IT Communications and AI Specialist

Hexion; Ohio; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic IT Communications Specialist to enhance technology adoption and develop engaging training materials. This role involves collaborating across functions, creating user-friendly content, and managing IT communications. You'll leverage your expertise in generative AI tools and Microsoft 365 to drive productivity and streamline processes. If you're a highly organized communicator passionate about technology and innovation, this is the perfect opportunity to make a significant impact in a forward-thinking company dedicated to sustainability and growth.

Qualifications

• 2+ years of experience in communications or related field.
• Strong proficiency in AI tools like ChatGPT and Copilot.
• Experience with SharePoint Online and Microsoft 365.

Responsibilities

• Develop engaging training materials for IT systems and Microsoft 365 tools.
• Create and publish training videos using VideoScribe and Canva.
• Deliver training sessions on IT tools and AI best practices.

Skills

Communication Skills

Collaboration Skills

Organizational Skills

Adaptability to New Technologies

Proficiency in Conversational AI Tools

Time Management

Education

Degree in Communications or IT

Relevant Professional Experience

Tools

Microsoft 365

SharePoint Online

VideoScribe

Canva

Job description

Grounded by a history that is deeply rooted in innovation, Hexion is a global employer committed to building and protecting the future by producing innovative performance materials. Our materials are the building blocks for critical industries, including construction, agriculture, energy, automotive, and infrastructure protection. Everywhere you look, you will find our materials and people at work to help customers make products that are stronger, safer, and cleaner. When you work for Hexion, you’ll join a team that is committed to operating safely and with integrity to build a more sustainable future for all, our associates, our customers, and the communities where we live and work.

Position Overview

This is a dynamic role within the Information Technology department, responsible for managing IT communications, developing training materials, and creating engaging content for Hexion associates. The position is highly visible and offers collaboration opportunities with various functions outside IT.

The ideal candidate will be instrumental in enhancing technology adoption, standardizing IT communications, and developing user-friendly training materials on key tools such as Microsoft 365 products and AI-driven workplace tools. This individual must be a fast-paced, highly organized, and professional communicator with strong proficiency in generative AI tools (ChatGPT, Copilot, etc.). The successful candidate should also have a desire to learn and champion the use of new tools for AI content creation such as VideoScribe and Canva.

Experience with AI-powered training customization is a strong plus.

Job Responsibilities

IT Communications & Training Content Development

• Develops and presents engaging training materials for IT systems, Microsoft 365 tools, and AI technologies
• Creates highly visual and intuitive PowerPoint presentations for training, tips/tricks, and internal IT communications
• Produces and publishes short training videos using VideoScribe and Canva to support technology adoption
• Writes and edits clear, concise, and engaging IT communications (emails, newsletters, FAQs, and user guides)
• Publishes articles and content on SharePoint Online (Hexion Connect) to support IT initiatives
• Designs quick reference guides, infographics, and other visual aids to simplify complex IT concepts.
• Coordinate and host global IT All-hands meetings

AI & Productivity Tools Expertise

• Proficient in generative AI tools (ChatGPT, Copilot, and other AI assistants) to enhance communication efficiency
• Advises on best practices for AI tool adoption, productivity improvements, and secure usage within Hexion.
• Ensures proper use of AI tools, distinguishing between secured queries vs. queries that could expose sensitive data
• Understands custom training models and GPT development for internal use cases (preferred)

SharePoint & Digital Content Management

• Owns and manages IT content on Hexion Connect, ensuring accuracy and accessibility of IT training materials
• Administers key IT Teams sites and SharePoint Online pages, optimizing structure and usability
• Regularly updates and maintains IT policies, procedures, and governance documentation within SharePoint

Training & Change Adoption

• Delivers remote and in-person training sessions on IT tools and AI best practices
• Provides hands-on guidance to associates, ensuring smooth adoption of new technologies
• Collaborates with HR and Internal Communications to align messaging and training with company-wide initiatives
• Helps standardize IT communications across the organization

Support for the Office of the CIO

• Acts as a key player in Hexion’s digital transformation and strategic IT initiatives
• Assists in IT procurement, vendor management, and contract-related communications as needed
• Engages with IT leadership on critical projects, technology rollouts, and communications strategy

Minimum Qualifications

• Degree in Communications, IT or related field (2-year minimum, 4-year preferred) or relevant professional experience
• 2+ years of experience in communications or related field
• Strong communication and collaboration skills (written and spoken)
• Experience creating clear and concise documentation, training materials, and video content
• Experience with conversational AI tools (ChatGPT, Copilot, etc.) is required
• Proficiency with SharePoint Online for content creation and publishing
• Strong acumen with Microsoft 365 (Teams, PowerPoint, Outlook, etc.)
• Experience with VideoScribe and Canva for content creation
• Excellent organization, time management, and multi-tasking skills
• Ability to quickly learn and adapt to new technologies
• Ability to type 60+ words per minute
• Experience with AI model customization and GPT development is a plus