IT Business Analyst - SaaS Solutions

Golden Gate Regional Center; United States; Hybrid; USD 76,000 - 91,000; Full time

Benefits offered by this job

Medical and Dental benefits

Life and Disability insurance

Vision coverage

403(b) retirement plan with companyem

Job summary

Golden Gate Regional Center is seeking an IT Business Analyst focused on SaaS solutions in a hybrid San Francisco office. The role partners with IT and business units to translate needs into technical requirements, ensuring secure, scalable SaaS deployments and alignment with organizational goals.

Responsibilities include requirements gathering, process analysis, vendor assessment, and end-user training. Candidates should have a BA/IT degree and 5+ years in IT, with SaaS experience preferred.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 5+ years in Information Technology, preferably SaaS.
• Experience with SaaS solutions in nonprofit/healthcare settings is a plus.

Responsibilities

• Gather and document requirements for SaaS solutions from stakeholders.
• Analyze processes and identify technology-driven improvements.
• Support evaluation, selection, and implementation of SaaS applications with vendor assessment.
• Ensure SaaS solutions meet data security, accessibility, and regulatory requirements.
• Provide training and support to end-users and monitor performance.

Skills

SaaS platforms

SaaS solutions

SSO concepts

REST APIs

Data privacy

Analytical thinking

Cross-functional

Education

Bachelor's degree

Tools

SCIM

SaaS administration

Job description

IT Business Analyst – SaaS Solutions

Starting Salary Range: $75,518 - $90,621

GGRC is looking to hire TheITBusinessAnalyst-Software-as-a-Service (SaaS)Solutions partners with IT and other departments to analyzebusinessrequirements, identifying opportunities for improvement, and evaluating, implement and optimize SaaS applications that support organizational operations. This role focuses on understanding the operational needs of the business and translating them into technical requirements, and ensuring SaaS solutions are effective, secure and scalable. This role plays a key role in translating business requirements into technical solutions and takes a proactive approach to ensure the systems in use are the best fit for the organization as a whole.

This position is based out of our office in San Francisco in a hybrid setting. Expectations include 40 hours a week, Overtime required and on-call as needed. Local travel within the Counties of San Francisco, San Mateo and Marin maybe required.

Responsibilities:

• Collaborate with business stakeholders to gather and document requirements for SaaS solutions.
• Analyze business processes and identify opportunities for improvement through technology solutions.
• Support the evaluation, selection, and implementation of SaaS applications, including requirements definition, vendor assessment, and rollout planning. Work closely with the IT team to ensure that SaaS solutions are effectively integrated with existing systems.
• Work with the teams as assigned to ensure SaaS solutions comply with organizational standards related to data security, privacy, accessibility, and regulatory requirement
• Conduct market research to identify the best SaaS solutions that meet the company’s needs.
• Develop and maintain documentation for business processes, requirements, and SaaS solutions.
• Provide training and support to end-users on SaaS applications.
• Monitor the performance of SaaS solutions and recommend enhancements as needed.
• Stay up to date with the latest industry trends and technologies to ensure that we remain competitive.

Requirements

Education:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.

Experience

• 5+ years of experience in Information Technology, preferably in SaaS solutions.
• Experience in nonprofit, healthcare or human services environments is preferred.
• Proven experience as aBusinessAnalyst, preferably with a focus onSaaSsolutions.
• Strong knowledge ofSaaSplatforms andbusinessanalysis methodologies.
• Experience or working knowledge of SCIM (System for Cross-domain Identity Management) preferred.
• Experience in system administration within SaaS environments.

Skills

• Understanding of Single Sign-On (SSO) concepts and implementations.
• Knowledge of REST APIs and system integrations.
• Understanding of accessibility and data privacy principles.

Traits

• Initiative
• Customer Service Orientation
• Attention to detail
• Analytical thinking
• Organizational ability
• Time management
• Collaboration/teamwork
• Adaptability

Desired Qualifications

• Experience in multi-cultural settings and/or multi-lingual capacity

Benefits

What are the benefits to working with GGRC?

We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage

10% employer contribution to a 403(b) retirement account to help you save for the future!

GENEROUS TIME OFF BENEFITS!!!

No really, we mean generous:

13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education

What makes GGRC so special?

GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.

GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).

Golden Gate Regional Center is an Equal Opportunity Employer.