IT Business Lead Analyst

Citi; Jacksonville (TX); On-site; USD 104,000 - 156,000; Full time

Job summary

Citi in Jacksonville, FL seeks a senior IT Business Lead Analyst to bridge business users and technologists. You will guide system improvements, assess risks, and deliver sophisticated analyses to drive strategic decisions.

The role emphasizes collaboration across teams, adherence to regulatory standards, and leadership of junior staff, with a focus on data-driven business planning.

Qualifications

• 6+ years of Business Analysis experience in Banking/Financial services.
• Strong requirements elicitation, process mapping, data analysis and solution design.
• Advanced proficiency with MS Office tools for complex data analysis and reporting.
• Hands-on experience with SDLC across projects.
• Knowledge of business analysis frameworks, methodologies and documentation standards.
• Experience with AI-powered tools is an asset.
• Exceptional communication, collaboration and stakeholder management skills.

Responsibilities

• Provide input during development and implementation phases, including scoping and defining system enhancements for high-impact projects.
• Identify risks and impacts and propose risk mitigation options with business implications.
• Consult with business clients to determine system specifications and partner with multiple units to meet objectives.
• Evaluate new IT developments and evolving requirements to recommend system enhancements.
• Provide in-depth analytics to define problems and influence strategic decisions.
• Supervise day-to-day staff management, resource allocation, mentoring and related duties.
• Assess risk in business decisions, ensuring compliance and safeguarding Citi’s assets.

Skills

Requirements elicitation

Process mapping

Data analysis

Solution design

SDLC

AI experience

Communication

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Visio

Microsoft PowerPoint

Job description

The IT Business Lead Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects




• Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment




• Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives




• Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards




• Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions




• Supervise day-to-day staff management issues, including resource management, work allocation, mentoring/coaching and other duties and functions as assigned




• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications :

• 6+ years of Business Analysis experience within the Credit Cards, Banking, or Financial Services industry.




• Strong expertise in requirements elicitation, process mapping, data analysis, and solution design.




• Advanced proficiency in Microsoft Office tools (Word, Excel, Visio, and PowerPoint), with significant experience using Excel for complex data analysis and reporting.




• Hands-on experience supporting projects through all phases of the Software Development Life Cycle (SDLC).




• In-depth knowledge of business analysis frameworks, methodologies, and documentation standards.




• Experience working with AI-powered tools and solutions is considered an asset.




• Exceptional communication, collaboration, and stakeholder management skills.

Education:

• Bachelor’s degree/University degree or equivalent experience




• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Technology

Job Family:

Business Analysis / Client Services

Time Type:

Full time

Primary Location:

Jacksonville Florida United States

Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Sept 01 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.