IT Client Delivery Leader - Remote (South Region)

Surgery Partners, Inc; Brentwood (TN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account

Life Insurance

PTO

401(k) retirement plan

Job summary

Surgery Partners, Inc. is seeking an IT Client Delivery Leader to serve as the primary IT advocate for divisions and markets, aligning IT services with enterprise standards across hospitals, ambulatory surgery centers, and physician practices.

Responsibilities include divisional advocacy, relationship management, demand intake, budget guidance, service delivery oversight, risk and compliance alignment, and proactive change enablement. Travel up to 50% may be required.

Qualifications

• Bachelor’s degree in information technology, healthcare administration, business administration, or related field.
• Typically 5+ years in IT leadership or healthcare technology operations.
• Experience with HIPAA, security, and regulatory compliance.
• Ability to travel up to 50%.

Responsibilities

• Divisional IT Advocacy: Represent divisional priorities in enterprise IT planning and execution.
• Executive Relationship Management: Build trusted relationships with division leaders to translate business needs into IT requirements.
• Demand Intake and Prioritization: Guide divisional IT demand, prioritize work with corporate leaders.
• Budgets and IT Costs: Assist with IT budgets and spending decisions to enable cost-effective solutions.
• Service Delivery Oversight: Monitor IT performance and coordinate with teams to drive resolution.
• Project and Initiative Alignment: Ensure initiatives are scoped, communicated, and delivered effectively.
• Risk, Compliance, and Cybersecurity Alignment: Promote HIPAA/compliance and IT risk remediation actions.
• Communication and Change Enablement: Communicate IT changes and support adoption of new solutions.
• Issue Escalation and Resolution: Act as senior coordinator for high-impact IT issues.
• Continuous Improvement: Identify opportunities to improve IT service value and consistency.

Skills

IT leadership

Relationship mgmt

Healthcare IT

Communication skills

Strategic thinking

Education

Bachelor’s degree in IT/healthcare or related field

Job description

Accessibility Note

Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact [e-mail]

The IT Client Delivery Leader is the primary IT advocate and strategic relationship leader for assigned divisions/markets within Surgery Partners. This role serves as the connective point between divisional leadership, facility operators, clinical and business stakeholders, local IT resources, corporate IT teams, vendors, and enterprise shared services. The position is accountable for ensuring that IT services, projects, support models, cybersecurity expectations, and technology roadmaps are aligned with divisional priorities and enterprise standards. The IT Client Delivery Leader translates business needs into actionable IT demands, advocates for the division within enterprise IT planning and prioritization processes, and ensures technology delivery supports safe, efficient, compliant, and scalable healthcare operations across hospitals, ambulatory surgery centers, physician practices, and related care settings.

Key Responsibilities

Divisional IT Advocacy

Serve as the primary IT advocate for assigned divisional leadership, ensuring divisional priorities, operational/clinical needs, risks, and service concerns are represented in enterprise IT planning, governance, prioritization, and execution.

Executive Relationship Management

Build trusted working relationships with division presidents, market leaders, facility executives, clinical operators, physician practice leaders, and shared-service stakeholders to understand business objectives and translate them into IT needs.

Demand Intake and Prioritization

Assist with and guide divisional IT demand, including operational requests, project needs, technology gaps, service issues, regulatory concerns, and growth-related requirements; partner with corporate IT leaders to prioritize work against enterprise capacity and risk.

Budgets and IT Costs

Assist with the development of IT budgets and guide IT spending decisions. Recommend and explain technology as needed to enable standardized, cost effective and functionally suitable solutions.

Service Delivery Oversight

Monitor IT service performance for the assigned division, identify recurring issues or service gaps, elevate barriers, and coordinate with infrastructure, applications, cybersecurity, service desk, field services, data, and vendor teams to drive resolution.

Project and Initiative Alignment

Partner with project managers, solution owners, technical teams, and divisional stakeholders to ensure IT initiatives are appropriately scoped, communicated, sequenced, adopted, and delivered in support of divisional and enterprise objectives.

Risk, Compliance, and Cybersecurity Alignment

Promote adherence to corporate IT standards, cybersecurity controls, HIPAA requirements, audit expectations, and healthcare regulatory obligations while helping divisional leaders understand technology risk and required remediation actions. Help drive coordination and response from site tasks for the assigned division.

Communication and Change Enablement

Provide clear, timely communication to divisional stakeholders regarding IT changes, outages, projects, standards, support processes, and technology decisions; support adoption of new solutions through stakeholder engagement, readiness planning, and feedback loops.

Issue Escalation and Resolution

Act as a senior point of coordination for complex or high-impact IT issues affecting divisional operations, ensuring appropriate ownership, follow-through, executive visibility, and closure.

Continuous Improvement

Identify opportunities to improve IT service consistency, responsiveness, standardization, transparency, and business value across the division and across the broader three-division operating model.

Overall, the goal of the IT Client Delivery Leader is to ensure each division has a clear, accountable IT partner who understands its operational priorities, advocates for its needs, connects it effectively to enterprise IT capabilities and processes, and helps deliver secure, reliable, and value-driven technology services.

Education And Experience Requirement Of The IT CDL

Education

• Bachelor’s degree in information technology, healthcare administration, business administration, or related field, or comparable work experience.

IT & Healthcare Experience

• Proven experience, typically 5+ years, in IT leadership, client delivery, relationship management, healthcare technology operations, or related roles.
• In-depth understanding of IT service delivery, demand management, incident escalation, project delivery, change management, governance, and continuous improvement practices.
• Prior healthcare operations or healthcare IT experience related to hospitals, ambulatory surgery centers, physician practices, or other care delivery environments is strongly preferred.
• Working knowledge of healthcare regulatory, privacy, security, audit, and compliance expectations, including HIPAA and applicable corporate governance standards.

Travel

• Ability to travel as needed to support divisional leadership, facility engagement, critical initiatives, escalations, projects and operational reviews; estimated travel up to 50%.

General Experience And Skills

• Ability to work in a self-directed manner with minimal supervision to accomplish the task
• Ability to think strategically and take decisive action tactically
• Strong verbal, written and presentation skills
• Strong negotiation and conflict resolution skills
• Excellent organizational skills and attention to detail
• Ability to work independently or in collaboration with multi-disciplinary teams
• Ability to manage frequent interruptions that result in having to re-evaluate priorities
• Ability to adapt to changing client needs and evolving technology landscapes
• Exceptional problem-solving and critical-thinking abilities
• Possesses strong business acumen and the ability to communicate effectively with executives, operators, clinicians, technical teams, and vendors.
• Ability to function efficiently in stressful work environments
• Maintains regular attendance habits, follows directions, takes initiative

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

• If you are viewing this role on a job board such as Indeed.com or LinkedIn, please know that pay bands are auto assigned and may not reflect the true pay band within the organization.

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Surgery Partners conducts pre-employment screenings including but not limited to criminal background checks and drug testing.