IT Coordinator (CONTINGENT)

PlayStation Network; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

PlayStation Network is seeking an IT Coordinator to enhance operational excellence within their IT department in Santa Monica, CA. In this fully onsite role, you'll manage IT assets, support user accounts, and maintain efficient workflows. Ideal candidates will possess strong organizational and technical skills and a dedication to service excellence. Join a talented team at a leading global entertainment company dedicated to innovation and diversity.

Benefits

Medical benefits

Dental benefits

Vision benefits

Qualifications

• Expertise in managing IT asset tracking and reporting.
• Familiar with onboarding/offboarding workflows.
• Strong communication and collaborative skills.

Responsibilities

• Manage IT hardware and software assets and lifecycle.
• Provide Tier 1-2 technical support for users.
• Document IT procedures and maintain knowledge base.

Skills

IT support

Organization

Customer service

Technical documentation

Windows environments

Inventory management

Education

4+ years in IT support or administration

Tools

Microsoft Excel

Active Directory

Jira

Zendesk

Google Workspace

Confluence

Zoom

Job description

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

For 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of interactive storytelling, gameplay, and technology. Naughty Dog recently released The Last of Us Part I and The Last of Us Part II Remastered for the PS5. We're also proud to say that both games are now available for the first time on PC. We’re currently busy at the kennel working on Intergalactic: The Heretic Prophet and we'd love to find talented individuals to join us.

Naughty Dog games have long been lauded for their evocative, character-driven stories and attention to detail. We are committed to innovation within our games and as such have curated some of the top creative and technically innovative minds in the industry. We welcome diverse candidates and believe that a broad range of cultural and life experiences contribute to the overall well-being and success of the studio and the titles we craft together.

Naughty Dog is seeking an IT Coordinator to join our IT team in supporting the studio. This role is ideal for a highly organized, detail-oriented individual with a passion for operational excellence across IT support, asset management, onboarding, and project coordination. The IT Coordinator will serve as a vital connection point between teams, vendors, and users—maintaining and improving the systems and workflows that keep our infrastructure running smoothly. If you thrive on solving problems, supporting innovative technologies, streamlining processes, and collaborating with some of the most talented professionals in the industry, we’d love to hear from you.

This position is for temporary engagement through our staffing partner DZConnex. Candidates must be authorized to work in the United States for this position

This is a fully onsite role based in Santa Monica, CA, 5 days a week

What Will You Do?

• Track, manage, and organize all IT hardware and software assets, ensuring accurate lifecycle visibility
• Coordinate the shipping, receiving, tagging, and inventory updates of new and returning equipment
• Oversee secure e-waste disposal and asset decommissioning in accordance with internal policies
• Administer and support user accounts, licenses, and permissions throughout the employee lifecycle
• Facilitate onboarding, offboarding, and return-to-studio coordination in collaboration with internal teams
• Provide Tier 1–2 technical support for local and remote staff, resolving issues with devices, software, and connectivity
• Maintain and support mobile device setups, printers, VPN access, and general workplace technology
• Lead or assist with project tracking and IT initiatives, including hardware refreshes and infrastructure upgrades
• Document and maintain IT procedures, FAQs, and configuration guides in platforms like Confluence
• Generate monthly reports on asset inventory, ticket trends, licensing, and tool utilization
• Serve as a liaison with vendors and the Finance team for procurement, RMAs, and support, ensuring accurate records and credential management
• Additional responsibilities may apply

What Skills Will You Use?

• 4+ years of experience preferred in IT support, coordination, or administration within a fast-paced or technical environment
• Expertise in using and managing IT asset tracking systems and maintaining accurate inventory records
• Fluency with data-driven reporting and presentation tools such as Microsoft Excel, Visio, PowerPoint, Domo, and Tableau
• Experience managing software licenses and deployments across multiple users and devices
• Familiarity with user onboarding/offboarding workflows, access provisioning, and lifecycle tracking
• Strong organizational skills with a proven ability to manage multiple tasks, meet deadlines, and deliver on project milestones
• Excellent customer service and communication skills, with a collaborative and team-oriented mindset
• Ability to write and maintain technical documentation, SOPs, and internal knowledge base content
• Proficiency in Windows environments, including enterprise tools like Active Directory, OKTA, GSuite, and Microsoft 365
• Working knowledge of IT ticketing systems such as Zendesk and task management tools like Jira
• Comfortable using productivity and collaboration tools such as Microsoft Teams, Slack, Confluence, Zoom, Miro, and Google Workspace
• Familiarity with Adobe Creative Suite applications for basic troubleshooting and user support

#LI-CW1

Please refer to ourCandidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.

The estimated base pay range for this role is listed below, this is an hourly rate.

$25 - $34 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Have you ever worked for a Sony company previously? * Select...

Are you authorized to work in the United States? * Select...

Will you now, or in the future, require sponsorship to work in the United States? * Select...

Will you need relocation assistance to work at this role's specified location? * Select...

Are you related to, or in a close personal relationship with, anyone who currently works for SIE or any SIE-affiliated studios? (This includes spouses, domestic partners, and significant others.) * Select...

If yes, please state their name, the department or studio they work for, and their job title (if you know it).

By selecting "Yes", I am certifying that, to the best of my knowledge, the information I have provided in this employment application is true and correct. * Select...

US Voluntary Demographic Question

Voluntary Self-Identification

Our vision at PlayStation is to bring out the best in our global team members by creating a sense of belonging, being a place where they can grow, and ensuring everyone feels valued, heard, and supported so we can push the boundaries of play. That vision begins our candidates, and we are working to better understand the diversity of our candidate population.

This data will also be aggregated and sent to the government for reporting purposes. Please know that the completion of this form is entirely voluntary. Your personally identifiable information (name, address, etc) will not be considered in the hiring process or thereafter. Any information that you choose to provide will be recorded and maintained in a confidential file for XX time.

Protected Veteran

You are a “protected veteran” under United States law if any of the following apply to you:

• Disabled Veteran: a veteran of the U.S. military who is entitled to compensation (or who would be entitled to compensation if not for the receipt of military retired pay) under the administration of the Secretary of Veterans Affairs and/or a person who was discharged or released from active duty because of a service-connected disability.
• Recently Separated Veteran: a veteran who has discharged or released from active duty in the U.S. military within the last three years.
• Armed Forces Service Medal Veteran: a veteran who, while serving on active duty in the U.S. military, participated in a U.S. military operation for which an Armed Forces Service Medal was awarded pursuant to Executive Order 12985.

Disability

Under U.S. law, you are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and will not be seen by selecting officials or anyone else involved in making personnel decisions, nor will it be shared with our accommodations team . Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.