IT Coordinator II

Banner Health; Wray (CO); On-site; USD 38,000 - 55,000; Full time

Job summary

Banner Health in Wray, Colorado is seeking an IT Coordinator II to deliver at-the-elbow technical support for a facility-based IT Service Delivery team. The role focuses on user experience, incident resolution, and project coordination with IT colleagues, leaders, and physicians.

This onsite position typically runs Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional schedule flexibility based on business needs.

Qualifications

• Associate’s degree and one year relevant IT experience.
• Strong customer service and teamwork.
• Communication/presentation skills to engage technical and non-technical audiences at all levels of staff and management.

Responsibilities

• Provides and enhances customer support for IT services and projects, ensuring resources meet needs.
• Leads workflow of service requests and supports IT projects for a facility or group of facilities.
• Prioritizes and schedules daily service requests, directing technical resources to meet needs.
• Triages problems independently for network and applications, documenting actions and keeping customers informed.
• Coordinates procurement and asset management for IT services and products and supports desktop/telephony maintenance.

Skills

Customer service

Technical support

Windows OS

Office 365

On-site support

Education

Associate’s degree

Bachelor’s degree or equivalent

Tools

Microsoft Office 365

Job description

Primary City/State:

Wray, Colorado

Department Name:

IT Service Delivery

Work Shift:

Day

Job Category:

Information Technology

Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

Processing team supports critical imaging and clinical technologies that help Banner Health providers deliver efficient, high-quality patient care. The team is responsible for approximately 40 enterprise applications, including imaging post-processing platforms, artificial intelligence solutions, and voice recognition applications. By partnering closely with clinical, operational, and technical teams, the Post-Processing team ensures these systems are reliable, secure, and optimized to support patient care across a wide range of service lines and specialties throughout the organization.

Banner Health is currently seeking an IT Coordinator II to deliver at-the-elbow technical support in the Wray, Colorado area. We are looking for a motivated and customer-focused professional with IT field services experience who thrives in a collaborative environment, takes initiative, and is eager to expand their technical expertise.

As an IT Coordinator II, you will work closely with IT colleagues, employees, leaders, and physicians to ensure reliable technology support and a positive user experience. This is an ONSITE position generally operates Monday through Friday from 8:00 a.m. to 5:00 p.m., with occasional schedule flexibility based on business needs.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position assigns, monitors, and fulfills or resolves IT service requests and support incidents in the service management system to ensure high quality customer service. This position leads workflow of customer service requests and is responsible for providing user level support for assigned IT activities. This position is responsible for leading IT projects for a single facility, or group of small facilities, ensuring timely customer interactions and satisfaction.

CORE FUNCTIONS

1. Provides and enhances customer support for all department services and project management. Ensures appropriate resources are deployed to meet customer business, clinical or technical needs. Serves as a liaison between facility staff and information technology. May provide multidisciplinary services in accordance with each job description in support of the assigned service area.
2. Communicates with customer throughout the lifecycle of the provided service to ensure the customer stays informed. Interacts with customers, support services and vendor partners in managing; assessing, designing, planning and developing detailed specifications for project assignments. Attends or facilitates routine meetings; participating in the support of information technology and facility driven projects to ensure proper support and assistance. Assists IT Service Delivery leadership to ensure facility projects include IT budgetary projections.
3. Prioritizes and schedules daily service requests by assigning appropriate technical resource(s). Ensures appropriate resources are deployed to meet customer business, clinical or technical needs. Plan, prioritize, direct and schedule support incidents and service requests from customers and routine assignments and attends routine meetings in support of continual service improvements, standards and best practices.
4. Utilizes problem solving techniques to independently triage problems with network infrastructure, business or product line specific applications. Documents all actions of end-user requests and/or problem resolution using tracking management systems. Keeps customers informed throughout fulfillment and troubleshooting process.
5. Manages procurement of IT services and products. Follows all asset management procedure and guidelines. Ensures order and stock management are maintained.
6. Coordinates or facilitates installation, configuration and ongoing usability and maintenance of desktop computers, peripheral equipment and related software, following standard departmental procedures and standards. Basic telephony station programming, installation and management of telephone and voice mail voice mail system(s) plus ancillary equipment.
7. Provides customer support on all standard network and collaboration software products and technologies including establishment of wired and wireless network connectivity.
8. May conduct needs assessment and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs. Provides guidance and serve as escalation point to junior members of the department and may represent IT at facility based leadership meetings.
9. Position coordinates and manages the IT Service Delivery functions within a facility, group of facilities, clinics, or service lines as assigned. Latitude to make day-to-day decisions as needed in the support of both internal and external customers. These customers are primarily end-users of computing technology, and other department staff. External customers consist of vendors, contractors, affiliate clinics and hospitals, and clients. Customer support is primarily based at facilities and/or service lines across company.

MINIMUM QUALIFICATIONS

Experience and education as normally obtained through an Associate’s degree and one year relevant experience in a similar role.

Strong work ethic and initiative. Ability to work well in a team environment across the system. Proven customer service skills. Proven organizational skills.

Requires communication and presentation skills to engage technical and non-technical audiences at all levels of staff and management.

Must be knowledgeable and technically adept in the use and operation of a wide range of desktop, mobile devices and network connectivity. Experience working with Microsoft Office O365 applications.

Variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Bachelor's degree or combination of education and relevant work experience.

Previous experience with assigning daily workloads and tasks. General knowledge of information technology and healthcare is desirable. Previous experience working on IT projects.

A+ certification. Net+ certification.

Additional related education and/or experience preferred.

Estimated Pay Range

$27.78 - $40.22 / hour

Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.

This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

Anticipated Closing Window (actual close date may be sooner):

2026-12-16

EEO Statement:

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability