IT Business Systems Manager

Prime Hospitality Group; Indianapolis (IN); On-site; USD 85,000 - 115,000; Full time

Job summary

Prime Hospitality Group is seeking a hands-on Business Systems Manager to own day-to-day configuration, administration, and support of Aloha, Restaurant 365, and Paylocity across all locations in Indianapolis.

You will work with the finance team and technology partners to keep data accurate and reporting reliable, ensuring smooth operations during openings and ongoing system maintenance.

Qualifications

• 3–7 years hands-on experience in Aloha and/or Restaurant365
• Technical comfort navigating POS back-office tools, ERP reporting, and HRIS basics
• Detail-oriented in a multi-location environment where data accuracy matters

Responsibilities

• Own Aloha menu, pricing, and modifier setup across all locations
• Maintain R365 chart of accounts, GL mapping, and reporting configuration
• Troubleshoot day-to-day issues across POS, ERP, and HRIS systems
• Support openings by standing up POS, network, and system access
• Build dashboards for labor cost, COGS, and inventory reporting
• Coordinate with MSP and POS reseller; escalate issues to resolution
• Ensure PCI-DSS compliance and maintain inventories across locations

Skills

Aloha knowledge

Restaurant365 knowledge

Analytical thinking

Communicator

Attention to detail

Education

Business/Information Systems degree (preferred)

Hospitality degree (optional)

Tools

Aloha

Restaurant 365

Job description

Business Systems Manager

Indianapolis,IN |Full-Time |

ABOUT PRIME HOSPITALITY GROUP

Established in 2017, Prime Hospitality Group started with five Ruth's Chris Steak House restaurants and swiftly grew to become the largest franchise group of the global brand, with twelve current locations. In recent years, we have expanded to additional food and beverage concepts as well as into the hotel hospitality space, creating a thriving collection of exciting service-oriented brands.

As a committed employer, we seek dedicated team members and empower them to achieve their goals. With passion and values to guide our team, we work tirelessly to provide unparalleled hospitality and outstanding experiences. At PHG we are proud of our agile and committed culture, which has led PHG to be selected as one of the “Great Places to Work” in Indiana in 2024.

THE OPPORTUNITY

Prime Hospitality Group is hiring a Business Systems Manager to own the day-to-day configuration, administration, and support of our core operating systems — Aloha, Restaurant 365, and Paylocity — across all restaurant and hotel locations.

This is a hands-on, execution-focused role. You'll be the person who keeps menus, pricing, integrations, and reporting running correctly across a fast-growing, multi-location organization, working closely with our finance team and outside technology partners to keep everything connected and reliable.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• Aloha (POS): Building and updating menu items, modifiers, and pricing inside Aloha Manager or Aloha Configuration Center. Setting up sales categories correctly so reporting tools read the data cleanly. Rolling out database updates to individual stores or groups of stores. Managing item names, PLUs, and timing tables.
• Restaurant 365 (R365): Maintaining the chart of accounts and GL mapping, keeping the Aloha-to-R365 data flow clean, and building reports for labor cost, COGS, and inventory tracking.
• Paylocity (HRIS): Basic administration and data integrity between HR/payroll and the other systems.

If you've configured a POS system, managed a multi-location menu rollout, or done GL/reporting setup in a restaurant ERP, you already have the right background for this role.

CORE RESPONSIBILITIES

Day-to-Day System

Configuration & Support

• Own Aloha menu, pricing, and modifier setup across all locations
• Maintain R365 chart of accounts, GL mapping, and reporting configuration
• Troubleshoot day-to-day issues across POS, ERP, and HRIS systems
• Support new restaurant and hotel openings by standing up POS, network, and system access

Reporting & Data Accuracy

• Build and maintain dashboards for labor cost, COGS, and guest sentiment
• Ensure sales categories and data structures are clean and consistent for accurate reporting

Vendor & Support

Coordination

• Serve as the day-to-day point of contact for our managed service provider and POS reseller
• Escalate and track issues through to resolution
• Flag when hardware, integrations, or licensing need attention

Basic Compliance Support

• Follow PCI-DSS and data-handling requirements as part of standard system administration
• Keep hardware and software inventories current across locations

THE IDEAL CANDIDATE

• Experience: 3–7 years working directly in Aloha and/or Restaurant 365 (or a comparable multi-location POS/ERP environment) – hands‑on configuration experience matters far more than years of management experience
• Technical Comfort: Confident navigating POS back‑office tools, ERP reporting, and basic HRIS administration
• Detail‑Oriented: Comfortable owning structured data across a multi‑location environment where a pricing or configuration error affects real transactions
• Communicator: Able to explain a system issue clearly to a restaurant GM or hotel manager who isn't technical
• Education: Relevant experience is valued as much as formal education; a degree in business, hospitality, or information systems is a plus but not required

WHY PRIME HOSPITALITY GROUP?

At PHG, we don't just provide "support"; we provide "hospitality" to our own team members. You'll be joining a "Great Place to Work" award‑winning culture that values agility, dedication, and excellence. We are looking for someone who takes pride in keeping the systems running smoothly behind the scenes of an exceptional guest experience.

Our Perks and Benefits: PHG is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up‑to‑date offerings, visit primehg.com.

Work Authorization: Authorized to work in the United States of America.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Prime Hospitality Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Prime Hospitality Group is a curated collection of brands — spanning upscale restaurants, bars, and hotels. PHG is a family‑owned business founded and led by husband-and‑wife entrepreneurs, Ryan and Kristy Rans. As passionate service experts, Kristy and Ryan are committed to delivering best‑in‑class hospitality and creating an inspiring work culture. Through their leadership and dedication, PHG is an environment that fosters professional growth and continually challenges its team to reach their full potential. Every PHG team member is guided by the company’s five core values; demand for excellence, passion for hospitality, hunger to grow, unwavering commitment, and desire to win. In addition to their stellar service caliber, PHG stays on the cutting edge of technology and strives for greater sustainability. As Prime Hospitality Group continues to grow, the team stays fresh in its approach and remains dedicated to maintaining impeccable standards when it comes to quality.