IT Coordinator II

Granite Construction; Watsonville (CA); On-site; USD 63,000 - 95,000; Full time

Job summary

Granite Construction Incorporated is seeking an experienced IT Support professional to provide day-to-day assistance across offices, plants, and job sites, ensuring reliable technology and efficient operations.

You will handle service desk requests, maintain Active Directory and network services, manage VoIP systems, and support business applications while aligning with corporate IT policies and disaster recovery plans.

Qualifications

• Associates degree or equivalent combination of training, experience and certifications
• CompTIA A+ - Required
• Microsoft Role-Based Certification (Single-Exam) - Required
• CompTIA Network+ - Required
• Minimum 5 years relevant experience in network and PC support for a multi-site business environment

Responsibilities

• Respond to IT Service Desk messages to resolve employee technology issues promptly.
• Diagnose and resolve local network and communication issues to minimize disruptions.
• Maintain and support local VoIP phone systems and related equipment.
• Support local Active Directory objects, servers, and services per company policies.
• Assist in developing and maintaining IT documentation for consistent standards.
• Test Disaster Recovery and Business Continuity plans to reduce downtime.
• Coordinate acquisition, installation, configuration, and maintenance of IT equipment.
• Maintain hardware inventory, software licensing, and asset rotation records.

Skills

IT Support

Windows Server

Active Directory

Networking

VoIP

Entra ID

PC hardware

Documentation

Education

Associates degree or equivalent combination of training, experience and certifications

CompTIA A+ - Required

CompTIA Network+ - Required

Microsoft Role-Based Certification (Single-Exam) - Required

Tools

Windows Server OS

Active Directory

Microsoft Entra ID

VoIP systems

Networking equipment

Job description

Building a career at Granite may be the most valuable thing you could do... Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our employees. Our people are our most valued asset and the foundation of Granite's century-old success. We're building more than infrastructure; we are building your future.

General Summary

This role provides day-to-day IT support by responding to and resolving employee technology requests related to computers, networks, and cloud-based systems. The position supports users across offices, plants, satellite locations, and job sites while maintaining IT equipment, improving processes, and coordinating with Corporate IT to ensure reliable technology and efficient business operations.

Essential Job Accountabilities

• Respond to and manage incoming IT Service Desk requests to ensure employee technology issues are resolved in a timely and effective manner
• Diagnose and resolve local network and communication issues to maintain operational readiness and minimize disruptions to business operations
• Maintain and support local VoIP phone systems and related equipment to ensure reliable communication across the business unit
• Support and maintain local Active Directory objects, network applications, servers, and services to ensure secure, compliant, and reliable IT operations aligned with company policies
• Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures.
• Assist in testing Disaster Recovery and Business Continuity plans to reduce downtime and support rapid recovery in the event of system outages or emergencies
• Coordinate the acquisition, installation, configuration, and maintenance of IT equipment to ensure compliance with corporate standards, best practices, and management direction
• Maintain accurate hardware inventory, software licensing, and asset rotation records to support compliance, cost control, and lifecycle management
• Support the design, installation, and maintenance of IT infrastructure for acquisitions, large projects, and joint ventures to ensure seamless integration and adherence to corporate standards
• Provide ongoing support for business applications to ensure systems operate efficiently and in compliance with best practices and corporate requirements
• Troubleshoot and resolve PC hardware and software issues to minimize downtime, meet service level expectations, and support employee productivity
• Partner with business unit leadership to identify current and future IT needs to support enterprise initiatives, budgeting, forecasting, and alignment with company goals
• Maintain clear and consistent communication with the IT Manager and local business leadership to support effective issue resolution, priority setting, and service delivery

Education

Associates degree or equivalent combination of training, experience and certifications CompTIA A+ - Required Microsoft Role-Based Certification (Single-Exam) - Required CompTIA Network+ - Required

Work Experience

Minimum 5 years relevant experience in network and PC support for a multi-site business environment Familiarity with cost accounting, budgeting, and forecasting

Knowledge, Skills, and Abilities

Demonstrated ability to apply advanced skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures Ability to resolve a wide range of issues in imaginative as well as practical ways Addresses problems of diverse scope that require analysis and evaluation of identifiable factors; exercises discretion in selecting methods, techniques, and solutions Ability to performs day-to-day work with little to no supervision and receives minimal instruction on new or complex assignments Advanced knowledge of relevant Microsoft Windows Server Operating Systems, Microsoft Active Directory, as well as a working knowledge of Microsoft Entra ID Substantial working knowledge of the Microsoft Office Products Working knowledge of server hardware, relevant workstations technologies and manufacturers, as well as various storage products Working knowledge of Internetworking technologies such as routers, switches, access points and bridge products by manufacturers like Cisco, Palo Alto, Fortinet, etc Working knowledge of Unified Communications technologies Ability to convey technical concepts and ideas to non-technical personnel Ability to apply management’s directives into coordinated plans that are applied, in a timely manner, toward completing assigned goals and tasks Excellent organizational skills Excellent customer service and interpersonal skills Excellent verbal and written communication skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Additional Requirements/Skills

Ability and willingness to abide by company code of conduct daily Commitment to conduct Business unit IT operations in a manner consistent with Corporate IT policies, procedures and standards Practical knowledge of standard business practices Demonstrate a high degree of patience with an ability to work with all levels of management and staff Demonstrate strong time management skills and consistent follow through Ability to prioritize workload, especially under pressure Travel to plants, satellite offices and job sites may be frequent with some extended daily and weekend hours required

Our Benefits at a Glance

Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more. Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA). As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately. Benefits may vary for positions located outside of the continental United States.

Base Salary Range

Base Salary Range: $63,481.00 - $95,221.00 Pay may vary based upon relevant experience, skills, location, and education among other factors.

About Granite Construction Incorporated

Granite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers. Granite is a Drug-Free Workplace and Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. For additional information on applicant/employee rights please

Additional Company Information

Since 1922, Granite Construction has continued its long-standing commitment to building some of America’s largest infrastructure projects including highways, bridges, dams, rail, and power. Recognized as one of the top 25 largest construction companies in the U.S., Granite specializes in complex infrastructure projects and provides award-winning construction services in mining, earthwork, water/sewer, power, tunneling, rail, highway, and bridge construction. Granite also produces construction materials, gravel, ready-mix, recycled asphalt products, and asphalt concrete, and is a proven leader in alternative procurement project delivery. At Granite, our employees are our most valued asset and we are passionate about retaining, developing, and recruiting the best talent available. Our employees reflect our core values: Safety, Integrity, Excellence, Inclusion, and Sustainability and we are continuously looking for individuals who possess a winning attitude and share our Core Values. In exchange, we help you build a career that no other company can duplicate. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Add our award-winning safety program, ethics, reputation, and commitment to continuous improvement and you'll see that we are building more than infrastructure together, we are building your future.