IT Business Support Specialist

FHLB Des Moines; Largo (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401K with company match

Employee stock purchase plan

Tuition assistance

Job summary

CONMED is seeking an IT Business Support Specialist to provide technical leadership and serve as liaison between IT and Largo Operations. The role supports manufacturing systems, deployments, and upgrades, ensuring IT standards and regulatory compliance across operations.

Responsibilities include problem analysis, interface development, and cross-functional collaboration with operators, engineers, and factory leadership to restore service quickly and implement durable IT solutions.

Qualifications

• Bachelor’s degree; or Associate’s degree with 5-8 years of related experience.
• With Bachelor’s degree, 3+ years of related IT Help Desk and/or desktop support experience; 5+ years preferred.

Responsibilities

• Serve as the primary IT liaison for Largo Manufacturing, collaborating with operators, engineers, and factory leadership.
• Develop and maintain complex technical interfaces between IT systems and equipment (MES, SCADA, PLCs).
• Troubleshoot and resolve complex hardware, software, and network issues.
• Lead IT pilots and deployments aligned with manufacturing needs and IT standards.

Skills

Strong troubleshooting

Technical liaison

Communications

Project coordination

Education

Bachelor’s degree

Associate’s degree with 5-8 years experience

Tools

MCSA

CompTIA A+

PMP

Job description

The IT Business Support Specialist will provide technical leadership, support, and resolve problems of a comprehensive and complex nature. This role serves as a strategic liaison between the IT department and other business units within Largo Operations, ensuring that Business projects and services align with the IT standards and regulatory compliance. This role is responsible for ensuring seamless integration and performance of IT systems that support front-line manufacturing activities.The individual will leverage deep technical expertise to troubleshoot complex system issues, recommend and implement IT solutions, and bridge the gap between operational users (e.g. operators, engineers, factory managers, etc.) and backend IT infrastructure. Assists non-IT personnel/departments in formulating requests or proposals and in determining information system needs assessments. Provides leadership and guidance to non-IT staff on technical solutions for Operations related equipment interfaces. This role will also assist with project/initiatives and the implementation/deployment of IT solutions. Utilizes advanced technical knowledge to plan and lead the implementation of technical IT solutions within the business.Key Duties and Responsibilities:Serve as the primary IT liaison for Largo Manufacturing, collaborating closely with production operators, engineers, and factory leadership to support system releases, upgrades, and new application deployments that impact manufacturing operations.Document technical solutions/processes regarding upgrades, equipment setups, etc.Take ownership of carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.Interface with business units to understand their technical needs and requirements. Existing manufacturing operational systems include Oracle, Leading to Lean (L2L), MP2, CIMNET, etc.Develop and maintain complex technical interfaces between IT systems and technical equipment. (e.g., MES, SCADA, PLCs)To create, maintain and publish relevant support documentation for the transition of new technology, applications, etc.Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.Understand the Technical debt associated with your area and continually work to reduce/eliminate/mitigate as such.Participate in or lead technology pilots and deployments, ensuring alignment with both local manufacturing needs and corporate IT standards.Act as a key contributor or lead on cross-functional projects involving IT infrastructure, digital transformation, or automation initiatives at the Largo site.Serves as a primary project member on technology projects with large scope and impact; may lead and integrate the work of other staff.Work with 3rd party relationships in areas of assigned coverage documenting direction and project work as neededEnsure Business solutions are in compliance with IT standards and regulatory requirements.In addition to the main responsibilities listed above, the manager may use discretion to add further duties and tasks based on the business needs which are not explicitly listed above.Required ExperienceBachelor’s degree; or Associate’s degree with 5-8 years of related experienceWith Bachelor’s degree, 3+ years of related experience in IT Help Desk and/or desktop support or IT Business partner role, 5+ years strongly preferredPreferred ExperienceExperience supporting both domestic and international users in a global organization.Experience with FDA CFR Part 11 validation and SOXWindows Certifications – MCSA, CompTIA A+ or other related desktop certifications.PMP certificationKnowledge Requirements:Strong knowledge of desktop hardware, diagnosing problems and ability to use diagnostic tools.Infrastructure and network understanding and troubleshooting.Strong communication skills to effectively interface with both technical and non-technical stakeholders.Experience supporting users in a global organizationAbility to provide leadership and functional direction to other technical support staffAbility to analyze and resolve moderately complex computer and network problems.Strong background in IT and Operations related technical supportAbility to translate business requirements into technological solutions.Project Management experienceThis position is not eligible for employer-visa sponsorshipThis job posting is anticipated to close on September 10, 2026. We may, however, extend this time period, in which case the posting will remain available on careers.conmed.com. Please submit your application as soon as possible as we will be reviewing applications on a rolling basis as we receive them.Benefits:CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.Competitive compensationExcellent healthcare including medical, dental, vision and prescription coverageShort & long term disability plus life insurance- cost paid fully by CONMEDRetirement Savings Plan (401K)- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay periodEmployee Stock Purchase Plan- allows stock purchases at discounted priceTuition assistance for undergraduate and graduate level coursesKnow someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.