IT Business Relationship Director

Advocate Health Care

Charlotte (NC)

On-site

USD 94,000 - 141,000

Full time

43 hours ago

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Benefits offered by this job

Health benefits

Retirement plan

Career development

Job summary

Advocate Health is seeking an IT strategy leader to drive business/IT alignment, strategy development, and program governance. The role partners with IT leadership and clinical/operational teams to guide governance, roadmaps, and cost visibility while delivering measurable business value.

You will aggregate IT demand, prioritize programs, and manage communications with executive leadership, ensuring technology-enabled strategies translate into improved patient outcomes and operational excellence.

Qualifications

Bachelor's Degree in Information Technology or related field.
Typically requires 7 years of experience evaluating internal information systems and interfacing between operational and technical teams.
Strong ability to influence and direct work teams.

Responsibilities

Collaborates with clinical or operational leadership to identify IT opportunities for improving care delivery.
Leads projects with notable risk and complexity and plans execution.
Builds partnerships across IT and operations to align on strategy and value delivery.
Shapes and communicates IT strategy to executives and business units.
Develops ROI-based value propositions for clients and prioritizes initiatives.

Skills

Strategic thinking

Leadership

Communication

Project management

Relationship management

Business-IT alignment

Education

Bachelor's Degree in IT or related field

Job description

Department: 12202 Enterprise Corporate - Partnerships Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday through Friday with some travel required for implementation efforts. Pay Range: $68.20 - $102.30 Job Description Summary: Serves as the IT strategic leader for the purpose of business/IT strategy development which includes but not limited to solution discovery, service management, risk management and relationship management. Proactively provides executive updates, shares knowledge of technology risk, roadmaps, and programs. Help aggregate IT business demand, prioritization of programs or projects and includes cost visibility. Facilitates clear agreements and effective communications between clients and IT. Partners with the executive to evaluate the benefits of IT initiatives and priorities. Serves as a partner to Information Technology (IT) leadership and various business units in the integration of new systems and enhancement of existing systems and/or processes. Contributes to the development of area business plans, including business and production metrics to meet objectives.

Major Responsibilities

Collaborates with clinical or operational leadership to discover strategic opportunities where information technology and innovation can significantly improve the delivery of health care.
Works with IT leadership and business units to develop and understand the business case and business requirements to solve for technology related business problems.
Anticipates business and regulatory issues; recommends product, process or service improvements.
Leads projects with notable risk and complexity and develops the strategy for project execution.
Builds highly effective partnerships, and resolves all relationship issues between IT and operations, and senior leadership.
Assists in business relationship management, business strategy and planning, portfolio/demand management as needed.
Solves unique problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions.
Establish and maintain contacts at the highest level of decision-making authority within client organizations.
Shapes, manages, prioritizes and constructs unique, compelling value proposition that is ROI/performance-based for each client that improves patient outcomes, solves their pain points and is based upon Advocate Aurora Health’s unique competitive advantages and core competencies.
Maintains productive relationships with peers and management in IT and the business function.
Articulates business value and strategy and coordinates with all areas of the IT department to ensure technology is fully leveraged to achieve operational excellence.
Researches how other organizations in the market to achieve or exceed industry best practices in key performance metrics.
Construct and manage IT pipeline, highlighting key projects and resource allocation strategies, ensuring the status for each prospect is properly tracked and updated.
Participates in clinical, business, or operational strategy planning, so that IT can understand business strategies and to help leaders envision strategies that are technology-enabled.
Facilitates clear agreements and effective communications between the clinical, business, and operational team members and all IT team members.
Communicates to IT the current and future strategic directions and information needs of clinical and business operations and aligns it with IT’s strategic planning.
Partners with executives to evaluate the benefits if IT initiatives and prioritize those initiatives.
Analyzes initiatives, in the project portfolio, and identifies specific, measurable outcomes expected for each initiative.
Implements processes and tools to measure benefits associated with individual projects.
Impacts the direction and resource allocation for entire programs, projects or services while working within general functional policies and industry guidelines.

Licensure, Registration, and/or Certification Required

None Required.

Education Required

Bachelor's Degree in Information Technology or related field.

Experience Required

Typically requires 7 years of experience in evaluating internal information systems technical needs and functioning as the interface between operational and technical experts.

Knowledge, Skills & Abilities Required

Knowledge of leading-edge applications of information technology in health delivery Excellent written and oral communication skills Demonstrated strength as a strategic thinker with ability to understand the business direction and goals and their potential implications in terms of systems required to support them. Attention to detail in developing the associated functional requirements, risk assessments, cost estimates and plans and tracking the delivery of approved projects. Highly motivated self-starter capable of working largely on their own initiative to identify and address key opportunities and issues. Strong ability to exercise judgment and creativity in analyzing/solving unusual complex/ambiguous problems. Ability to be an effective team player, capable of playing both leadership and supportive roles, who recognizes that the IT portfolio attempts to optimize the response to a broad set of business needs, together with an assessment of business and technical risks, the short-term and long-term funding available, and the skills and capabilities of the IT organization. Knowledgeable leader; recognized expert in the integration within functional and business areas. Ability to influence and direct work teams. Strong mentoring and knowledge transfer capabilities.

Physical Requirements and Working Conditions

Position may require travel which may result in exposure to road and weather hazards. Exposed to normal office environment. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities.

Reshaping Access

What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it.

Transforming Care

We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: