IT Business Partner

Timken Company; Norton Shores (MI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Tuition reimbursement

Paid time off

Job summary

Rollon, part of Timken, seeks an IT Business Partner to align IT services with manufacturing needs in Norton Shores, MI. You will translate business requirements into IT solutions, coordinate ERP/D365 initiatives, and drive process improvements across global IT and local operations.

Responsibilities include managing stakeholder relationships, leading digital projects, and ensuring SOX/audit readiness while supporting production and office users.

Qualifications

• Knowledge of ERP and D365 in manufacturing environments.
• Experience in IT management within manufacturing or industrial settings.
• Strong stakeholder and project management skills.
• Hands-on user support for office and production users.
• Analytical problem-solving with process improvement focus.
• Understanding of manufacturing operations and compliance needs.
• Leadership across cross-functional teams and budgets.
• Bachelor's degree in IT/CS or related field; CISSP/PMP preferred.
• 5+ years in IT management, with at least 2 years in manufacturing.

Responsibilities

• Build relationships with business stakeholders and liaise with IT teams.
• Collect, analyze, and prioritize requirements; translate into specs.
• Identify opportunities to improve manufacturing processes via digital solutions (ERP, MES).
• Serve as internal D365 contact and coordinate issue resolution.
• Coordinate local project implementation, testing, and rollout at US locations.
• Support change management and user training for new systems.
• Research emerging technologies and plan IT investments.
• Provide IT training and day-to-day user support.
• Operate local service desk and assist escalation to IT teams.
• Support SOX IT controls and audits with required evidence.

Skills

ERP systems

D365

Stakeholder management

Project management

User support

Analytical skills

Manufacturing knowledge

Leadership

Education

Bachelor's degree in IT/CS or related field

CISSP or PMP certifications preferred

Tools

D365

ERP systems

IT governance

Job description

About Rollon

Rollon by Timken designs and manufactures high-performance linear components, actuators, and complete motion systems that power industrial innovation worldwide. With a strong focus on engineered-to-order solutions, we partner with customers to develop customized technologies that solve complex motion challenges and adapt to the evolving needs of modern industry.

Our vision is to be the world's leading linear motion provider for customized product solutions and digital services, committed to a demanding, innovative and sustainable approach. We are committed to continuous improvement, advanced engineering, and long-term partnerships that create measurable value.

Rollon solutions are trusted globally across industrial automation, aerospace, medical equipment, material handling, and other critical sectors where performance, efficiency, precision, and reliability are essential.

the IT Business Partner connects business functions with IT, translates operational needs into technology requirements, and coordinates digital initiatives to improve business processes, support manufacturing operations, and deliver measurable business value.

Role Summary

The IT Business Partner acts as the primary interface between business stakeholders and the IT organization. The role identifies business needs, supports process improvement, and translates requirements into effective IT solutions in collaboration with global IT teams. The position ensures that technology initiatives support local business priorities and manufacturing operations while remaining aligned with global IT strategy, standards, and governance. Moreover, the role ensures that IT services support users in their daily office and production activities and that required IT audit activities are completed.

Key Responsibilities

• Business Relationship Management: Build strong relationships with business stakeholders, understand their priorities and challenges, and act as the main liaison with local and global IT teams
• Demand & Requirements Management: Collect, analyze, and prioritize business requirements; translate operational needs into clear functional specifications and coordinate their evaluation with Global IT specialists
• Manufacturing & Process Improvement: Identify opportunities to improve manufacturing and business processes through digital solutions, including ERP, MES and smart manufacturing/Iot solution
• D365 Business Support: Act as the main internal D365 contact for business users, coordinate issue resolution with support Global IT teams, identify training needs, and facilitate requests for system enhancements and user access in line with established approval processes
• Project Coordination & Rollout: Work closely with Global Project Manager and Global IT specialists across Rollon and Timken to coordinate local project implementation, user testing, migration readiness, and system rollout at the US locations
• Change Management & Adoption: Support stakeholder communication, user training, and organizational readiness to ensure effective adoption of new systems and processes
• Technology Strategy: Research and evaluate emerging technologies, recommend upgrades, and plan future IT investments
• Training & Support: Provide IT training for staff, troubleshoot issues, and ensure smooth adoption of new systems
• Local Service Desk & User Support: Act as the local service desk, addressing the day-to-day IT needs of local office and production users, troubleshooting issues, and coordinating escalation to specialist IT teams when needed
• SOX & IT Audit Activities: Perform assigned SOX-related IT control activities and support internal and external IT audits by providing required evidence and completing assigned audit actions

Required Skills & Qualifications

• Technology Expertise: Understanding of enterprise applications, particularly ERP and D365, business process analysis, and the integration of IT manufacturing and business systems (smart manufacturing)
• Stakeholder & Project Management: Proven ability to engage business stakeholders, influence without direct authority, and coordinate cross‑functional initiatives in an international environment
• Hands‑on User Support: Ability to assist office and production users with day‑to‑day IT needs, troubleshoot common hardware, software, and access issues, and elevate complex requests to specialist IT teams
• Analytical Skills & problem solving: Strong ability to analyse business needs, identify improvement opportunities, and to address technical and operational challenges
• Industry Knowledge: Understanding of manufacturing operations, production workflows, and compliance requirements
• Leadership: Proven ability to manage cross teams, projects, and budgets
• Education: Bachelor's degree in IT, Computer Science, or related field; Microsoft and various other certifications (e.g., CISSP, PMP) preferred
• Experience: 5+ years in IT management, with at least 2 years in manufacturing or industrial environments

Compensation And Benefits

We offer a competitive compensation package that includes health, dental, vision, life, disability, legal services, pet insurance, 401(k) with a generous company match, paid time off (vacation, sick, paternity/maternity,10 paid holidays), tuition reimbursement.

All offers of employment are contingent upon the successful completion of a background check that includes: degree verification, criminal records check, medical and drug screen, professional references, prior employment verification.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next‑generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2025.

We have been recognized as one of America's Most Responsible Companies 6x by Newsweek and one of the World's Most Ethical Companies® 15x by Ethisphere.

Why Choose Timken?

• Over a century of knowledge and innovation
• A culture of top performance
• A global, diverse environment
• Products that contribute to a sustainable world
• A conviction to improve communities around us
• Competitive salary and benefits

Job Segment: Service Desk, ERP, Testing, Computer Science, Business Process, Customer Service, Technology, Management