IT Customer Care Specialist

Toolbox Digital SA; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A tech company is seeking an IT Customer Care professional for a remote position. You will be responsible for assisting customers with IT issues, performing software implementations, and providing support. The ideal candidate should have a strong knowledge of API handling and proficiency in both English and Spanish. This role offers flexibility and the opportunity to work from anywhere.

Qualifications

• Intermediate or advanced knowledge in handling APIs and related methods.
• Proficiency in English and Spanish is necessary.
• Understanding of video player, streaming, and networking concepts is advantageous.

Responsibilities

• Provide first line response for customers requiring assistance with IT issues.
• Perform remote software implementations and follow-up support.

Skills

API handling

Front-end concepts

Back-end concepts

Video streaming knowledge

Fluent English

Fluent Spanish

Data collection and reporting

Job description

A company is looking for an IT Customer Care professional for a remote position.

Key Responsibilities

• Provide first line response for customers requiring assistance with IT issues
• Perform remote software implementations and provide follow-up support via various contact channels
• Track, organize, and document all product support related activities

Required Qualifications and Education

• Intermediate or advanced knowledge in handling APIs and related methods
• Familiarity with front-end and back-end concepts
• Understanding of video player, video streaming, networking, DRM, encoding, and CDN is a plus
• Proficiency in English and Spanish
• Experience in data collection and reporting for performance indicators