IT Client Support Assistant

University of Georgia; Athens (GA); On-site; USD 44,000 - 51,000; Full time

Job summary

A leading educational institution in Athens seeks an IT Client Support Assistant. The role involves providing technology support, consulting with clients on their technology needs, and collaborating with IT teams. A baccalaureate degree and excellent organizational and communication skills are required. This full-time position offers a salary starting at $44,000. The working schedule is Monday to Friday from 8 AM to 5 PM with occasional evening and weekend support.

Qualifications

• Baccalaureate degree in a relevant field is required.
• Ability to listen and clearly communicate technical issues.
• Must work independently and prioritize tasks.

Responsibilities

• Provide technology support to clients and resolve issues.
• Consult with clientele to assess needs for technology systems.
• Coordinate with IT personnel for consistent access to resources.

Skills

Strong organizational skills

Effective communication skills

Independence

Multitasking

Client support

Adaptability to technology

Education

Baccalaureate degree in a relevant field

Job description

IT Client Support Assistant

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Posting Details

Posting Details Posting Number S13914P Working Title IT Client Support Assistant Department CAES-Information Technology About the University of Georgia Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/) . The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine. About the College/Unit/Department The UGA College of Agricultural and Environmental Sciences ( CAES ) is among the best and most established U.S. colleges of agriculture. In its classrooms, its Agricultural Experiment Stations and its statewide network of UGA Cooperative Extension offices, the faculty and staff of CAES are dedicated to discovering, teaching, and delivering the science required for healthy living to flourish in Georgia. Agricultural and environmental sciences are only as important as the food you eat, the clothes you wear and the water and air around you. To improve the quality and guard the safety of life’s necessities, CAES has gathered world-renowned scientists and exceptional students.
https://www.caes.uga.edu
https://extension.uga.edu College/Unit/Department website https://oit.caes.uga.edu Posting Type External Retirement Plan TRS or ORP Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information Monday-Friday, 8 AM-5 PM with rare need to support evening and weekend events. Occasional overnight travel necessary to attend meetings, conferences, etc. Advertised Salary $44,000, Commensurate with Experience Posting Date 07/25/2025 Open until filled Yes Closing Date Proposed Starting Date 08/29/2025 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail] ). USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 . Position Information Classification Title IT Client Support Professional FLSA Exempt FTE 1.00 Minimum Qualifications Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications. Preferred Qualifications Position Summary This position will be responsible for the prescription of technical solutions, technology support, training delivery, and IT project management for specifically assigned departments and units within the College of Agricultural and Environmental Sciences ( CAES ). It is also a valuable member of the CAES Office of Information Technology ( OIT ) Athens Campus Operations Team routinely staffing the CAES IT Service Desk. The position is based on the UGA Athens Campus and reports to the OIT IT Manager for Athens Campus Operations. It works collaboratively with other IT professionals associated with both the Athens Campus Operations and the Field Service Operations Teams.

This is a specialized, highly-responsible position with a broad understanding of information technology in the modern enterprise. This IT Professional is expected to be the local IT expert for the units and departments it serves having the expectation to prescribe, configure, secure, deploy and support software, hardware resources, server and storage systems and networking infrastructure. A person in this position will strategically evaluate and prescribe technological solutions necessary to meet the operational needs of the department while adhering to the requirements of existing laws, standards and policies. Tactically, the IT Professional in this position will be capable of triaging technological issues; reconciling competing priorities, communicating effectively; demonstrating exceptional customer service; and exhibiting the capacity to independently research, assess and adapt to changing technologies. Knowledge, Skills, Abilities and/or Competencies

• Possess strong organizational skills.
• Ability to listen effectively and clearly communicate technical issues both orally and in writing.
• Ability to work independently, multitask and prioritize.
• Ability to estimate work and meet deadlines.
• Ability to establish and maintain effective working relationships with others in a team environment.
• Ability to provide client support in a positive, proactive manner.
• Ability to effectively adapt to rapidly changing technology and apply it to client needs and departmental goals.

Physical Demands sit at a workstation for long periods of time. Occasional lifting or moving of computers, servers, network equipment, racks, etc. Driving. Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities Duties/Responsibilities Consult with clientele to assess operational requirements for technology systems and services, evaluate options for addressing the client’s needs and recommend appropriate solutions. Establish and nurture vendor relationships and partner with appropriate UGA entities to best facilitate the evaluation, specification, procurement and deployment of information technology resources and solutions. Assist the organization in performing life-cycle management, inventory control and the surplus of information technology resources. Percentage of time 35 Duties/Responsibilities Provide direct, timely, hands-on technology support to the client including the diagnosis and resolution of issues with standalone or interconnected hardware, software, peripherals, and network devices. This includes support and maintenance of some legacy systems supporting laboratory instrumentation. Percentage of time 35 Duties/Responsibilities Coordinate with other IT personnel and leadership to 1) ensure staff have appropriate and consistent access to UGA IT resources and information systems; 2) assist in the planning, development, organization and delivery of training events/programs; and 3) make recommendations for IT solutions and implementation strategies appropriate for meeting the goals and objectives of projects, grants and/or other initiatives. Percentage of time 15 Duties/Responsibilities Support of conference events and perform additional duties as assigned. Percentage of time 10 Duties/Responsibilities Actively participate in and contribute to IT planning and management efforts. Percentage of time 5

Contact Information

Recruitment Contact Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name Jason Conklin Recruitment Contact Email [e-mail] Recruitment Contact Phone

Posting Specific Questions

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Applicant Documents

Required Documents

Resume/CV

Cover Letter

List of References with Contact Information

Optional Documents