IT Business Systems Analyst

Manulife Insurance Malaysia; Boston (MA); Hybrid; USD 90,000 - 167,000; Full time

Benefits offered by this job

Flexible work environment

Well-being and inclusion initiatives

Job summary

John Hancock Insurance Technology is seeking an experienced Business Systems Analyst to join a team that shapes technology solutions for New Business and Underwriting platforms. You will elicit requirements, analyze workflows, and collaborate with Engineering to implement scalable processes that align with business goals.

You will translate complex needs into epics and user stories, facilitate design sessions, and define acceptance criteria and test plans.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 5+ years of experience in business systems analysis or a related field
• Strong written and verbal communication with technical and non-technical stakeholders
• Ability to translate complex requirements into clear technical specifications
• Experience with leading process or program execution and collaborating across teams
• Familiarity with AI-enabled analysis tools for requirements elicitation and testing support

Responsibilities

• Elicit, interpret, and document business, functional, and user requirements
• Research and document workflow opportunities and issues
• Analyze information, develop solutions, and recommend approaches aligned with business needs
• Coordinate process changes, system enhancements, and product implementations
• Create detailed system maps showing data flows and interactions
• Translate requirements into epics, features, and user stories
• Lead design sessions with stakeholders
• Develop acceptance criteria and testing frameworks
• Support translation of stories into test conditions and expected results

Skills

Analytical thinking

Written communication

Verbal communication

Stakeholder management

Team collaboration

Decision making

Lead role in execution

AI-enabled analysis tools

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

AI tools

Agile tooling

Job description

The successful candidate will join the John Hancock Insurance Technology team and contribute to solutions supporting New Business and Underwriting platforms and processes. In this role, you will research and analyze improvement opportunities, assess workflows, develop recommendations, and support the implementation of technology solutions that address business needs.You will play an important role in shaping the organization’s technology landscape and helping ensure that systems and solutions align with business strategies.Position Responsibilities:Requirements Elicitation and Documentation: Gather, interpret, and document business, functional, and user requirements.Workflow Analysis: Research and document opportunities and issues involving workflows, procedures, and business processes.Solution Development: Analyze information, develop creative solutions, and recommend approaches aligned with business needs and industry best practices.Process Implementation: Coordinate process changes, system enhancements, and product implementations, including the development of test plans that support successful delivery.System Mapping: Collaborate with Engineering and Architecture teams to create detailed system maps illustrating data flows, processes, dependencies, and interactions across current and proposed systems.User Story Development: Translate business and user requirements into epics, features, and user stories.Design Facilitation: Facilitate collaborative design sessions with project implementation teams and relevant stakeholders.Acceptance Criteria Development: Establish acceptance criteria, testing frameworks, and standards used to evaluate completed solutions.Test Case Evaluation: Support the translation of user stories and use cases into test conditions and expected results for product, performance, and user acceptance testing.Required Qualifications:Bachelor’s degree Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant practical experience.5 or more years of experience in business systems analysis or a related field.Demonstrated analytical, critical-thinking, and problem-solving skills.Strong written and verbal communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.Ability to work collaboratively and contribute effectively within a team environment.Experience translating complex business requirements into clear technical or functional specifications.Ability to provide professional advice, make informed decisions within the scope of the role, and take a lead role in process or program execution.Demonstrated ability to manage multiple priorities and projects in a changing environment.Experience using AI-enabled tools to support business analysis activities, such as requirements elicitation, documentation, analysis, process modelling, stakeholder communication, and testing support.Preferred Qualifications:In-depth knowledge of business analysis principles, methodologies, and technology systems.Experience working within the life insurance industry.Strong understanding of Agile methodologies and product management principles.Knowledge of system design, systems analysis, and user-testing best practices.Experience applying business analysis tools and techniques.Ability to build collaborative relationships with stakeholders across a range of functions and organizational levels.Familiarity with enterprise-level systems and applications.A growth-oriented mindset, including a willingness to respectfully challenge established approaches, experiment with new ideas, remain open-minded, and adapt to change.Relevant professional certification, such as Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA).When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.The role being advertised is an existing vacancy.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .Referenced Salary LocationBoston, MassachusettsWorking ArrangementHybridSalary range is expected to be between$90,160.00 USD - $167,440.00 USDEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-VerifyCompany: John Hancock Life Insurance Company (U.S.A.)