IT Business Solutions Analyst - Managed Services & Vendor Platforms

Aleron Group - Acara Solutions, Broadleaf Results, Lume Strategies, TalentRise, Viaduct; Buffalo (NY); On-site; USD 99,000 - 115,000; Full time

Job summary

A leading staffing solutions company is seeking a Director of Recruiting to drive client engagement and manage VMS implementations. This role demands strong client-facing skills and a knack for problem-solving in dynamic environments. With a competitive salary and a robust benefits package, this is an excellent opportunity in Buffalo.

Benefits

Full benefits package

Flexible work options

Qualifications

• Strong client-facing skills to manage relationships and resolve issues.
• Ability to lead VMS implementation and act as subject matter expert.
• Experience in collaborating with stakeholders to align with operational goals.

Responsibilities

• Collaborate with internal teams and stakeholders to define system solutions.
• Lead and manage VMS implementations within MSP programs.
• Monitor system performance and ensure compliance with standards.

Skills

Client Engagement

Problem Solving

Negotiation

Communication

Job description

Direct message the job poster from Aleron Group - Acara Solutions, Broadleaf Results, Lume Strategies, TalentRise, Viaduct

Director of Recruiting at Acara Solutions

What Aleron has to offer:

• Full benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401(k)
• *Pay: $99,000 - $115,000
• Flexible work options available

Job Summary:

The IT Business Solutions Analyst supports and configures enterprise IT systems, including major contingent labor VMS platforms (e.g., Elevate, Beeline, SAP Fieldglass, Workday VNDLY), internal timekeeping tools, and related staffing and recruiting solutions. This role works closely with internal teams, clients, and vendors to understand business needs, translate requirements into functional specifications, and leads the implementation and optimization of system solutions—particularly within the context of MSP and VMS programs.

Essential Duties and Responsibilities:

Client Engagement & Relationship Management

• Collaborate with internal stakeholders, clients, and prospects to understand business processes and identify system solutions that meet operational and strategic goals.
• Present MSP/VMS implementation plans during the sales process, articulating value, timelines, and technical approaches to prospective clients. Review and contribute technical responses to RFPs and/or prospect Q&A.
• Demonstrate strong client-facing skills: manage relationships, troubleshoot and resolve issues, and foster long-term partnerships.
• Navigate and de-escalate challenges with demanding clients or vendors, using effective communication, negotiation, and problem-solving skills.

MSP/VMS Implementation & Subject Matter Expertise

• Lead and manage the implementation of Vendor Management Systems (VMS) within Managed Service Provider (MSP) programs, ensuring alignment with business objectives and client requirements.
• Operate as a subject matter expert (SME) for VMS-related issue resolution, liaise with VMS partners, advise on platform-specific nuances, best practices, and practical solutions to MSP program challenges.
• Ensure third-party vendors meet all compliance and audit (e.g., SOC) requirements and support internal data privacy and security policies.

Business Analysis & Functional Design

• Translate business needs into detailed functional specifications, defining system behavior, data flows, and integration points.
• Identify opportunities for process improvement and recommend system enhancements, including the use of automation and AI technologies.
• Maintain awareness of industry trends, compliance standards (e.g., GDPR), and emerging technologies to inform system strategy.

System Configuration & Integration

• Design and configure systems in alignment with functional specifications and industry best practices.
• Ensure all system integrations are tested, documented, monitored, and maintained for operational continuity.
• Work closely with internal teams and third-party technical resources to ensure accurate development and deployment of system solutions.

Testing & Quality Assurance

• Drive and coordinate User Acceptance Testing (UAT): develop test scripts, oversee test execution, document results, and ensure readiness for production.
• Conduct unit, integration, and UAT testing to validate system functionality and compliance with business requirements.

Technical Operations & Support

• Monitor and maintain system integrations and performance metrics, identifying issues and ensuring optimal operation.
• Provide post-implementation support, including issue resolution, change management, and system optimization.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  Staffing and Recruiting

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