IT College Aide

City of New York; All (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

The New York City Department of Youth and Community Development is seeking a Quality Assurance (QA) professional. This position involves performing quality checks, identifying defects, and developing quality procedures to ensure organizational standards are met. The role requires strong analytical skills and offers various benefits including eligibility for federal loan forgiveness programs.

Benefits

Eligibility for federal loan forgiveness programs

Compliance with residency requirements

Qualifications

• General IT or related courses required for higher levels.
• Specific focus on quality assurance principles.

Responsibilities

• Conduct routine inspections and testing for compliance.
• Detect and report defects from quality standards.
• Analyze customer complaints and initiate corrective actions.

Skills

Attention to detail

Analytical skills

Problem-solving

Technical knowledge

Effective communication

Education

Matriculation at an accredited college or graduate school

Job description

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

Position: Quality Assurance (QA)

Key responsibilities include:

1. Performing quality checks: Conduct routine inspections and testing to verify compliance with specifications and quality standards.
2. Identifying defects: Detect and report deviations from quality standards, errors, or inconsistencies.
3. Analyzing data: Review quality metrics and trends to identify areas for improvement.
4. Developing quality procedures: Contribute to creating and implementing QA policies and work instructions.
5. Investigating complaints: Analyze customer complaints and initiate corrective actions.
6. Training and education: Provide training to employees on quality standards and procedures.
7. Auditing processes: Conduct internal audits to assess compliance and identify risks.
8. Reporting to management: Communicate quality concerns and improvement recommendations.

Minimum qualifications vary by assignment level, generally requiring matriculation at an accredited college or graduate school, with specific courses in IT or related fields for higher levels.

Preferred skills: Attention to detail, analytical skills, problem-solving, technical knowledge, and effective communication.

Additional benefits include eligibility for federal loan forgiveness programs and compliance with residency requirements.

The City of New York is an equal opportunity employer committed to diversity and inclusion.