurance policies, principles, and practices in the delivery of customer services.

Requirements

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Conditions of employment

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Drug testing may be required. Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
• Shift work may be required.
• Recall/On Call 24/7 may be required.
• Rotating shifts may be required.
• Incumbent will be required to complete Foundational and/or Residential Qualification requirements and any future Cybersecurity Workforce qualification/credentialing requirements as defined by the DoD 8140 policy.
• Position is designated as Mission Essential and incumbent may be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
• Must be able to obtain/maintain the required security clearance level (Secret, Top Secret, or TS/SCI with Yankee White eligibility (depending on specific positions filled).
• Salary to be determined based on duty location after selection.
• The Full Performance Level (FPL) may be GG-09, GG-11, or GG-12 and is determined based on the position being filled. Management has the discretion to select candidates at grade levels below the FPL and promotions are not guaranteed.
• Cost-of-Living Allowance (COLA) is authorized for Ford Island/Pearl Harbor, Hawaii. This rate is subject to change without notice.
• This position may require polygraph examination depending on the position selected for. Notification of polygraph requirement if required will be given at time of offer.

Qualifications

In order to qualify for this position, you must meet the requirements described below.

Applicants must possess either education, as described below, or have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.

GG-07, GG-09, And GG-11 Basic Requirements

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR

Attention to Detail - experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards. My work or the data that I produce is typically reviewed by my supervisor or another colleague.

Customer Service - experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs

Oral Communication - experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience

Problem Solving - identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions.

AND

For the GG-07 position, qualifying experience is defined as: Experience communicating with customers about available services and providing products or services to address needs.

For the GG-09 position, qualifying experience is defined as: Experience assisting, troubleshooting, documenting customer inquiries, and providing technical advice and assistance to customers.

For the GG-11 position, qualifying experience is defined as: Experience troubleshooting computer problems in a manner that minimizes interruptions.

For the GG12, applicants must possess the experience described below:

GG-12 Basic Requirements

Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards

Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs

Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience

Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions

AND

Qualifying Experience

To qualify, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. .

For the GG-12 position, qualifying experience is defined as: Experience resolving customer problems with system integration, research, evaluation of configuration issues with applications and/or desktop configurations.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

GG-07 (2-grade interval) Substitution of Education for Experience: One full year of graduate level education or Superior Academic Achievement (S.A.A.) at the bachelor's level in computer science, engineering, information systems management, mathematics, operations research, statistics, or technology management may be substituted to meet the qualifying experience requirement. If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply.

GG-9 Substitution of Education for Experience: Two full years of progressively higher level graduate education leading to such a dree in an IT-related discipline, Master's degree or equivalent graduate degree, may be substituted to meet the qualifying experience requirement. If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply.

GG-11 Substitution of Education for Experience: Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in an IT-related discipline may be substituted to meet the qualifying experience requirement. If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply.

There is no substitution of education for the qualifying experienceat the GG-12 grade level. Qualification must be based on qualifying experience.

To be creditable, education must have been obtained in an accredited college or university. You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education .

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by the National Association of Credential Evaluation Services at the time of application. National Association of Credential Evaluation Services .

Additional information

• This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.
• If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment.
• A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.
• You may be required to serve a 3-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• We may use this announcement to fill additional vacancies within 90 days of the closing date.
• Moving costs MAY be paid.
• The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
• Recruitment, relocation, or retention incentives MAY be authorized..
• The Department of Defense (DoD) policy on employment of annuitants issued March 18, 2004 will be used in determining eligibility of annuitants. It applies to former Federal civilian employees receiving a retirement annuity from the Civil Service Retirement and Disability Fund that are hired within the DoD on or after November 24, 2003. The policy also applies to annuitants (appointed in DoD on/or after November 24, 2003) who move from one position to another within DoD through voluntary reassignment, promotion, change to lower grade or transfer between military departments. Please see this policy here.
• Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.
• PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only.
• For more information on the Cyber Excepted Service Personnel System, click here.
• For more information on veterans' preference, click here.
• For more information regarding qualifications requirements, click here.
• All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Applicant lists will be pulled and referred to Hiring Managers at designated intervals after the opening date:

• Cut-off 1: October 27, 2026 (7 Days)
• Cut-off 2: November 3, 2026 (14 Days)
• Cut-off 3: November 19, 2026 (30 Days)
• Cut-off 4: December 19, 2026 (60 Days)
• Cut-off 5: January 18, 2027 (90 Days)

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.