IT Business Relationship Manager

United Site Services; Meridian (ID); On-site; USD 144,000 - 216,000; Full time

Benefits offered by this job

401(k) with employer match

Health benefits

Paid Time Off

Job summary

United Site Services is seeking an IT Business Relationship Manager to partner with Sales & Marketing, driving digital transformation and revenue growth. The role emphasizes Salesforce expertise across Sales Cloud, Revenue Cloud, CPQ, and Data Cloud, with strong stakeholder engagement and solution delivery responsibilities.

The ideal candidate will map processes, optimize incentive systems (Xactly), and align CRM with marketing automation to boost ROI and campaign attribution.

Qualifications

• Minimum: 4 Year / Bachelor's Degree in business, IT, or related field.
• 5–8 years IT business partnership or enterprise applications support for Sales and Marketing.
• Strong Salesforce and data analytics capabilities.

Responsibilities

• Serve as IT liaison for Sales & Marketing, aligning objectives with technology strategy.
• Lead technology roadmap planning and delivery with stakeholders and architects.
• Manage sales incentive systems (e.g., Xactly) and ensure alignment with compensation plans.
• Integrate CRM to marketing automation and SEO to support campaigns.
• Improve lead-to-cash, quoting, and marketing workflows for scalability.

Skills

Salesforce Sales Cloud

Revenue Cloud

CPQ

Data Cloud

AgentForce

Marketing Automation

Xactly

Process mapping

Lead-to-cash

SEO platforms

Campaign ROI analysis

CRM data management

Stakeholder management

AI-driven marketing analytics

Cross-platform integration

Education

Bachelor's Degree in business, Information Technology, or related field

Tools

Xactly

Salesforce platforms

SEO tools

Job description

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The IT Business Relationship Manager (BRM) – Sales & Marketing serves as a strategic and hands-on technology partner to Sales and Marketing leadership. This role bridges business goals and IT capabilities, enabling digital transformation, data-driven decision-making, and revenue growth. The ideal candidate combines deep expertise in Salesforce Sales and Marketing platforms with strong business acumen and stakeholder engagement skills.

Essential Functions

• Strategic Partnership: Serve as the primary IT liaison for Sales and Marketing, ensuring alignment between business objectives, technology strategy, and revenue goals. Act as the trusted technical advisor and single point of contact for Sales & Marketing leaders
• Understand Sales & Marketing strategies, processes, and challenges to proactively identify technology solutions that drive business value
• Salesforce Expertise: Act as a subject matter expert across Salesforce Sales Cloud, Revenue Cloud, CPQ, Data Cloud, AgentForce, and Marketing Automation solutions.
• Solution Delivery: Lead technology roadmap planning, prioritization, and delivery in collaboration with business leaders, product owners, and solution architects.
• Sales Incentive Systems: Manage and optimize sales incentive and SPIFF systems (e.g., Xactly), ensuring accurate alignment with compensation plans and sales performance metrics.
• Digital Marketing Enablement: Integrate CRM, marketing automation, and SEO platforms to support targeted campaigns and improve conversion analytics.
• Data & Insights: Partner with marketing teams to enhance ROI measurement, campaign attribution, and customer engagement analytics.
• Process Optimization: Drive continuous improvement across lead-to-cash, quoting, and marketing workflows to ensure scalability and operational efficiency.
• Innovation & Automation: Identify and deliver automation, data quality, and analytics opportunities that unlock system-driven insights and productivity.

Qualifications

Education Level

Minimum: 4 Year / Bachelors Degree in business, Information Technology, or related field.

Experience

Minimum Years of Experience: 5

Maximum Years Of Experience: 8

Comments: in IT business partnership or enterprise applications management supporting Sales and Marketing

Additional Knowledge, Skills, And Abilities

• Deep hands-on expertise with Salesforce Sales Cloud, Revenue Cloud, CPQ, Data Cloud, and AgentForce.
• Experience is process mapping building Process flow Diagrams.
• Experience with sales incentive management platforms such as Xactly.
• Solid understanding of digital marketing technologies, SEO, and campaign ROI analysis.
• Familiarity with lead-to-cash processes, CRM data management, and cross-platform integration.
• Excellent communication, analytical, and stakeholder management skills.
• Experience supporting route-based or rental services preferred.
• Experience with AI-driven marketing analytics, route optimization, or predictive sales insights.
• Customer Data Platforms (CDP), and web analytics dashboards.

Physical Requirements

Demand

Sit while answering phones or reply to emails

Frequency

Frequent

Use hands and fingers to handle, control or feel objects tools or controls

Frequent

Repeat the same movements when entering data

Frequent

See details of objects that are less than a few feet away

Occasional

Speak clearly so listeners can understand

Frequent

Understand the speech of another person

Frequent

Focus on one source of sound and ignore others

Occasional

Hear sounds and recognize the difference between them

Occasional

See differences between colors, shades and brightness

Occasional

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range

$143,900.00 – $215,800.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I‑9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.