IT Business Management Director

The Depository Trust & Clearing Corporation (DTCC); Tampa (FL); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Medical & life insurance

Pension/retirement benefits

Paid Time Off & caregiver leave

Hybrid work model

Job summary

DTCC is seeking a Director of IT Performance Management to strengthen governance, transparency, and effectiveness of IT performance reporting across the organization. This role leads IT Governance Metrics, supports governance committees, and serves as Product Owner of the IT Metrics Portal.

With a focus on automation and AI, you will drive adoption, coordinate governance activities, and partner with senior leaders to align IT performance with business objectives.

Qualifications

• 10+ years of IT performance metrics experience.
• Proven ability to influence senior leaders and run committees.
• Strong written and verbal communication with executive presence.

Responsibilities

• Provide strategic leadership for IT performance metrics, governance, and controls.
• Partner with senior technology leaders, regulators, and control functions to enhance insights.
• Own strategy, roadmap, and adoption of the IT Metrics Portal for centralized analytics.
• Lead evolution of IT Governance Metrics with automation and AI.
• Coordinate monthly IT Governance Metrics presentations for governance committees.
• Manage committee administration, agendas, minutes, and regulator materials.
• Oversee annual self-assessment and charter refresh for IT Governance Committee.
• Support audits and regulatory examinations with timely responses.
• Lead updates to IT policies, charters, and governance framework.
• Develop and mentor a high-performing, accountable team.

Skills

IT Performance Metrics

Executive Stakeholder Engagement

Regulatory & Audit Collaboration

Team Leadership

Education

Bachelor's degree preferred

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

The Director of IT Performance Management will strengthen the transparency, governance, and effectiveness of IT performance reporting across DTCC. This role leads the development and ongoing enhancement of IT Governance Metrics, supports the operation of the IT Governance Committee, and serves as Product Owner of the IT Metrics Portal. Through strong data governance, stakeholder collaboration, and continued advancement of automation and AI, this leader will improve how IT performance is measured, communicated, and used to support management and governance decisions.

Your Primary Responsibilities

• Provide strategic leadership for the IT Performance Management function, including governance metrics, performance reporting, and related policies, procedures, and controls.
• Partner with senior technology leaders, governance stakeholders, regulators, and control functions to strengthen performance insights across the IT organization.
• Own the strategy, roadmap, and adoption of the IT Metrics Portal, ensuring it delivers a centralized, scalable, and user-friendly experience for IT performance insights.
• Lead the evolution of the IT Governance Metrics, driving continuous improvement, industry benchmarking, Board reporting alignment, and increased adoption of automation and AI capabilities.
• Oversee preparation and coordination of monthly IT Governance Metrics presentations for the IT Governance Committee and Technology and Cyber Committee
• Lead the administration and operating rhythm of the IT Governance Committee, including scheduling and facilitating meetings, managing agendas and materials, documenting minutes, and submitting required materials to regulators.
• Coordinate the IT Governance Committee’s annual self-assessment and charter refresh.
• Manage responses to ad hoc regulatory requests and support periodic internal audits, external audits, and regulatory examinations.
• Lead annual updates to the IT Performance Management Policy and Procedure, the IT Governance Committee Charter, and the Technology and Cyber Committee Charter.
• Lead and develop a high-performing team while fostering a culture of accountability, innovation, operational excellence, and continuous improvement.

Qualifications

• Minimum of 10 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed For Success

• 10+ years experience in IT Performance Metrics and facilitation / organizing senior leader meetings.
• Proven success partnering with senior leaders to influence decisions, drive multi-stakeholder initiatives, and run committees
• Exceptional written and verbal communication with strong executive presence.
• Experience in financial services or other complex, regulated environments.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.