IT Business Operations Analyst

Atrium Health; Charlotte (NC); Remote; USD 60,000 - 90,000; Full time

Job summary

Atrium Health is seeking an IT procurement analyst to support contract coordination and budgeting across the Enterprise Corporate IT Business Office. The role is fully remote within eligible states and involves working with Finance, IT procurement, and vendors to optimize licensing and spend.

Required are a Bachelor's degree and 2–4 years in CS/IT or business, with strong Excel and ERP skills. The position offers a 40-hour work week, daytime schedule, and remote flexibility.

Qualifications

• Typically 2–4 years of experience in Computer Science, Information Technology or Business Administration related field.
• Experience with large-scale automated material management systems and negotiating with major software suppliers.
• Proficient in Microsoft Office Suite and ERP systems.

Responsibilities

• Coordinate IT contracts with the Business requestor, Finance and Technology Services to develop terms from concept to execution.
• Assist in budgeting by gathering contracts/invoices and identifying cost savings opportunities.
• Support licensing, pricing, SLAs and vendor terms; maintain licensing reporting systems.
• Prepare and record annual IT investments for budgeting and planning processes.
• Collaborate with vendors and Accounts Payable to resolve invoice issues.

Skills

Procurement

Vendor management

Contract terms

Excel

Budget analysis

Education

Bachelor's Degree in CS/IT/Business

Tools

ERP financials

Microsoft Office

Job description

Department

12266 Enterprise Corporate - IT Business Office

Department

12266 Enterprise Corporate - IT Business Office

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Full-time, dayshift, Monday - Friday 8:00am-4:00pm Central Time and willing to adjust as needed with leader approval. This role will be fully remote.

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

No relocation and no sponsorship or transfer of visa for this position now or in the future.

Pay Range

$35.50 - $53.25

Major Responsibilities

• Supportsthe coordination of contracts (hardware, software, services, statement of works,etc.) with the Business requestor,Financeand relevant Technology Services Personnel todevelopmentthecontract businessterms (licensing, pricing, duration, deliverables, SLAs, etc.) frominitialconcept through to execution
• Supportsthe sub-process to generate the IT Department Budget by gathering information (contracts, invoices, etc.) and recording the requests and data gathered.Assistinidentifyingbudget needs,validatespurchasing requests,identifypotential savings opportunities, variance analysis to HIT spend to keep alignment with IT Budget. Ensure contractual Service Level Agreements (SLAs) are adhered to. Maintenance and tracking of all contract issues from initiation to resolution with proper documentation.
• Researchesand provides input into evaluation, selection, and contract negotiations for acquisitions. Provides input andmaintainsa licensing reporting system,reviewsand audits information to ensure proper licensing is maintained
• Prepare, manage, and record annual category,sub categoryand IT supplier level investments for products and services for reporting and inputs into IT budgeting and strategic planning process. Improve IT spend management by evaluatingspendtodetermineif IT is using other than preferred vendors and communicating with business to promote benefits of using preferred vendors
• Performing periodic audits of invoices to ensure vendor is charging negotiated contract prices or quotes; work with accounts payable team toassistin invoice reconciliation issues
• Coordinate and process IT equipment and supply orders and deliveries with designated vendors.Submit IT equipment and supply requirements throughcontractsworkflow as applicable.
• Overseesandleadsproposals and communications foridentifiedproduct/service opportunities. Negotiates with suppliers,researches,recommends, reviews, and completes business terms and conditions, and works with the Commercial Transactions Group to complete agreement.
• Participate in periodic status update meetings with IT Owners and Business usersregardingcontract negotiations.
• Actsas a resource for the project managers to ensure thatproject relatedstandards are beingutilized. Acts as a business resource by providing direction for various product processes (i.e.research, return merchandise authorization (RMAs), warranties, equipment quoteassistance).
• Provides coaching and guidance to new and associate level team members

Licensure, Registration, And/or Certification Required

• None Required.

Education Required

• Bachelor's Degree (or equivalent knowledge) in ComputerScience, orInformation Technology or Business or related.

Experience Required

• Typicallyrequires 2– 4 years of experienceina Computer Science, Information Technology or Business Administration related field.
• Including computer literacy with Microsoft Office Suite and experience in working with large-scale automated material management systems, demonstrated sourcing and negotiation experience with major software suppliers, and previous experience supporting IT systems on how they function.

Experience Preferred

• Typically 3 or more years of Telecom experience.
• Vendor management, Telecom experience, Finance experience is a plus.
• Collaborate with telecom carriers, IT teams, finance and accounts payable.
• Experience with analyzing and validating Telecom billing data across services such as DIA, Broadband, MPLS and other data circuits.

Knowledge, Skills & Abilities Required

• Broad understanding of IT software licensing and hardware
• Working knowledge of software asset management
• Excellent written and verbal communication skills and the demonstrated ability to communicate well at all levels of the organization
• Ability to handle sensitive issues, confidential agreements, keen political acumen, and an understanding of the political environment to know when to seek managementassistance.
• Strong attention to detail
• Procurement and technology business knowledge including robust understanding of contract terms (IT and other commercial terms) and contract execution
• Demonstratedability to manage and follow-through on multiple projects/contracts simultaneously through process management skills
• Ability to work with analysis tools such as Excel and ERP financials to analyze and present data
• Knowledge of using a ticketing system to manage workload and provide updates to end users
• Highly self-directed and innovative
• Anintermediate level of understanding of the language and structure of technology contracts to suggest some redlines to an agreement
• Ability to multitask, work independently and prioritize assignments to complete work ina timelyandaccuratemanner
• Strong senseof ownership, urgency, intellectual curiosity, willingness to learn and improve

Physical Requirements And Working Conditions

• This position requires travel, therefore, will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Accountable for managing existing and new (intermediate-level) IT agreements. In addition, the Analyst maintains responsibility as a point of contact for software license management, procurement, sourcing, and vendor management of IT products (hardware and software). Services, and solutions. Operates within and provides recommendations for improvement of established standards and IT procurement process. Works with multiple IT related vendors, Finance, Legal, and other business units in executing agreements and the procurement process for the Enterprise.