IT Business Systems Analyst - Senior

One Call; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Join a leading healthcare company as a Business Systems Analyst, where you will collaborate with various teams to define and implement product changes. This role requires strong analytical skills and a commitment to delivering value through effective documentation and testing processes. Enjoy the flexibility of remote work while making a positive impact on the lives of injured workers.

Benefits

Remote Work

Generous Time Off

Comprehensive Benefits

Supportive Services

Qualifications

• 6+ years of relevant systems analysis experience for senior roles.
• Proficiency in solution design and requirements gathering.

Responsibilities

• Facilitate meetings to document business needs and requirements.
• Create documentation such as user stories and test plans.
• Perform system testing and coordinate acceptance testing with QA.

Skills

Communication

Analytical

Decision-making

Interpersonal

Education

Bachelor’s or master’s degree in computer science, information systems, or related field

Tools

Office tools

Job description

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Join Our Team and Make a Difference!

Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or playing a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together, we can positively impact the lives of the injured workers we serve and help them return to what matters most in life.

Salary Range

This compensation range considers various factors, including skill set, experience, training, licensure, certifications, and organizational needs. The estimated range is not adjusted for geographic location. Typically, hires are not at the top of the range, as compensation depends on individual circumstances.

What We Provide in Return for Your Commitment to Our Mission

• Remote Work: We are a remote-first company, offering flexibility to work from home.
• Generous Time Off: Besides 8 company holidays and 2 personal days annually, colleagues receive at least 18 days of paid time off.
• Comprehensive Benefits: Medical, dental, vision, pet insurance; 401(k) matching; company-paid life insurance; and disability coverage.
• Supportive Services: Programs like free counseling, financial services, and financial assistance during hardships through the One Call Foundation.

Job Summary

The Business Systems Analyst collaborates with Product Owners, Business Analysts, and Development teams to define, build, test, and deploy product changes that deliver value. They serve as a functional expert on product systems, ensuring clear documentation of expected behaviors.

Essential Duties & Responsibilities

• Facilitate meetings to identify and document business needs, procedures, data requirements, security, and formatting needs.
• Ensure understanding of product users and consumers to build valuable products.
• Act as a subject matter expert for development by external partners.
• Create documentation such as user stories, process maps, business rules, requirements, use cases, and test plans.
• Manage documentation processes to support agile development and deliver value frequently.
• Perform system testing and demos to verify product changes meet criteria.
• Coordinate acceptance testing with QA and user groups for major updates.
• Apply IT methodologies and SDLC frameworks like Waterfall and Agile.
• Conduct research and analysis to support business operations and technical requirements.
• Design and recommend improvements to business processes for greater efficiency.

Educational and Experience Requirements

• Bachelor’s or master’s degree in computer science, information systems, or related field.
• Relevant systems analysis experience, typically 6+ years for senior roles.

Essential Knowledge, Skills & Abilities

• Knowledge of One Call’s products and the claims management industry.
• Understanding of SDLC methodologies and industry standards like Six Sigma, LEAN.
• Proficiency in solution design, requirements gathering, and office tools.
• Strong communication, analytical, decision-making, and interpersonal skills.
• Ability to influence, estimate effort, work independently or in teams, and align with company values.

Physical/Mental Demands & Work Environment

• This is a remote position requiring setup of a home office.
• The role is sedentary, involving computer work, data assessment, and communication.
• Must be able to focus, learn new tasks, handle moderate stress, and manage multiple priorities.

Note: Job descriptions may evolve with business needs. One Call reserves the right to modify duties as necessary.

Senior IT Business Systems Analyst

This advanced role involves developing complex solutions, leading projects, mentoring, and working with minimal supervision. Typically requires 6+ years of experience, including leading large projects.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Hospitals and Health Care